Mac Haik Ford Lincoln

personable I would have given 5 stars but the quick lane forgot to do something I asked them to do. When I called the next day to confirm I was told to come back I would have given 5 stars but the quick lane forgot to do something I asked them to do. When I called the next day to confirm I was told to come back they would do it, and throw in a free oil change. It was life and death, but it was one of the reasons I came in. I appreciate the "making it right" but I should not have had to make a second trip to get what I asked for. I also threw in an extra thing to accomplish and it was done the first time around. The service writers are personable, and willing to explain when you have questions. More

TERRIBLE! Waited 15 minutes in service and then told to go to "quick" service. One hour and 45 minutes later had new battery installed. Told only 1 ahead of u Waited 15 minutes in service and then told to go to "quick" service. One hour and 45 minutes later had new battery installed. Told only 1 ahead of us upon arrival. Car only has 3,750 miles and had to be jumped if I wanted to use it. Should have known better as we had awful service when purchasing the vehicle. Last time I will ever go into that dealership. More

Excellent as always! I've been taking my Focus ST into Mac Haik for maintenance since the day I bought her (also purchased from Mac Haik). The wait is always awesome and e I've been taking my Focus ST into Mac Haik for maintenance since the day I bought her (also purchased from Mac Haik). The wait is always awesome and even if it's a little long the crew is very good about estimating wait times and even keeping you updated on progress until completion. The techs take really good care of the vehicles and are straight forward regarding any recommendations or issues they find. Customer for life! More

Excellent first car buying experience! I had been driving a 2007 Ford Escape for 10 years, it had over 180,000 miles and still going strong, minus a few things here and there that started a I had been driving a 2007 Ford Escape for 10 years, it had over 180,000 miles and still going strong, minus a few things here and there that started adding up, so I decided it was time to start searching for a new car. I figured why not go with the great same car that had lasted me so many years? So I found my dream car in Georgetown- the new 2019 Escape... beautiful! I was so nervous going into the dealership to talk pricing, seeing as this was my first car buying experience, but both John and Kevin made me feel so comfortable. They were incredibly nice and honest and made sure I really understood everything regarding the price of the car and what I would be paying. John initially took me for the test drive and really worked with me on different pricing options. Kevin then took over and showed my husband and I all the ins and outs of the car, being sure we fully understood all the new technology. He took exceptional care of us! My new car actually needed a couple of things done before I drove it home and so they put me in a different brand new Escape until I could come back to pick it up. When I got back, Kevin had parked my car out front, fully ready to go and even cooling off for me. I would definitely recommend buying a car from this dealership... whether its your first car or not, they really made me feel like a princess :). More

Fair, honest and candid sales I initially made contact with Kevin via phone and text while I was still heading to Georgetown. I gave him our requirements and desires for a vehicle I initially made contact with Kevin via phone and text while I was still heading to Georgetown. I gave him our requirements and desires for a vehicle and he was prompt responding with knowledge of what would fit within our budget. Once we made an appointment with Kevin, he had a truck ready for us to test drive and was ready to answer any of our questions. He made us feel like guests and friends rather than just someone buying a car. While dreading the visit to finance, Dillon was quick, professional and not pushy. We were in and out in a few short minutes. More

Quick Lane service Shay Piel, who assisted me went above his duty by getting my tires rotated that the tech forgot to do. Made sure my rear brakes were fine and did not Shay Piel, who assisted me went above his duty by getting my tires rotated that the tech forgot to do. Made sure my rear brakes were fine and did not have to change them. Made-up for what the tech did not do. More

Incredibly fast - even when they were swamped! My hubby took our 2013 Ford Flex in for scheduled maintenance on the first business day after a holiday weekend: Monday, July 8th. He got there early, My hubby took our 2013 Ford Flex in for scheduled maintenance on the first business day after a holiday weekend: Monday, July 8th. He got there early, without an appointment, just to drop off the vehicle. " The joint was really jumping," he said, as everyone in Georgetown had the same idea. There was a long wait for the shuttle under the circumstances. A friendly shuttle driver brought him home and we were prepared to be car-less for at least two days. But within a few hours we got that happy phone call, lower-than-expected pricing and another ride on the friendly shuttle. Same day service, even when utterly swamped. THat's what I truly call Quick Lane! Thank you, Mac Haik Ford Lincoln! More

Battery replacement, Recall on rear Toe Links Jason Norman is an excellent Service Writer. Jason always makes the Service experience as smooth as possible given the busy nature of the Mac Haik Ser Jason Norman is an excellent Service Writer. Jason always makes the Service experience as smooth as possible given the busy nature of the Mac Haik Service Department. More

quick lane great service not great by appointment I’ve used the service by appointment and the quick lane recently. I must say the quick lane service was far more superior in understanding the problem I’ve used the service by appointment and the quick lane recently. I must say the quick lane service was far more superior in understanding the problem, providing a real forecast and to provide with the final report. On the other hand, I have mixed feelings in this review, because in the previous month I had a service by appointment for the regular works and to fix the air conditioned, I never got a report to indicate the status of my car and I’m still waiting the call from the service guy to indicate me when they will complete the se second part of the AC. In this case may review is affected by the 2 recent experiences but If i had to review them separated, the service by appointment would get a lower score and the quick lane a higher. More

Friendly and informative The parking situation is horrible, ownership is not giving the service department enough room or effort, there is always parking available if someone The parking situation is horrible, ownership is not giving the service department enough room or effort, there is always parking available if someone wants to buy a car, but to service a car you have to drive around or even block in vehicles just to park, how much more efficient can the service department be if they didn’t have to wander all over trying to find the park a vehicle. Service employees are great as always, do them a favor and fix the parking lots! More