
Mac Haik Ford Lincoln
Georgetown, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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The buying process is simple enough... Where you get The buying process is simple enough... Where you get got is on the service. This past week I set up a scheduled routine vehicle maintenance, per The buying process is simple enough... Where you get got is on the service. This past week I set up a scheduled routine vehicle maintenance, per all the reminders that flooded my inbox from Mac Haik Georgetown. The appointment was set up 3 days prior for 10:45 am. The vehicle arrived at 10:30. The service desk staff informed the driver there was a 2 to 2.5 hour wait. This then changed to a possible 4 hours. The reason given was this was due to Spring Break. The vehicle was taken back to the service bay at 11:45 then returned to the parking area at 1:00. It was not until 1:30 that the keys were returned to the driver. The Quick Lane is not quick period. What is the point of making an appointment if a vehicle just ends up in the general queue. A note on customer service: I don't think it is appropriate for the customer service staff to be soliciting customers to give them a 5 Star review so "they can keep their job." Here is a novel idea, do a good job and you will receive 5 stars. The same day I received call from the sales staff informing me that Mac Haik was offering great deals on new trucks based on my trade in value on my current Ford product. I informed the person of the issues earlier in the day at the Quick Lane. I was told that the manager would be made aware of the issue. I am basing my review on this and previous interactions with the "Quick Lane" at Mac Haik Ford Georgetown Texas. P.S. There were no sales brochures to even see the options for a new vehicle More
All was handled very efficiently. I didn't need to go out to dealership, as my loaner was delivered, and car was was delivered when work was completed. to dealership, as my loaner was delivered, and car was was delivered when work was completed. More
People are very pleasant to work with. The dealership has always been fair and honest with me. I will continue to use the dealership for my vehicles has always been fair and honest with me. I will continue to use the dealership for my vehicles More
From walking in and looking around, to narrowing the search, to test driving the top three choices, to sitting down with Edgar Cruz and talking about options, prices, incentives to finally saying YES, i search, to test driving the top three choices, to sitting down with Edgar Cruz and talking about options, prices, incentives to finally saying YES, it was a great process. More
Everyone we worked with from the initial greeting with sales through finalizing the purchase of two vehicles was outstanding. The team worked with us to get us the deals we wanted. Drove in one car and le sales through finalizing the purchase of two vehicles was outstanding. The team worked with us to get us the deals we wanted. Drove in one car and left in two! More
The experience was enjoyable. Friendly people in all departments. We ended up purchasing two vehicles second one had a problem and they fixed it in a timely manner. departments. We ended up purchasing two vehicles second one had a problem and they fixed it in a timely manner. More
We had two recall issues with our truck that had to be taken care of. Robert in the Service Dept. was very cordial, got our appointment made at our convenience and even got our truck back to us a day soo taken care of. Robert in the Service Dept. was very cordial, got our appointment made at our convenience and even got our truck back to us a day sooner than anticipated. Thanks Robert and all Service staff! More