MINI of West Chester

Took three tries Preston and the staff were unfailingly courteous and professional. However, I live 30-40 minutes away (depending on traffic) and did not expect to ha Preston and the staff were unfailingly courteous and professional. However, I live 30-40 minutes away (depending on traffic) and did not expect to have to come back 3 times to get my annual service. The first time I arrived at my appointment, the computer was down and no one could do anything. I waited for an hour, hoping that the service would be restored, and when it was not, I decided to reschedule and leave. It took about 20 more minutes to get my car back. My second visit went better, although one of the parts my car needed to pass inspection was not in stock. Preston happily gave me a loaner until the part could be obtained, but that meant I had to make another trip to the dealer, and why is a Mini dealer out of a Mini part in the first place? Everything was completed to my satisfaction on my third try. I know that computer glitches happen to everyone, but given all the hassle I went through, I expected something in return, to make my customer experience better--some part of the service performed gratis, maybe, or a gift certificate for my next maintenance. No one made any attempt to compensate me for all my inconvenience. Some acknowledgment other than "sorry" would have made me a more satisfied customer. More

Race Car Momom What a wonderful salesman who had little trouble convincing me to buy a John Cooper Mini. Michael was very upbeat and helpful in showing us the car an What a wonderful salesman who had little trouble convincing me to buy a John Cooper Mini. Michael was very upbeat and helpful in showing us the car and how to work all the buttons and gadgets. He was understanding in taking me for a test run and Was helpful in educating my husband and I about what this Mini Cooper is capable of doing. I highly recommend Ottos Mini and Michael Dixon. More

Worth driving in from out of state Michael Dixon at Otto's made buying my new MINI Cooper an easy and positive experience. We corresponded prior to my visit, and he helped me sort thro Michael Dixon at Otto's made buying my new MINI Cooper an easy and positive experience. We corresponded prior to my visit, and he helped me sort through which vehicles might best meet my needs. He had everything ready when I came to visit and helped me make a final decision. Michael is very knowledgeable about MINIs. Otto's had a great selection with vehicles optioned at different levels to choose from. It was worthwhile for me to drive in from 200 miles away to buy from them. I can definitely recommend Otto's, and I only wish I were close enough that I could go to Otto's for service also! More

Mini Convertible We have been looking for a particular color and model for some time. Once I found one that checked most of the boxes I called Otto's and talked to Mic We have been looking for a particular color and model for some time. Once I found one that checked most of the boxes I called Otto's and talked to Michael. He was awesome with communication. Had the car out front, cleaned and gassed when I arrived. Also, super knowledgeable about the cars. Offered to hold a future model for me, or order a new one but in the end we made a very fair deal for the car. Very happy. Highly recommend. More

Pleased with the service! Not only did I receive excellent service, but the whole experience was enjoyable. My car looked brand new when they returned it. Great job. Thank yo Not only did I receive excellent service, but the whole experience was enjoyable. My car looked brand new when they returned it. Great job. Thank you!! More

Excellent Experience from start to finish Pete Barcus was the associate that assisted us with our Mini. From the first meeting until we left with our Countryman he was extremely professional, Pete Barcus was the associate that assisted us with our Mini. From the first meeting until we left with our Countryman he was extremely professional, knowledgeable and helpful. My wife and I always felt that he had OUR interests as his first priority. We had many questions. He was patient and always addressed our concerns with sincerity and attention to detail. We never felt that he was trying to "make a sale". After our purchase he has followed up with us to make sure that we are completely satisfied. I have purchased 7 vehicles for our family over the past decade but this is our first experience at Otto's Mini. Pete Barcus and Otto's Mini have a customer for life. More

Spilled Coffee on it and then bought it My wife did her research and found Otto's to be a place that had multiple options for pre-owned Minni's in our price range. Michael Dixon - the sales My wife did her research and found Otto's to be a place that had multiple options for pre-owned Minni's in our price range. Michael Dixon - the salesman - was very responsive and even though he was swamped with customers he was extremely attentive to us. Even though he was short-staffed he went out of his way to close the sale with us on the same day we chose our car. My wife is delighted with her new Mini and takes every excuse to run an errand so to drive it. More

Service while you wait. When I am dealing with Preston, I know that the work will be done correctly and as quickly as possible. He is very accommodating with scheduling. Th When I am dealing with Preston, I know that the work will be done correctly and as quickly as possible. He is very accommodating with scheduling. The staff is courteous and friendly. More

Easy check in and check out The staff, even if they are not the representative taking care of your car, are very friendly and helpful. Signs telling you where to drop off would The staff, even if they are not the representative taking care of your car, are very friendly and helpful. Signs telling you where to drop off would be helpful but I realize that Mini just moved back to this facility. The loaner was great but could have been cleaned in and out, but then again, I only had it for a day. We are always happy with the staff and the service we receive. More

Always a pleasure! I recently purchased my MINI at Otto's. It was a wonderful and stress-free experience. I have had 3 MINIs previously, and had them all services at Ott I recently purchased my MINI at Otto's. It was a wonderful and stress-free experience. I have had 3 MINIs previously, and had them all services at Otto's as well. The staff there is very responsive and treats you like family. More