MINI of West Chester

In late / finished as promised. Comp[etely forgot the appointment...call very late and they fit me in, got all I asked for and finished as promised. As Arnold would say, "I'll be bac Comp[etely forgot the appointment...call very late and they fit me in, got all I asked for and finished as promised. As Arnold would say, "I'll be back". Thanks guys.....l More

Michael Dixon Michael took care of everything I needed. He also assisted in the transport of the vehicle. All questions I had were answered and responded to quick Michael took care of everything I needed. He also assisted in the transport of the vehicle. All questions I had were answered and responded to quickly. More

Excellent Experience By far one of my best experiences working with a sales person at a car dealership. Sales manger was also terrific. The entire process couldn’t have be By far one of my best experiences working with a sales person at a car dealership. Sales manger was also terrific. The entire process couldn’t have been easier. I highly recommend this dealership. More

Oil Change and a "leaky" tire I took my car in for the scheduled oil change. I mentioned that my front passenger tire kept losing air. That morning as I backed out of our garage I took my car in for the scheduled oil change. I mentioned that my front passenger tire kept losing air. That morning as I backed out of our garage I had less than 10psi. So happy that there is a WAWA within 5 miles of our home. Filled the tire and proceeded on my way. Fortunately, we purchased the tire protection. I was back on the road in about 2 1/2 hours with my oil changed, new tire on the front passenger side, and a nice clean car. More

Great Amenities, Below-Average Customer Service There are many amenities I like about this service center: online scheduling, loaner vehicles, being able to pull my car into the garage rather than p There are many amenities I like about this service center: online scheduling, loaner vehicles, being able to pull my car into the garage rather than parking it, the findings reports that are texted to my phone, and the fact that my car has been washed and vacuumed when I pick it up. However, there are a few things that keep me from being a regular customer. Most of them are customer-service related. Typically, the service advisors are not very friendly, are difficult to get in touch with via phone, and seem annoyed with me or too busy to answer my questions when I talk with them in person. Additionally, I feel that concerns I have about my vehicle are not taken seriously, and that the primary goal of the service department is to maximize my bill while doing as little work as possible—rather than actually diagnosing and fixing problems. My car generally runs rough, has a rich exhaust output, and frequently misfires. Despite many visits to this service center to address these issues (beginning within the first year I owned the car), they still have not been solved. (I have all but given up at this point...) During this most recent visit, I had a concern about my “low oil pressure” light coming on. This problem actually was solved. However, I had to leave a voicemail for—and eventually chase down—the service advisor to get any information about the cause of the problem and the solution. Overall, I love my Mini. However, the service I have received since purchasing will likely drive me to shop elsewhere the next time I am in the market for a new vehicle. More

Mini Countryman Safety Recall (18V-557) Fuel Pump Plate My wife (Gloria) called to make an appointment to have this addressed. When she first called, she was told that the part was not available and to cal My wife (Gloria) called to make an appointment to have this addressed. When she first called, she was told that the part was not available and to call back later when the part might be available. She called back again and got to someone more familiar with the recall and was told to show up the next day at 10 am. When I got there with the car the next day, it was not on the service schedule and had to wait until Charlotte was consulted. The car was taken in and a loaner was provided. I got a call later that day (Thursday, 11-1-18) and was told the part was secured and would be installed on Friday. I got a text when the car was finished and picked up the car without any problems. Overall, it was handled but the first phone call was not a good experience. Somehow (according to Charlotte) the first call may have gone to the parts department and they did not have all the details around the recall. More

3rd time buyer @ Otto’s. Once again we had a great experience purchasing our 3rd Mini Cooper at Otto’s. After considering purchasing a Subaru, but disappointed in the lack of Once again we had a great experience purchasing our 3rd Mini Cooper at Otto’s. After considering purchasing a Subaru, but disappointed in the lack of professionalism and customer service, we returned to Otto’s. So happy we did. The difference was like night and day. Our sales representative, Michael Dixon, is the best! He worked with us to give us a fantastic deal on our new 2019 Countryman. Special thanks to the manager, Chad Carey, for allowing us to test the car overnight. That really helped with our decision to purchase. We’re in love with our new car!?? This dealership rocks! 🙌🏻 More

Battery Service During the past week the car would not start on two occasions due to a dead battery. I was able to recharge the battery (fortunately, the car was at h During the past week the car would not start on two occasions due to a dead battery. I was able to recharge the battery (fortunately, the car was at home). The third time it happened I decided to have the battery and charging system checked. I was able to get a service appointment within two days. I brought the car in the morning and the car was ready by late afternoon. Efficient and quality service. More

Derek Street was wonderfully helpful! I was in a crazy situation and needed to buy a new MINI in a 2-day period. Derek helped me do all of the paperwork ahead of time and made the day of I was in a crazy situation and needed to buy a new MINI in a 2-day period. Derek helped me do all of the paperwork ahead of time and made the day of pick up a snap. He gave me a thorough review of all of the awesome car features & I was off and running. A really excellent overall experience! More

Excellent Fantastic service. Above and beyond. Would recommend to anyone who expects attentive, first class treatment without pretense. Purchased the first c Fantastic service. Above and beyond. Would recommend to anyone who expects attentive, first class treatment without pretense. Purchased the first car selected for me. Highly satisfactory sales experience. More