Mac Haik Ford Lincoln

My advisor was Sophie Rosa (allegedly). I was told upon checking in that she was my advisor. Sophie was sitting close by, was not busy (except on her phone), did not make eye contact nor I was told upon checking in that she was my advisor. Sophie was sitting close by, was not busy (except on her phone), did not make eye contact nor did she acknowledge me in any way. The gentleman that checked me in (Shay Piel) advised my service appointment would take 1 to 1 1/2 hrs to complete. 2 hrs later, I walk outside for some fresh air and I happen to see my vehicle. I walked back inside and the same gentleman (Shay Piel) who checked me in was now the only person at the counter. I asked about my vehicle and he said, "Oh, someone put your ticket on her station and not in the box on the wall." He appologized and immediately began checking me out. Apparently, Sophie was now at lunch. Had I not asked, no telling how much longer I would have been sitting there. The only reason why I gave 2 stars is because, Shay was extreemly nice and the actual vehicle service was great (as expected). But since Sophie was my "dedicated" advisor, I do not want her getting credit for the work that someone else had to do on her behalf. More

I've purchased many cars over the past 70 years and I must say that this was my best dealership purchase experience. Very friendly sales and finance people who helped my wife and I make the best choices. must say that this was my best dealership purchase experience. Very friendly sales and finance people who helped my wife and I make the best choices. I certainly plan on returning for our next purchase. More

Need to work on communication with each other. Overall they guys was pretty nice for the most of it. Overall they guys was pretty nice for the most of it. More

The service lately has gone down from my past experiences. They just don't seem to be as good as they once were. experiences. They just don't seem to be as good as they once were. More

This was a great dealership and we had a great salesman William would definitely recommend for further use and for his help William would definitely recommend for further use and for his help More

It was easy to work with Louis, he was kind and worked hard to meet my needs and desires to ensure we got exactly what we wanted, Thank you hard to meet my needs and desires to ensure we got exactly what we wanted, Thank you More

Service was provided in reasonable time, professionalism and courtesy, was informed step by step of time and work used and performed on my vehicle and courtesy, was informed step by step of time and work used and performed on my vehicle More

We give Johnny a 5 star review. He was one of the best salesmen we have had in all the vehicles we have bought. He was one of the best salesmen we have had in all the vehicles we have bought. More

Shay Piel was great to work with! He had great follow up and made communication really easy for me since I was out of town. He had great follow up and made communication really easy for me since I was out of town. More

Service was particularly good with no issues. My problem was addressed and repaired in a reasonable amount of time. My problem was addressed and repaired in a reasonable amount of time. More