Mac Haik Ford Lincoln

Thank you! Thank you for great service we purchased a truck and the next day had a defective tire and they fixed it right away! Allan is the best salesman Thank you for great service we purchased a truck and the next day had a defective tire and they fixed it right away! Allan is the best salesman More

Happy found what I wanted Have used the same sales person for close 10 years now he’s the reason our family uses Mac haik Ford. I was thankful he was able to get me into a new Have used the same sales person for close 10 years now he’s the reason our family uses Mac haik Ford. I was thankful he was able to get me into a new car quickly. More

Very Friendly staff It was my first time looking for an american card, and they were kind enough to get me on a test drive immediately to be able to feel how it drives an It was my first time looking for an american card, and they were kind enough to get me on a test drive immediately to be able to feel how it drives and everything else. It did take quite a while to get everything settled, and while I wish there was more that could be done at a time to get that top sales experience, it was pretty up there comparing to others. I rather not go into too much details, but all in all, I like that everyone is so friendly and eager to help you out! More

Great Experience We never felt pressured to make a purchase. We got great service from the salesman and manager. The process was easy from start to finish. We will rec We never felt pressured to make a purchase. We got great service from the salesman and manager. The process was easy from start to finish. We will recommend to others. More

Awesome dealership We are new TX residents and my lease was up. Stopped in to Mac Haik to look and met who was to become our salesman - Douglas Smith. Very nice, friendl We are new TX residents and my lease was up. Stopped in to Mac Haik to look and met who was to become our salesman - Douglas Smith. Very nice, friendly, professional, no pressure kind of guy. We purchased a vehicle through him just a few days later. Very happy with our choice. More

Transmission issues Noticed the truck wanted to keep moving even though we were at a stand still. and then when putting the truck in park it sounded like the transmission Noticed the truck wanted to keep moving even though we were at a stand still. and then when putting the truck in park it sounded like the transmission made a loud clunk (Drive --> Park) like it was about to drop. Took the truck over to your service department on a Friday and met your Service Tech. She immediately started writing up the service order and informed me it could be a few days so the Transmission Mechanics could do a thorough inspection. On Tuesday I was informed of the issue was covered under the factory warranty and was given a time I could pick it up. I haven't had much time to put any miles on the truck since then but expect to in the next month. Will keep ya posted. More

Excellent Service! As always, a great experience. Knowledgeable, courteous, informative staff always create an easy, expedient, and professional process. Customer and As always, a great experience. Knowledgeable, courteous, informative staff always create an easy, expedient, and professional process. Customer and technical service could not be any better than what it is! More

Consistent Excellence I've used the Mac Haik service department for all of my scheduled maintenance and repairs since purchasing our F150 from Mac Haik in 2017. My exper I've used the Mac Haik service department for all of my scheduled maintenance and repairs since purchasing our F150 from Mac Haik in 2017. My experience has changed my previous negative view that dealership service departments are excessively expensive, inconvenient and lower quality than independent service operations. The Fast Lane technicians are friendly, helpful and efficient and explain things fully to their customers. Examples: - Customer waiting next to me needed an inspection completed but the insurance card was out of date. The customer was having difficulty getting an up to date proof of insurance (internet issues), so the tech took the initiative to get it directly from the insurance company. - Everyone calling / dropping off was provided with the expected wait times, which increased throughout the morning. Everyone calling in was advised that 7 am opening was the best time for a fast turn around. - My trailer brake signal was not working and the Landon explained, after hearing the symptoms, that it was probably the controller and would require another visit after the part was received. - On a previous scheduled maintenance visit, the Fast Lane technicians were able to complete a recall repair, which I had scheduled for a later date in the main service department - without me even mentioning that appointment! Congrats on building a customer centric service department and providing good value to those customers. More

Amazing customer service Can NOT express enough appreciation we have for Carl and Mac Haik finance team. They worked for a month finding the perfect match for our needs. Best Can NOT express enough appreciation we have for Carl and Mac Haik finance team. They worked for a month finding the perfect match for our needs. Best car buying experience EVER!!! They make it right and get it done! More

F-150 XLT - Rene Chavira This is probably the 4th vehicle that I have purchased or leased from this location on top of many referrals that have done the same. It really st This is probably the 4th vehicle that I have purchased or leased from this location on top of many referrals that have done the same. It really stems from Rene Chavira as he is always extremely helpful to find exactly what I’m looking for. He goes out of his way to genuinely care about my purchase and to make sure he finds the perfect vehicle. Take him out of the equation & I’m likely jumping from dealership to dealership until I find someone else that does what he does. More