MINI of West Chester (formerly Otto's Mini)

Avoid the typical "sales pitch" and see Michael Michael was extremely straight-forward, giving me all of the information I needed when asked. I respect and appreciate his approach. It serves as an e Michael was extremely straight-forward, giving me all of the information I needed when asked. I respect and appreciate his approach. It serves as an example of how other dealership-staff should conduct their business. This is in great contrast to other dealerships I was trying to work with. I was able to finalize a deal with Michael, over the phone in 5 hours, which was extremely impressive, especially when considering that I was in-person at other Mini dealers and received less information than I did when I was working with Micheal via phone. The first time I saw the vehicle and met Michael in person was when I went to pick it up. This was a risk I was comfortable with due to the way he conducted business with me over the phone. More

The way business should be done My wife and I were not looking to buy a car the day we visited Otto's Mini. Our plan was to check out several dealerships then compare all before mak My wife and I were not looking to buy a car the day we visited Otto's Mini. Our plan was to check out several dealerships then compare all before making a decision. Having purchased fourteen cars we were prepared for the typical salesperson's approach, however after initially checking with us to see if we had any questions, we were left to review models at our pace. When we were ready to discuss a couple models Michael Dixon provided a wealth of information in a very relaxed manner. Michael's knowledge of each model is impressive but more importantly was his probing questions regarding our driving experiences and expectation which was helpful in narrowing our choice based on the models we were considering. We had every intention of just gathering information and moving on to the next dealership but after our interaction with Michael we didn't see the need to continue. To my surprise we purchased a Mini that day. Michael's approach is to put the customer first even at the risk of a customer walking away, in doing this I'm sure he wins more than he loses. This was a very pleasant surprise and a first in our car buying experiences. This is how business should be done! More

Awesome! Bought a used car from Otto's on Saturday and it could not have been easier! Our salesman, Pete Barcus was friendly and helpful and made the car buyi Bought a used car from Otto's on Saturday and it could not have been easier! Our salesman, Pete Barcus was friendly and helpful and made the car buying experience painless! Thank you! More

Michael Dixon is the salesman to see Michael was professional, spent a lot of time with me, knowledgeable and fun. He knows the industry well, worked with me on my Jeep trade in. Best b Michael was professional, spent a lot of time with me, knowledgeable and fun. He knows the industry well, worked with me on my Jeep trade in. Best buying experience ever! More

Perhaps one of the best buying experiences I've had yet. I purchased a pre-owned Jaguar F-Type V8S they'd advertised online., I dealt only with Dave (sales manager) and Michael Dixon (sales) and both were I purchased a pre-owned Jaguar F-Type V8S they'd advertised online., I dealt only with Dave (sales manager) and Michael Dixon (sales) and both were extremely personable and straight-dealing, I've bought dozens of cars and, of course, anticipate the high-pressure xx and last minute attempts to nickel-and-dime customers that car dealers (particularly pre-owned) are infamous for. You get none of that here. Michael couldn't have been nice or easier to negotiate with. The whole transaction was smooth and easy. After some short haggling we agreed on a price and that was basically that. The dealership handled everything and the car was all ready for me to pick up a week later. Delivery was fast and courteous (they topped the tank with premium). Dave even deducted a fee (lien recording) during the final document review because I was no longer financing the car. I wouldn't even have noticed if they'd kept it in there (and many dealerships would have left it in and waited to see if the customer noticed). I can't recommend this place enough. More

Michael Dixon will be the name of my next child Michael Dixon at Otto's Mini is excellent. Limiting this review to twenty five words seems unfair since I have a poem written about him. Michael Dixon at Otto's Mini is excellent. Limiting this review to twenty five words seems unfair since I have a poem written about him. More

A great new car purchase experience! Michael went above regular business practices to ensure the perfect purchase. I would highly recommend his services to any friends. Michael arranged t Michael went above regular business practices to ensure the perfect purchase. I would highly recommend his services to any friends. Michael arranged transportation to make things more convenient and carefully instructed me on the navigation computer. More

Outstanding service, quality product Our salesman was very knowledgeable regarding the product he sells. It was very obvious to us that he takes pride in his work and he found us the per Our salesman was very knowledgeable regarding the product he sells. It was very obvious to us that he takes pride in his work and he found us the perfect mini with everything we wanted in our vehicle. We went from looking online on the website to test drive, to purchase within a couple of days! Actually felt pampered during our purchase experience! (Certainly a first for both of us.) Would highly recommend a visit to Otto's Mini in Exton to anyone looking for a great vehicle and a great sakes team to assist you! More

Seamless delivery for an out of town buyer I was coming in by train from two states away. Michael was waiting for me as my train arrived. Four minutes later we were at the dealership. There I was coming in by train from two states away. Michael was waiting for me as my train arrived. Four minutes later we were at the dealership. There was no lag in the process. When I wasn't with the Dave, the Finance Manager, I was with Michael in the car reviewing all the features and functions. Connected my phone via bluetooth and was ready to go! More

Enjoyed purchasing my new MINI Michael Dixon spent the time and patience with me to go over the car that I had eventually purchased. His no pressure sale and follow up has been gr Michael Dixon spent the time and patience with me to go over the car that I had eventually purchased. His no pressure sale and follow up has been greatly appreciate. I highly recommend if you are thinking about a new Mini or even a used one see Michael. More