Mac Haik Ford Lincoln

Flex didn't start Flex displayed a message saying no key present. My key was in my pocket. Went after second key and got same results. Suspected dead battery in keys so Flex displayed a message saying no key present. My key was in my pocket. Went after second key and got same results. Suspected dead battery in keys so got them replaced. Flex still wouldn't recognize a key. Called service for help. Technician told me over the phone how to insert the dead key into the emergency spot in center console so car would start and I could get it to the service center. Technician there said they'd run diagnostics to determine problem. Called back next day saying they couldn't duplicate malfunction but would keep car and run additional diagnostics. After a week, called back and said car was ready for pickup with only the diagnostic charge to be paid. Cheap. More

The scheduling and the concierge service was wonderful. The service advisor was very accommodating and kept in touch with us. We were pleased with the service experience. The service advisor was very accommodating and kept in touch with us. We were pleased with the service experience. More

Never received a call stating my vehicle was ready I dropped off my Navigator early morning on 7/17. My rep, Charles explained that it could possibly take all that day and possibly thru to Monday, but I dropped off my Navigator early morning on 7/17. My rep, Charles explained that it could possibly take all that day and possibly thru to Monday, but I would be called with an update. I never rec'd a phone call. I finally called at 4pm, left a msg for Charles, waited 45 minutes and called back only to find out that Charles had left for the day. I was then told that my Navigator was looked at and no issues were found and everything was finished by noon on that day. Had I not called, I would have been without a vehicle all weekend. When I went to pick up my Navigator, Trevor was very kind to help me and show me how to resolve my issue. Needless to say, I was not a happy camper because I never received a return call letting me know it was ready. More

Sean Wolf is an amazing asset for your team. Sean was very helpful in finding us the right vehicle. He was patient, attentive, and knowledgeable about the different equipment levels and packages. Sean was very helpful in finding us the right vehicle. He was patient, attentive, and knowledgeable about the different equipment levels and packages. We never felt pressured or pushed, which is a welcomed experience. This was a very smooth experience and will definitely recommend Mac Haik to others. More

Terrific Service From the first phone call to schedule service to the delivery of my vehicle to my home afterwards, this was an almost effortless, seamless, and yes, e From the first phone call to schedule service to the delivery of my vehicle to my home afterwards, this was an almost effortless, seamless, and yes, enjoyable experience! The friendly operator transferred me to my service associate, Trevor, who quickly acknowledged what needed to be accomplished, scheduled the service the following day and then arranged for a pick up of my vehicle at my residence. This concierge treatment during our Covid 19 era could not have been more appreciated. Kudos to the entire Mac Haik service team, and especially to Trevor. More

Great customer service!! Always nice and attentive to my needs! Will be back in the future, for either service - or to purchase my next vehicle!!! needs! Will be back in the future, for either service - or to purchase my next vehicle!!! More

Isaac O’Bannon is amazing at his job because he truly cares about his customers. Thank You Isaac we will be back next time too cares about his customers. Thank You Isaac we will be back next time too More