Mac Haik Ford Lincoln

Horrible place for after purchase service/repair, I've Horrible place for after purchase service/repair, I've been trying for two years to get the tire pressure monitor system on a 2020 Lincoln Aviator Horrible place for after purchase service/repair, I've been trying for two years to get the tire pressure monitor system on a 2020 Lincoln Aviator that I bought Brand New repaired with absolutely no resolution to this date, I went in yesterday (10 Feb 2022) and spent 5 1/2 hours in an attempt to once again get that repaired along with two Safety recalls and for a standard service, I left with the standard service "almost" being completed (no cabin air filter replacement available), even though the appointment was scheduled months ago, giving them more than enough time to be prepared), they had no loaner vehicle even though I paid for the maintenance package that is supposed to provide one (3, 895 Dollars). Bottom line, Neither of the Safety Recalls were repaired, the Tire pressure system problem wasn't repaired even after 2 years and to top it off on the way home I got two more system messages, Driver's door now has a problem, and the Auto Hold no longer works, if that isn't enough, on the way home I took a left and the driver's door flew wide open. How's that for "Service" folks? The only good point was Robert Gonzalez who was doing his best to work through an impossible situation. They also have some sort of a deal with CARFAX that I fell for a couple of months ago, they'll send you an email giving you the minimum to maximum trade in on your vehicle, then after you waste your time driving out there and talking a salesman while they're "estimating" the value of your trade in you find out your trade in is worth $10.000 less than the promised "Minimum.' More

The Fast Lane is an added benefit to the service department. Shay has helped us several times and he is so knowledgeable and easy to work with. department. Shay has helped us several times and he is so knowledgeable and easy to work with. More

I will be finding another Ford dealer for service. Been going to this place for years. The last 3 times I have made an appointment only to get bumped with people showing up the day of and waiting. Also sti going to this place for years. The last 3 times I have made an appointment only to get bumped with people showing up the day of and waiting. Also still have the same codes/issue with the truck. More

This was a great process and I felt like john really helped with everything so much! helped with everything so much! More

The service staff is always friendly and meet you outside to greet you and provide great customer service. to greet you and provide great customer service. More

Just completed purchase a Ford Bronco at Mac Haik. Purchase itself was smooth and easy (if a little time consuming!) and I appreciated Blake's patience with me over the 546 day wait for it to be built Purchase itself was smooth and easy (if a little time consuming!) and I appreciated Blake's patience with me over the 546 day wait for it to be built and shipped. More

Best car buying experience ever. Drove over two hours to purchase my truck but well worth it. Everyone was amazing. Will be back for any new cars we purchase. purchase my truck but well worth it. Everyone was amazing. Will be back for any new cars we purchase. More

The process of buying my 2022 Ford Ranger was smooth and seamless thanks to my sales agent (John Clay) and finance manager (Alex Ortiz). They were very professional, proactive, quick to respond, and all aro seamless thanks to my sales agent (John Clay) and finance manager (Alex Ortiz). They were very professional, proactive, quick to respond, and all around provided exceptional service. This was definitely the most positive car buying experience I’ve had. More

We are now part of the Ford family. We had initially chosen the Ford Covert for our membership processes but then went for Machaik Ford upon realizing the sheer amount of dishonesty in Covert. We were g chosen the Ford Covert for our membership processes but then went for Machaik Ford upon realizing the sheer amount of dishonesty in Covert. We were greeted by a very sympathetic Ms. Olga Espinosa. She was a really good listener and did everything she could for us. She tried to solve our problems even amidst the chip shortage and got us the results that made us happy. Even with the man in accounting pressuring us repeatedly and trying to get the deal done and over with quickly in order to sell us more extra packaging, Ms. Espinosa`s genuine interest in us made us forget that. Thank you, Olga. More