
Mac Haik Ford Lincoln
Georgetown, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Service Disappointment I arrived at the Quick Lane service department at 12:15 for a 1:00 appointment for a routine The Works diesel package and tire rotation. I sat down and started catching up on em service department at 12:15 for a 1:00 appointment for a routine The Works diesel package and tire rotation. I sat down and started catching up on emails. At 2:00 I looked out at the parking lot—my truck hadn’t moved. I ask the service manager what was going on. He told me as soon as a bay opened my truck would be serviced. I was finally called to the check out at 4:15. I asked the service manager what could I do to make my next experience better. His answer—we were busy and beyond his control. He was insolent and churlish. Luckily, two ladies can to me with suggestions on how to make the next visit better. They removed the charge for the oil change from my invoice and gave me a coupon for a free oil change. I finally left the dealership at 4:35. Early that evening I received an automated text saying if I couldn’t rate my experience the best I should call the service manager. I chose not to call him and posted this critique on FB. These are difficult times for all of us. It’s hard to be positive when visiting a gas station or grocery store. I’m sure the service area gets its share of rude customers. But, there is no need to be dismissive and rude when dealing with customers. More
Routine oil change and state inspection. Tech found a couple of additional items needing attention and I approved the service. Still, quick in and out. Thanks Mark Stepp. Tech found a couple of additional items needing attention and I approved the service. Still, quick in and out. Thanks Mark Stepp. More
Simple state inspection and a few parts replaced. Again, very pleased with both the service and the overall customer service. Thank you. Again, very pleased with both the service and the overall customer service. Thank you. More
Mark the service manager was helpful and knowledgeable. He understood my need to have my one and only vehicle back as soon as possible. He understood my need to have my one and only vehicle back as soon as possible. More
Continued excellent and timely service when I drop my truck off for repairs. Highly recommend Mac Haik device department truck off for repairs. Highly recommend Mac Haik device department More
My mach-e was serviced right when I brought it at the time of my routine-maintenance appointment at the Quick Lane. Sophie was very friendly and professional. I only have good things to say about the s time of my routine-maintenance appointment at the Quick Lane. Sophie was very friendly and professional. I only have good things to say about the service team at Mac Haik -- I'll definitely be using them for my servicing needs going forward. More