Mac Haik Ford Lincoln

Straight forward fix of recalled parts Very happy about the service that was provided. I had no issues with this ford dealership. I called them about a letter I received on a couple recalle Very happy about the service that was provided. I had no issues with this ford dealership. I called them about a letter I received on a couple recalled parts. They fixed the issue in 1 day and also changed a part that was recalled years ago that I never changed and had not asked them to change. Very happy with the service provided. One small thing did upset me but had nothing to do with the service: I work until 6 PM everyday and getting to the dealership from work can take over an hour and a half during rush hour. From my home (which is where I left from) takes over 20 minutes. The employee that dealt with my case told me I could come in whenever to pick up my car so I went in after work. When I showed up I couldn't get my car because the secretary that had the keys to all the cars was wasn't available and had already closed and locked her/his office. That was a waste of 40 minutes of driving. I assumed when he said you can come in whenever that it literally meant whenever (as long as the dealership was open of course). Fortunately, I was able to get someone else to grab the keys for me when I was at work the following day. When I returned from work this same person drove me to get my car (over an hour and a half of their time spent driving to assure I would be able to get my car). I wish it had been made more clear that the secretary closed at 6 (I assume it was that time) or that there was another way to get my keys so that I wouldn't have to rely on someone else to get my keys. THAT SAID, the service was great. As stated above, they changed all recalled parts including a recalled part from years ago that I never changed and had not asked them to change. All of this occurred in 1 day. I would definitely recommend them to anyone but I would also make sure to have them clarify when exactly they can pick up their car with the employee dealing with their case. I'll also add that the customer service was excellent. More

Excellent service Upon arrival at the dealership, I was greeted and assisted very professionally. I explained exactly what I needed to have done to my vehicle and the Upon arrival at the dealership, I was greeted and assisted very professionally. I explained exactly what I needed to have done to my vehicle and the technician assisted me throughout the entire process. They told me that the service work would take about one and a 1/2 hours. After one hour, my name was called at my car was completed. This service department does exactly what they say. More

New to area...good first experience! In need of servicing for my F150; good first experience with Service Department and Shay! Got the job done at a fair price and in timely fashion. In need of servicing for my F150; good first experience with Service Department and Shay! Got the job done at a fair price and in timely fashion. More

Excellent maintenance service at Mac Haik Ford Lincoln "The Works" LOF, tire rotation, and inspection services on new 2019 F-150 Lariat at Mac Haik. Outstanding support by my Service Advisor and excellent "The Works" LOF, tire rotation, and inspection services on new 2019 F-150 Lariat at Mac Haik. Outstanding support by my Service Advisor and excellent work by the shop. More

Internet purchase. Everything they said it would be! I contacted dealership to confirmed availability and pricing. I traveled from the West Houston area to purchase the vehicle the same afternoon. The de I contacted dealership to confirmed availability and pricing. I traveled from the West Houston area to purchase the vehicle the same afternoon. The dealership secured very competitive financing. This was truly a no hassle pleasant experience. Fantastic sales and finance staff. More

Dead battery. Battery died on a busy errand day and staff recognized what an inconvenience this can be. Had my car repaired and ready for me the same day. Battery died on a busy errand day and staff recognized what an inconvenience this can be. Had my car repaired and ready for me the same day. More

Easy to work with Omar was very up front about what service was being done and the estimated time. When he called back and told me (1) of the tires needing replaced, a Omar was very up front about what service was being done and the estimated time. When he called back and told me (1) of the tires needing replaced, and told me how long that would take the tire(s) were in SA and would hopefully be there the next day. I also like the the p/u drop off feature provided by Lincoln, makes it so much easier to get the servicing of my vehicle done. More

Excellant service I want to thank mac haiku ford for a very pleasant experience. Thework was done in a very timely fashion and with professionalism. I would recommend t I want to thank mac haiku ford for a very pleasant experience. Thework was done in a very timely fashion and with professionalism. I would recommend the service department to my friends. More

Shay was very helpful, positive and patient. Shay kept me appraised of the potential time of completion. Waiting area was very comfortable and pastries yummy ! Customer parking could be expanded Shay kept me appraised of the potential time of completion. Waiting area was very comfortable and pastries yummy ! Customer parking could be expanded somewhat. OK More

Over-priced service work. I brought my 2008 F150 in for the heater core to be replaced for the 3rd time in a year. I felt that I was overcharged for the extra work that was do I brought my 2008 F150 in for the heater core to be replaced for the 3rd time in a year. I felt that I was overcharged for the extra work that was done to make up for the heater core having to be replaced under warranty. More