MINI of West Chester

Bought a new mini We went in to buy a mini with a few specific features in mind. We were able to get everything we were looking and more for in a fully featured car at We went in to buy a mini with a few specific features in mind. We were able to get everything we were looking and more for in a fully featured car at the trim level. We were able to get the car quickly, with no delays. We had a very qregarious and amicable salesman, who not only sold us the car at a reasonable price, but also stayed late well after the dealership had closed. Next time I'm in the market for a mini I'll be dealing with Micheal at Otto's. More

Brilliant Just came back for my fourth Mini. We have two now. Thanks Mike and see you in a few years! Great service, great cars. Thank you! Just came back for my fourth Mini. We have two now. Thanks Mike and see you in a few years! Great service, great cars. Thank you! More

Stupendous!! Love my new Countryman! Peter was excellent and made the entire experience so easy and an absolute pleasure. All the people we met at the dealership w Love my new Countryman! Peter was excellent and made the entire experience so easy and an absolute pleasure. All the people we met at the dealership were efficient and knowledgeable. I would do it all over again in a heartbeat! My new mini puts a smile on my face every time I get in it. My husband is a big car guy and he is highly impressed with this machine!! Thanks so much! Marianne More

Best of the best My Mini Countryman purchase was the best car buying experience in my life. Thank you Michael Dixon for your caring and friendly approach! The car is My Mini Countryman purchase was the best car buying experience in my life. Thank you Michael Dixon for your caring and friendly approach! The car is the best of the mini. Michael Dixon you are the best of the best. Thank you! More

Purchase Thanks Mike Dixon....you ROCK!!! I Highly recommend! He was very knowledgeable and a seemless transaction. Answered all my questions. Go visit them Thanks Mike Dixon....you ROCK!!! I Highly recommend! He was very knowledgeable and a seemless transaction. Answered all my questions. Go visit them won't be disappointed. More

Marvelous experience buying my dream car! Michael Dixon was a delight to work with from start to finish. (Best thing since sliced bread!) He took me on a test drive the other night and I was s Michael Dixon was a delight to work with from start to finish. (Best thing since sliced bread!) He took me on a test drive the other night and I was sold -- I've always wanted a convertible, and now I have a bright, stylish Mini convertible! I'm so happy! Thank you, Michael, for making turning 50 feel like a treat instead of a dreaded life event. More

What an Awesome Experience We have wanted a Mini for over 10 years. Today’s was our first time buying one. We came home with an amazing Mini and had an Awesome buying experienc We have wanted a Mini for over 10 years. Today’s was our first time buying one. We came home with an amazing Mini and had an Awesome buying experience at Ottos and with Michael Dixon. Went over and explained all the features of our Mini. Now for some Adventures behind the wheel! We just need to name her! More

Inspection, oil change and ding repair As you read this keep in mind that I reside mostly in Cape May NJ and had this app scheduled for about 1-2 months in advance as I have to plan to dri As you read this keep in mind that I reside mostly in Cape May NJ and had this app scheduled for about 1-2 months in advance as I have to plan to drive back and stay over a day or two for the service. Usually I am quite pleased with your service, but the last time I was in there were several issues with the service. I dropped my car off and was given a loaner, it was only going to take a couple of hours. After about 2 hrs,I received a text stating that the car was finished... when in fact it was not, I know that because as I was driving back to pick up my car I received a phone call, which I did not hear immediately, that stated to forget the last text , the car was not finished. When I called back , my call was never answered so I just continued to return to Ottos.. When my car was delivered I immediately noticed that the ding was repaired but not painted. I thought then when I asked for a repair it was understood that the ding and the minor paint job would be completed. When cars need body work is it necessary to explain that a repair AND a paint job are required? I do not think so. I was told that there was no paint of my car color in stock and that it would be sent to me. This was not ideal for me as I am not skilled in auto body repair. Additionally, when I got there I was told that they did not have time to wash my car, so I explained I had plenty of time and could wait. Only then was my car washed. After I left the dealership many lights and warning signals came on the dash and I had to bring it back in the next day to have them reset. Finally after that, I drove back to Cape May, and once I arrived my friend and I decided to go out in my car. He drove and he immediately noticed the hood of my car looked as if it were moving. He pulled over to the side of the road and realized the hood was not securely closed. When he and I realized that I had traveled approximately 100 miles via the AC Expressway and Garden State Parkway going on ave 75 mph with an unsecured hood we were horrified thinking of the devastation that could have occurred. So this time, I am not pleased with your service and I am a bit shaken by the experience. Thank you Eloise Boccella More

Disappointing Appointment Service advisor was fine. 1) Had to beg for an appointment within 10 days to handle tire with screws. 2) Dealer unable to provide a loaner even th Service advisor was fine. 1) Had to beg for an appointment within 10 days to handle tire with screws. 2) Dealer unable to provide a loaner even though vehicle AND tire under warranty. 3) Appointment was lost when I arrived. If I had not had email confirmation, they would not have serviced car. 4) Tire warranty requires me to pay and submit for reimbursement, not covered by dealer. More

Wouldn't trust my car with anyone else. I've been a loyal Mini driver and Otto's customer for over 8 years. Preston has been nothing but great with my 2nd Mini since I purchased it back in 2 I've been a loyal Mini driver and Otto's customer for over 8 years. Preston has been nothing but great with my 2nd Mini since I purchased it back in 2015. I always trust that that my car is in good hands whenever I bring it in for service and wouldn't even think twice about taking it anywhere else. Even when I'm in a bind Preston & the Otto's service department has always been able to accommodate for my needs and put my worries at ease. My car still drives as smooth as the first day I got it. More