MINI of West Chester (formerly Otto's Mini)

Friendly, engaging, low key, informative Pete was very informative about the Mini in general and very knowledgable regarding the John Cooper Works which was my main interest. He kept me infor Pete was very informative about the Mini in general and very knowledgable regarding the John Cooper Works which was my main interest. He kept me informed regarding the car's progress after we had build it to my specifications. Always pleasant, always available. More

Best dealer experience ever. Drove 75 minutes to get to Otto’s. Well worth it. Honest helpful staff and a great product! Recommend to family and friends with complete confidence! Drove 75 minutes to get to Otto’s. Well worth it. Honest helpful staff and a great product! Recommend to family and friends with complete confidence! More

Just made things as easy as possible With us being new to the US and PA, Pete guided us through an unusual process of buying our first car here. He went out of his way to make things eas With us being new to the US and PA, Pete guided us through an unusual process of buying our first car here. He went out of his way to make things easy and get a us a great deal. Thanks for all your help and patience. More

Another good MINI experience I just got my fourth MINI from Otto's. It has always been a good experience going through the sales process. A helpful and supportive team! I just got my fourth MINI from Otto's. It has always been a good experience going through the sales process. A helpful and supportive team! More

Long Distance? No Problem! Sometimes you can do too much research when buying a car. The unfortunate outcome is that you have a hyper-clear vision of the car you want. Such wa Sometimes you can do too much research when buying a car. The unfortunate outcome is that you have a hyper-clear vision of the car you want. Such was my situation in my search for a Mini. Even with three robust dealerships in the area (all of whom were trying to find my car), it was Otto's Mini on the other side of the country that had the car I wanted. At no time - ever! - did distance or three time zones impede the extraordinary service and attention I received from Derek and the team at Otto's Mini. From Derek to Dave to Carol to Brian it was always; "what can I do for you"? When I had a friend travel to Exton to test drive the car, it was warmed up and ready to go when he arrived. When I added some items (all weather floor mats, spare wheel) to the car taking advantage of dealer incentives, there was never a question of whether or not my request could be accommodated, it was just done. Most people abhor the car buying process. I am one of those who actually enjoy it. I do my research and expect to have my questions answered and my concerns addressed. This was ALWAYS the case with Derek and Otto's Mini. They were fair on the price and they didn't hesitate to make sure that every Mini incentive available was applied to the purchase price. Even though it cost me $1,200.00 to ship my car from Exton, PA to Seattle, WA, I would go through this process exactly the same if I had it to do all over again. I have the exact car I was looking for at a fair price and assured that even though there might be some distance involved, I have the full support of this dealership as I get used to driving this great car. Well done Derek and Otto's. I'll be back east this summer and will certainly make a personal visit to your dealership to thank you in person. More

Excellent service and speedy, too! Excellent service at Otto's mini! They were helpful, speedy to work with and offered a lot of different options. This was my first car purchase and fi Excellent service at Otto's mini! They were helpful, speedy to work with and offered a lot of different options. This was my first car purchase and first MINI - Pete was awesome to work with as I was a bit nervous to navigate the process! More

Best Car Buying Experience at Otto's! I came by to look at the Mini Cooper Countryman, uncertain if it was the car that I wanted. Pete willingly showed me all of the great features and ans I came by to look at the Mini Cooper Countryman, uncertain if it was the car that I wanted. Pete willingly showed me all of the great features and answered all of my questions. I absolutely love the car! Pete worked with us to get the price to a great point. This was by far the easiest and most pleasant car buying experience I have ever had. Dave with the finance team was so nice and filling out the paperwork was a breeze. I would highly recommend not only the car but the dealership! Thanks for everything!! More

Great Experience at Otto's! I just bought my first MINI at Otto's. Initially I was apprehensive about dealing with car salespeople but Liam was not at all pushy yet helpful and a I just bought my first MINI at Otto's. Initially I was apprehensive about dealing with car salespeople but Liam was not at all pushy yet helpful and attentive when needed, informative, and very accommodating to our needs. In fact, everyone at Otto's was extremely friendly and buying the car was overall a great experience. I highly recommend Liam, the dealership, and just LOVE my new MINI S! More

Good experience This was my first car purchase, and I was a little apprehensive given everything I know and have heard about car dealerships, but Pete and the rest of This was my first car purchase, and I was a little apprehensive given everything I know and have heard about car dealerships, but Pete and the rest of the team were great. They were helpful, friendly and I did not feel like I was being pushed at all in any way. Would recommend More

Second Mini from Otto's and I will be back! This is my second Mini from Otto's and both times were great experiences! The staff are all incredibly nice. The service department is state of the ar This is my second Mini from Otto's and both times were great experiences! The staff are all incredibly nice. The service department is state of the art and very helpful. I have leased both cars and it has been an incredibly easy transaction both times. Friends have told me horror stories about turning in leased cars at other Mini dealers! That doesn't happen at Otto's! Pete Barcus has helped me both times and went over all of my options with me so I had a range of choices. I never felt pressured about my decision and working with Pete is just a really pleasant experience. I don't live close to Otto's but it is definitely worth the trip! I will be back for my next Mini! More