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MINI of West Chester

West Chester, PA

4.8
1,378 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 1,378 reviews

July 31, 2019

Friendly and competent customer service The new location is closer for me. Good to see Preston went with the new location. I like the information on the status of wear on car components (t More

by WHVres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2019 -

MINI of West Chester responded

Thank you for visiting us in our new home with the same team you are already familiar with. We look forward to showing off our new MINI showroom soon!

July 31, 2019

Very relaxed, no pressure and flexible. The people at Otto's Mini were very professional and easy to work with. I bought a used Lexus that was in excellent condition and Pete worked with me More

by Dan17176
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Barcus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2019 -

MINI of West Chester responded

We're happy to hear you enjoyed working with Pete on your recent purchase. Thank you for choosing Otto's!

July 31, 2019

Great Experience Can't say enough about our experience, from our first test drive until the delivery of our new Mini. Kyle was always available to answer our questions More

by dh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Brown
Aug 01, 2019 -

MINI of West Chester responded

Thank you for your endorsement of Kyle and Otto's MINI. We're delighted to hear we provided the experience you were looking for.

July 29, 2019

steering and inspection Preston was fantastic - went above and beyond. The whole experience was very positive - also really appreciated the coffee and snacks, as well as the More

by Bosey225!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2019 -

MINI of West Chester responded

Excellent! Thank you for your recognition of Preston. Great to hear you enjoyed the snacks and were able to make use of our work stations while you waited!

July 29, 2019

Oil change and New Tires Continually blown away by the professionalism, hospitality, and quality that Otto's Mini provides. Went in for an oil change and to have two new tires More

by wharkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2019 -

MINI of West Chester responded

Outstanding!. On behalf of Preston and our service team thank you for servicing with us.

July 29, 2019

Sceduled and unexpected maintenance I have been using Otto's MINI since I bought my car in 2011. The staff have always been attentive and friendly. My routine maintenance and oil pan gas More

by druper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2019 -

MINI of West Chester responded

Thank you for your long time loyalty. We're pleased to hear you have been assisted professionally and efficiently.

July 27, 2019

Otto's Mini has been nothing short of amazing Since my first experience with Otto's, I have been hooked. Everyone is always so friendly and welcoming. Most of the time I show up in my lazy day cl More

by emme.anne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2019 -

MINI of West Chester responded

We're delighted to hear you have been so pleased. Thank you for travelling the extra distance to service with us at Otto's!

July 27, 2019

They did good work and treated me very well. They were able to schedule me on short notice, provided a nice and clean rental vehicle, completed the work on time, the work was done well, and every More

by Mike D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2019 -

MINI of West Chester responded

Outstanding! Always great to hear we could accommodate your service needs so well.

July 26, 2019

Not There Yet First I will say moving Mini back to Concordville is a major inconvenience for me, but it may be better for others so that is not the reason for the l More

by Private for dealership only
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Preston Jackson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2019 -

MINI of West Chester responded

Thank you for your review. We apologize for any inconvenience during our transition. We are well aware that changes need to be made to accommodate both brands under one roof, however our goal is to bring the MINI feel you have been used to here to West Chester. We agree that Preston is doing great and has been overwhelmed at times, and we thank you for your kind words and your patience. We have just added Fred Rey back to our MINI Service advisor team. Thank you for your patience in this transition time. We look forward to showing off our new MINI showroom very soon!

Jul 30, 2019 -

Private for dealership only responded

Well conceived and prompt response. This is our second Ottos Mini after an X5 earlier. We look forward to experiencing your progress.

July 25, 2019

Customer centric Outstanding service from a state of the art dealership that is focused on a quality, high touch customer experience. Great experience for a first time More

by graeme.bell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2019 -

MINI of West Chester responded

Thank you for your wonderful compliments. Welcome to the Otto's MINI family!

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