MINI of West Chester (formerly Otto's Mini)

Great Experience I just traded in my leased 2015 Mini Cooper for a new leased 2018 Mini Cooper. I have worked with Peter before on my last lease and he is always ext I just traded in my leased 2015 Mini Cooper for a new leased 2018 Mini Cooper. I have worked with Peter before on my last lease and he is always extremely helpful. My lease was not finished until July but Peter contacted me about an early end of lease deal which he expedited for me. The whole process went seamlessly and I was basically able to drive in with my old car and out with my new car in a very short period of time. He had even informed my insurance company of the change in cars. I wish all of my experiences in dealing with businesses could be this pleasant and efficient. I am enjoying my new Mini and all if its new features and upgrades and am glad that I was able to get this car 4 months early! More

Awesome experience We could not be happier with the process of buying a Mini, from Derek our sales consultant to the delivery itself we are VERY pleased with Otto's Mini We could not be happier with the process of buying a Mini, from Derek our sales consultant to the delivery itself we are VERY pleased with Otto's Mini. More

Good Experience! Took my older Mini in for service and then decided to trade it for a newer model. Derek worked with me and was very low pressure and very helpful. He Took my older Mini in for service and then decided to trade it for a newer model. Derek worked with me and was very low pressure and very helpful. He certainly knows his stuff with the cars and helped me look at several options. His insight was quite helpful and I appreciated his enthusiasm for Minis. He then helped me fit the final price into budget and I drove off with a slick new car that has lots of fun packed in! I will be back for service and eventually a new Mini when the time comes (years from now). More

Best Motoring Advisor on the Planet! My visit to Otto's Mini was nothing short of phenomenal. My husband walked into Otto's Mini one busy Saturday afternoon, without an appointment. Pete My visit to Otto's Mini was nothing short of phenomenal. My husband walked into Otto's Mini one busy Saturday afternoon, without an appointment. Pete Barcus was promptly assigned to take care of us and from the beginning, Pete was great. We were not even sure we were going to buy a new car as my original Mini was in for service, but it was an 11 yr old car and too many service calls told us it was time to look at a new car. I came in thinking I wanted to upsize and upgrade to a 4 wheel drive, etc...so I spent the afternoon test driving different models. Pete was so patient with my every whim of exploring different options. He was extremely knowledgeable and answered every single question that I seemed to keep coming up with, exuding patience and professionalism the entire time. After spending an entire Saturday afternoon there, we decided that we weren't ready to make a decision. We returned 10 days later and decided that I now wanted to look at the Cooper S (newer version of the original one I had in service)-yes after spending all that time with the other models. That day I finally found the "one." Pete worked hard to make this new car a possibility for our budget. What was most impressive was that every step of the way he did it with an amazing and calm demeanor. In short, not only did I drive away with the car of my dreams but at just the "right" price. The entire experience was fantastic - we thoroughly enjoyed the whole process from beginning to end -the final closing financing process with Ryan was also exceptional and even the last purchase of new "Mini" sunglasses at the Mini Boutique was pleasurable. Otto's Mini totally gets how to take care of their customers. We both loved the entire experience and vote Pete Barcus as the BEST Motoring Advisor on the planet! Thank you! More

Outstanding associate He was very patient and he listened to my needs. He was also very detail oriented and went above and beyond to ensure that I was a satisfied customer. He was very patient and he listened to my needs. He was also very detail oriented and went above and beyond to ensure that I was a satisfied customer. I would definitely do business with him again. More

Eye candy in the waiting room! We have all been there, waiting in the waiting room looking at the new cars... then sitting in the new car , and viola you are talking about differen We have all been there, waiting in the waiting room looking at the new cars... then sitting in the new car , and viola you are talking about different cars and the features... Forget the fact that you were only in for service of your 2013 Cooper S.... but ended up going home in a 2017 that you just had to have. This is the second MINI i have purchased from Otto's and WILL continue. From the moment I walked in the door, to the time I left, I was given a feeling that i was not "just" a customer. I felt to be part of the Otto's family. The world needs more people who are as nice as Otto's MINI employees. Their employees actually care about their customers satisfaction during and after the sale. In today's world that caring is priceless. Thank you Derek for being so awesome throughout the whole sales process! More

Best experience EVER with a car dealer--highly recommend! From the moment I contacted Pete Barcus, he was professional, responsive and sincere. All along the way, Pete listened carefully to my needs, provided From the moment I contacted Pete Barcus, he was professional, responsive and sincere. All along the way, Pete listened carefully to my needs, provided clear information (quickly), worked to get me as good of a deal as he could, and above all else had a great attitude. Pete's customer service was outstanding, and the positive experience was further reinforced when I walked into the dealership somewhat late on a Saturday afternoon. Everyone accommodated the short time frame until closing and was professional and welcoming, from the manager to the Mini boutique cashier. It is obvious that Otto's is a family business, and other dealers could learn a lot from their fantastic teamwork. I'd be delighted to give them my business again. Thank you, Pete! It was worth the drive from Philly. More

Absolutely Outstanding! Pete Barcus is an outstanding salesman. Very courteous and accommodating. This is my second mini purchase from him and both times it was an enjoyable Pete Barcus is an outstanding salesman. Very courteous and accommodating. This is my second mini purchase from him and both times it was an enjoyable experience. Both times I have had Ryan in finance and he is also very friendly, explaining everything to look out for my best interest. Thanks Otto Mini! More

Friendly, engaging, low key, informative Pete was very informative about the Mini in general and very knowledgable regarding the John Cooper Works which was my main interest. He kept me infor Pete was very informative about the Mini in general and very knowledgable regarding the John Cooper Works which was my main interest. He kept me informed regarding the car's progress after we had build it to my specifications. Always pleasant, always available. More

Best dealer experience ever. Drove 75 minutes to get to Otto’s. Well worth it. Honest helpful staff and a great product! Recommend to family and friends with complete confidence! Drove 75 minutes to get to Otto’s. Well worth it. Honest helpful staff and a great product! Recommend to family and friends with complete confidence! More