Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mac Haik Toyota
League City, TX
4,596 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
4,596 Reviews of Mac Haik Toyota
July 11, 2020
The service was good and unfortunately they were not able to make my Highlander give the same code telling me that my car wouldn’t start. But they did try hard to try to figure it out. to make my Highlander give the same code telling me that my car wouldn’t start. But they did try hard to try to figure it out. More
by RWARE009
Verified CustomerEmployees Worked With
Robert Bropson
July 08, 2020
Shoddy workmanship I brought my 2008 Corolla to Mac Haik Toyota for an air bag recall. The people were very good at getting me in and taking care of my recall, however, I brought my 2008 Corolla to Mac Haik Toyota for an air bag recall. The people were very good at getting me in and taking care of my recall, however, while returning the car, I was notified that the mechanic had to make a repair on my shifter cable that happened to break while bring the car to me. This was done with no additional charges. A few days after I left the dealership, I noticed that one of my center console compartment doors was not quite closing. Looking more closely, I saw that one of the hinges were broken. I called the service department to let them know about it and told them I would like to bring it back up to after I returned from a July 4th vacation. When I did finally bring the car back, the lady that was helping me had to refer me to the service manager with my problem to which I was greeted (without his face covering mask I might add) that sorry, he could not help me. I explained the whole timeline incident to him but he blatantly said, "This is a 12 year old car! Things break. How do I know you didn't do it. Besides, you only bring this in for recall work." I agreed but told him that I had called with my concerns a week earlier but he wasn't having it. The best he could do is make me buy the part and they would put them in for me. I'm sorry, not good enough. I don't enjoy paying for someone else screw-ups. I finally agreed that I would do that but I asked if I can watch the same mechanic install this but I was informed that, "he is no longer with us". Not sure if I would bring my vehicle back to a place that tries to get away with breaking things and not owning up it it. More
by HERZZZ
Employees Worked With
Janie Elizondo
July 03, 2020
great experience vehicle taken right on time. everyone very nice and seemed quite knowledgeable. explained the process and would make contact with me as soon as the vehicle taken right on time. everyone very nice and seemed quite knowledgeable. explained the process and would make contact with me as soon as the issue is resolved More
by ISLANDER55
Employees Worked With
Robert Bropson
July 02, 2020
service I made an appointment and they were ready for me but instead of 2 hrs for a recall, it took 4 hrs. It would have been nie if someone had kept me info I made an appointment and they were ready for me but instead of 2 hrs for a recall, it took 4 hrs. It would have been nie if someone had kept me informed as they went along. Also I had a coupon for oil change $19.95 but they then added on labor so this was false advertizing. More
by SUEROYER31
Employees Worked With
Janie Elizondo
June 30, 2020
Best experience buying a car! Gerald did a great job helping us get the car we wanted. Great customer service. We will continue to buy our vehicles there! helping us get the car we wanted. Great customer service. We will continue to buy our vehicles there! More
by SHORTSTUFF67
Employees Worked With
Gerald West
June 30, 2020
Follow up on the oil change and the mileage maintenance. Early morning visit - Very Polite Greetings from All... To ALL - Pleased with the Prompt and Professional Services from the Employees. For Us - Exce Early morning visit - Very Polite Greetings from All... To ALL - Pleased with the Prompt and Professional Services from the Employees. For Us - Excellent Services... Respectfully. More
by Spacemoonearth@yahoo.com
Employees Worked With
Reyes, Dillon, Michael., Dalton Devillier
June 26, 2020
Great dealership with great service. I will return there for future service. I would recommend this dealership for future purchases and service. They are the best! for future service. I would recommend this dealership for future purchases and service. They are the best! More
by TDM982004
Employees Worked With
Janie Elizondo
June 26, 2020
Taylor reached out and made sure I knew exactly who to call to get towed and walked me through what would happen. He checked in with me multiple times and gave updates. Great job!! call to get towed and walked me through what would happen. He checked in with me multiple times and gave updates. Great job!! More
by KB12SPORT
Employees Worked With
Taylor Peterson
June 26, 2020
When selling our Prieus back to your dealership Mr. Burns had my husband running back and forth from the building to the car getting the information he needed. I don't know if that is standard protocol for had my husband running back and forth from the building to the car getting the information he needed. I don't know if that is standard protocol for Mac Haik to have the customer do all the grunt work but it is bad PR. You might want to reconsider this policy if it is truly your policy. K. Mosis More
by MEKEM1
Employees Worked With
Frankie Burns
June 26, 2020
They were awesome!!! They have great customer service and they were very polite. It was a pleasure working with them and I would go back to them again. They have great customer service and they were very polite. It was a pleasure working with them and I would go back to them again. More
by TARUNH
Employees Worked With
Janie Elizondo
