Mac Haik Ford Lincoln

Coolant leak Jason was great to work with, he took great care of my truck and got the work done as quick as possible. Top notch service. Jason was great to work with, he took great care of my truck and got the work done as quick as possible. Top notch service. More

Wonderful buying experience Dealing with this dealer was great. I never felt pressured into purchasing a vehicle. Salesman showed me exactly what I was looking for and never got Dealing with this dealer was great. I never felt pressured into purchasing a vehicle. Salesman showed me exactly what I was looking for and never got off track from what I was looking for. With each vehicle he took his time to give me a detailed tour of the features, and how each compared to the other. More

Great Customer Service from Service Advisor Landon Parks We have a 2010 F150 King Ranch Truck, our second truck purchased from Mac Haik. We have all service done at the dealership and have always received o We have a 2010 F150 King Ranch Truck, our second truck purchased from Mac Haik. We have all service done at the dealership and have always received outstanding customer service. Our truck had (what we thought) total electrical failure about a week ago. We could not even unlock the doors but after speaking with Landon Parks, Service Advisor, he explained this very thing can happen when the battery is completely dead. 24 hours later...tow truck arrived and by chance I tried to unlock the doors...bingo it worked. I was able to get a jump start and drove the truck directly to Mac Haik Service Center. Landon was professional & efficient. A new battery was installed (prorated) within an hour. Way to go Landon...give him a raise!! More

Good experience thanks to Val Narvaez, Service Advisor I had a couple of issues that came up during the time my Vehicle was there being serviced and Val Narvaez, Service Advisor handled them fast and to my I had a couple of issues that came up during the time my Vehicle was there being serviced and Val Narvaez, Service Advisor handled them fast and to my above my expectations. More

Things to do for a scheduled service I took my truck to the Mac Haik Ford service center for my 20K scheduled service. They recommended that I use Mac Haik Ford's Quick Lane. Comparin I took my truck to the Mac Haik Ford service center for my 20K scheduled service. They recommended that I use Mac Haik Ford's Quick Lane. Comparing the Quick Lane items completed to the scheduled service, they missed a few things. 1) Refill the diesel exhaust fluid tank, 2) replace cabin air filter, 3) and lubricate. Topping off the bluedef definitely was not done, and if the other two were done then they were not listed on the receipt. More

personable I would have given 5 stars but the quick lane forgot to do something I asked them to do. When I called the next day to confirm I was told to come back I would have given 5 stars but the quick lane forgot to do something I asked them to do. When I called the next day to confirm I was told to come back they would do it, and throw in a free oil change. It was life and death, but it was one of the reasons I came in. I appreciate the "making it right" but I should not have had to make a second trip to get what I asked for. I also threw in an extra thing to accomplish and it was done the first time around. The service writers are personable, and willing to explain when you have questions. More

TERRIBLE! Waited 15 minutes in service and then told to go to "quick" service. One hour and 45 minutes later had new battery installed. Told only 1 ahead of u Waited 15 minutes in service and then told to go to "quick" service. One hour and 45 minutes later had new battery installed. Told only 1 ahead of us upon arrival. Car only has 3,750 miles and had to be jumped if I wanted to use it. Should have known better as we had awful service when purchasing the vehicle. Last time I will ever go into that dealership. More

Excellent as always! I've been taking my Focus ST into Mac Haik for maintenance since the day I bought her (also purchased from Mac Haik). The wait is always awesome and e I've been taking my Focus ST into Mac Haik for maintenance since the day I bought her (also purchased from Mac Haik). The wait is always awesome and even if it's a little long the crew is very good about estimating wait times and even keeping you updated on progress until completion. The techs take really good care of the vehicles and are straight forward regarding any recommendations or issues they find. Customer for life! More

Excellent first car buying experience! I had been driving a 2007 Ford Escape for 10 years, it had over 180,000 miles and still going strong, minus a few things here and there that started a I had been driving a 2007 Ford Escape for 10 years, it had over 180,000 miles and still going strong, minus a few things here and there that started adding up, so I decided it was time to start searching for a new car. I figured why not go with the great same car that had lasted me so many years? So I found my dream car in Georgetown- the new 2019 Escape... beautiful! I was so nervous going into the dealership to talk pricing, seeing as this was my first car buying experience, but both John and Kevin made me feel so comfortable. They were incredibly nice and honest and made sure I really understood everything regarding the price of the car and what I would be paying. John initially took me for the test drive and really worked with me on different pricing options. Kevin then took over and showed my husband and I all the ins and outs of the car, being sure we fully understood all the new technology. He took exceptional care of us! My new car actually needed a couple of things done before I drove it home and so they put me in a different brand new Escape until I could come back to pick it up. When I got back, Kevin had parked my car out front, fully ready to go and even cooling off for me. I would definitely recommend buying a car from this dealership... whether its your first car or not, they really made me feel like a princess :). More

Fair, honest and candid sales I initially made contact with Kevin via phone and text while I was still heading to Georgetown. I gave him our requirements and desires for a vehicle I initially made contact with Kevin via phone and text while I was still heading to Georgetown. I gave him our requirements and desires for a vehicle and he was prompt responding with knowledge of what would fit within our budget. Once we made an appointment with Kevin, he had a truck ready for us to test drive and was ready to answer any of our questions. He made us feel like guests and friends rather than just someone buying a car. While dreading the visit to finance, Dillon was quick, professional and not pushy. We were in and out in a few short minutes. More