Mac Haik Ford Lincoln

Service department is usually great but I had an early appt to have a recall item addressed. 3 hours into the appt, no part for the recall I was there to address. New appointment will be made when recall appt to have a recall item addressed. 3 hours into the appt, no part for the recall I was there to address. New appointment will be made when recall part is available 😏 waste of effort. More

Grayson was fantastic! He was knowledgeable, friendly and took great care of us! Kenny and Jose were great too! Excellent experience at Mac Heik! Thank you! took great care of us! Kenny and Jose were great too! Excellent experience at Mac Heik! Thank you! More

Every one was very nice... finance department went out his way to make things happen for me. Zolli the best Agent I’ve ever met. Thanks everyone! his way to make things happen for me. Zolli the best Agent I’ve ever met. Thanks everyone! More

We had an amazing experience with Isaac. He is very knowledgeable and got is the exact truck we wanted! We highly recommend Mac Haik Ford and Isaac to help you buy a new vehicle! knowledgeable and got is the exact truck we wanted! We highly recommend Mac Haik Ford and Isaac to help you buy a new vehicle! More

Overall awesome service, have a few things to work through still but much greater than my last experiences here at Mak Haik. Heidi is great through still but much greater than my last experiences here at Mak Haik. Heidi is great More

Fast and friendly service every time I take my truck in. Have used this dealership for recall service as well and never any issues. Recommend Have used this dealership for recall service as well and never any issues. Recommend More

Trevor Lindell worked hard to make sure I was taken care of. He is the bright shining light in this repair. My car was picked up and dropped off easily, but I do pay for this service. To Trevor's credit, wh of. He is the bright shining light in this repair. My car was picked up and dropped off easily, but I do pay for this service. To Trevor's credit, when his driver was stuck in traffic he took it upon himself to personally bring my vehicle to me. Things beyond his control: More than a month to be able to get my car in for service to be done is not acceptable. Parts should be on-hand, especially when the issues are something that has been happening with multiple vehicles. 6 days to complete the service is excessive; another reason parts should be on-hand. Ford/Lincoln needs to get a hold on the defective parts and recall issues. A $100K vehicle with multiple defective components is not okay. Your service centers would not be so overwhelmed and booked out a month if quality control was improved and vehicles were not having recalls and parts replaced due to known defects. Rating explanation: I won't give a 5-star rating for replacing defective parts...because as a customer who owns a $100K vehicle I expect it would not have these issues. Also, 5-star rating cannot be given when you have to wait a month for service. Lastly, 5-star means everything was above and beyond my expectations...that you did something unexpected. Let me give some examples: I owned a Honda and when it had service it was detailed and came back to me spotless no matter how many cheerios or other crumbs from kids was in it. That's 5-star. My car didn't even come back clean. More

Had routine 20,000 mile service. Wait time was reasonable. Would like to have had the Sync3 map updated, but was told it was expensive and time consuming and was advised I would be better off to d reasonable. Would like to have had the Sync3 map updated, but was told it was expensive and time consuming and was advised I would be better off to do it myself. Was able to order the thumbdrive with the map update from Ford. Have not yet received it, but will see how it goes when I get the thumb drive. More

Very profession staff and excellent buying experience. I highly recommend doing business with them. After trying to buy from 2 other Austin area ford dealers that wasted my time, I wish I would have gone to highly recommend doing business with them. After trying to buy from 2 other Austin area ford dealers that wasted my time, I wish I would have gone to Mac Haik first. More