MINI of West Chester

Servicing my Mini Always come to Otto’s to service my Mini. Always find Service staff, Charlotte specifically in the service department, competent and willing to help i Always come to Otto’s to service my Mini. Always find Service staff, Charlotte specifically in the service department, competent and willing to help in all matters dealing with my car. More

Sales, pre owned I purchased a pre-owned countryman mini (2016 with only 5300 miles, wow) as my two door mini was getting a bit tight. I love the larger size of the c I purchased a pre-owned countryman mini (2016 with only 5300 miles, wow) as my two door mini was getting a bit tight. I love the larger size of the countrymen, the way it handles, and the quieter and smoother ride. All aspects of sales and delivery of the car were handled timely and professionally. Since I have been a mini owner for approximately four years, I have been going to this dealership for all repairs and service. I found them to be accommodating and competent, and I will continue to use them for service on my new car. Love the color, too! More

Pleasant Experience I was introduced to Pete Barcus by his colleague, Michael Dixon who had received my telephone enquiry. Pete, first listened intently to what I am look I was introduced to Pete Barcus by his colleague, Michael Dixon who had received my telephone enquiry. Pete, first listened intently to what I am looking for. He waited patiently until I went through my likes and dislikes in a Mini. We then went for a test-drive of car similar to what I choose. I made the decision on the spot to close the deal not solely because I found the car that I was looking for, but more importantly because Pete made the entire experience seamless, friendly and actually "fun". Because of my very busy schedule, I did not think that I would be able to make another trip to the dealership to pick up the car at a later date. It was a busy Friday evening, but Pete rearranged his schedule, including what seemed like previously arranged personal plans, to accommodate me. He drove the care to my house, and then proceeded to walk me through every detail of my little car with the big personality. More

Service Been coming to Ottos for 13 years.Have always been treated with respect and fairness. Would not let anyone else do work on my mini. Been coming to Ottos for 13 years.Have always been treated with respect and fairness. Would not let anyone else do work on my mini. More

A perfect new car purchase September 2018, my first new car purchase at otto’s mini dealership in Exton PA. I went into this transaction anticipating the iconic car salesman swi September 2018, my first new car purchase at otto’s mini dealership in Exton PA. I went into this transaction anticipating the iconic car salesman swindle routine that ultimately only really benifits the dealership. Immediately upon entering the dealership My experience couldn’t have been further from that negative connotation. I was greeted by the staff at the front desk with a genuine welcome and promptly introduced to Derek who I had only briefly conversed with over the phone until this point. Having an idea of a car in mind I was shown the vehicle and encouraged to confidently drive it as if I already owned it. Every technical question regarding the car and every inquiry of the purchasing process was answered politly and with precision, demonstrating detailed knowledge of both topics. The car, needing installation of add-ons was also simultaneously detailed while I grabbed lunch at a local restaurant of Derek’s recommendation. Upon returning to the dealership I was offered free murchandise from their shop while Derek installed the license plate and sport antenna in the rain without a second thought. Every single interaction. With the staff was pleasant and I can’t imagine having a better experience purchasing a car. If I could give 6/5 stars they would be deserving of it. More

We felt truly heard and authentically served We visited several dealerships (different brands) and it was only at Otto's MINI with Derek Street where we were truly heard, having someone helping b We visited several dealerships (different brands) and it was only at Otto's MINI with Derek Street where we were truly heard, having someone helping buy what you want and not what they want to sell you and this not only saved us time but made all much work work better. More

The expertise of the Salesperson The expertise of the sales person, Michael Dixon, was outstanding! Along with Michael's overall 'at ease' demeanor, Michael made my wife and I feel e The expertise of the sales person, Michael Dixon, was outstanding! Along with Michael's overall 'at ease' demeanor, Michael made my wife and I feel extremely comfortable while making several difficult decisions regarding purchasing a new (used) vehicle. Also, all questions we asked of Michael were answered and explained thoroughly. More

Buying a car really can be fun. This is our third Otto's MINI and the second where we worked with Pete Barcus. The entire experience was hassle free. At delivery, Pete spent a grea This is our third Otto's MINI and the second where we worked with Pete Barcus. The entire experience was hassle free. At delivery, Pete spent a great deal of time with us to be sure we understood and were able access all of the features of our new car. While they look small and simple, MINIs are sophisticated and complex vehicles. With Pete's assistance we are able to enjoy everything this car has to offer. We sincerely appreciate that. More

Great service and timely communication. Peter was very knowledgeable and helpful. He was fair and willing to compromise on pricing and extras. I greatly appreciated the lending of a bow to Peter was very knowledgeable and helpful. He was fair and willing to compromise on pricing and extras. I greatly appreciated the lending of a bow to make the surprise to my wife Tanya. More

Friendly and professional Working with Derek at Otto's was great. Knowledgeable and friendly. Would recommend to anyone looking to get a great ride from him. Worth the time Working with Derek at Otto's was great. Knowledgeable and friendly. Would recommend to anyone looking to get a great ride from him. Worth the time and effort. More