MINI of Dallas
Dallas, TX
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Oscar and his team were unbelievable. We are not from Dallas and are here for a month with medical. My 2012 mini cooper was having issues. This is a car I did not buy from them, but th We are not from Dallas and are here for a month with medical. My 2012 mini cooper was having issues. This is a car I did not buy from them, but they went above and beyond. My daughter was having a medical crisis and while they took care of my car they got me a rental car. But it went so far beyond that. They treated us like family asking and caring about me and my daughter. I can not put into words how wonderful they were!!! I am telling g everyone I meet how amazing they were. Best customer service I have ever seen. More
I wanted to share some valuable feedback about an incredible Mini Cooper employee. I purchased my blue 4-door hardtop 2016 Mini Cooper from Mini of Dallas on Lemmon Ave in November 2015. Without f incredible Mini Cooper employee. I purchased my blue 4-door hardtop 2016 Mini Cooper from Mini of Dallas on Lemmon Ave in November 2015. Without fail, I take my Mini into the dealership for routine maintenance and repairs because I appreciate the high quality work they provide. My service advisor, Parker Adams, always provides exceptional customer service every time. Parker always listens attentively to my needs and preferences, and provides personalized recommendations tailored to my specific requirements. What sets him apart is his unwavering commitment to excellence. Parker goes above and beyond to accommodate any requests I have, demonstrating a true dedication to customer satisfaction. He also offers thoughtful guidance and wonderful insights. I always feel valued and appreciated as a customer. It is evident that Parker takes great pride in his work and genuinely cares about delivering an exceptional experience. The customer service provided by Parker is nothing short of outstanding. It's rare to encounter such a high level of professionalism and genuine care in today's fast-paced world, and I am grateful for his service. I've owned other brands of vehicles in the past, but I have never been as happy or as satisfied as I am with Mini. I want you to know that Parker Adams plays a major role in that! More
Good service. Car was clean after oil change. Wait was almost three hours. A bit long for having an appointment. Overall good experience. Car was clean after oil change. Wait was almost three hours. A bit long for having an appointment. Overall good experience. More
Buying my Mini was a surprisingly pleasant experience. The sales staff were attentive without being aggressive and there were minimal attempts at upselling. I’d definitely buy from them again. The sales staff were attentive without being aggressive and there were minimal attempts at upselling. I’d definitely buy from them again. More
MINI of Dallas continues to take excellent care in the maintenance of our '22 Countryman. Our last visit was a pleasure and Oscar Miranda was courteous, efficient, and addressed any questions, with quick maintenance of our '22 Countryman. Our last visit was a pleasure and Oscar Miranda was courteous, efficient, and addressed any questions, with quick and accurate responses. If you're in the DFW area and have ever considered MINI, do yourself a favor and pay MINI of Dallas a visit! More
After learning of Mini Coopers decision to end production of vehicles with manual transmission, I canvassed the state of Texas for dealerships with Mini Cooper S. Kevin Choi with Mini of Dallas was first to of vehicles with manual transmission, I canvassed the state of Texas for dealerships with Mini Cooper S. Kevin Choi with Mini of Dallas was first to contact me. His tenacity and relentless efforts set him apart from all the Texas dealerships I contacted. He was quick to continue giving me options during the difficult process of not only finding a vehicle with manual transmission but securing it. His persistence and resolve was key to finding the Mini Cooper S that matched my specifications. Kevin’s character, kindness and compassion made the searching/buying process easy and simple. Although there is a mini coop dealership closer to my home, I will continue to use Mini of Dallas in the future because of Mr. Choi. Thank you Kevin for all your work. More
Always friendly service and so quick! Everyone there is very helpful and there’s never an issue getting what you need. Everyone there is very helpful and there’s never an issue getting what you need. More
I’ve had a lot of repairs done here and it seems that most either aren’t really done or done incompetently. I had strut work done and a week later took it somewhere else and found out they are leaking. I most either aren’t really done or done incompetently. I had strut work done and a week later took it somewhere else and found out they are leaking. I had a n engine seal replaced and surprise they tell me that also needs replaced. I did try and contact them but never heard back. If I hadn’t prepaid the exorbitant oil change price I wouldn’t have been back this time. But on a side note, while I was sitting in the waiting area, I heard 2 other people talking on their phones about the same type of issues. Things that weren’t fixed correctly and they too were looking for new service options. For the over the top prices they charge they could at least do it correctly the first time. More