Maita Toyota of Sacramento

Paying for service On 09/20/2019, I brought in my 2017 Prius for service and a rattle in the dash. The rattle was diagnosed as a lose geo sensor lens cover. I was charg On 09/20/2019, I brought in my 2017 Prius for service and a rattle in the dash. The rattle was diagnosed as a lose geo sensor lens cover. I was charged $160.00 for this service, which I previously reviewed as being unreasonable as I believe this rattle is a defect. I haven’t had any feedback about my complaint. Then on October 1, while attempting to use my GPS my Prius kept giving me inaccurate driving instructions. I finally used my iPhone to get to where I needed. As I drove to Maita Toyota on Business 80, my Prius GPS showed me to be in Natomas and driving off-road. I was told that I needed to make an appointments for this repair. On October 7, 2019, I took my car in to Maita Toyota. After a 3-1/2 hour wait, my car was repaired. It was found that the antenna was not plugged in. So now not only have I paid for a service that I didn’t feel I should have and now I spent 3-1/2 hours more of my time for a related mistake or problem. I believe that Inshould n Be reimbursed for the $160.00. More

Certified used 2016 Avalon I bought a used 2016 Avalon limited. Really nice car. It had minor issues, fuel system, alignment, and it was shaking a lot when I use the brakes. I t I bought a used 2016 Avalon limited. Really nice car. It had minor issues, fuel system, alignment, and it was shaking a lot when I use the brakes. I took the car back and they assist me with no hassle. More

Recall Repair Made Easy I was able to drop off my car, and get a rental at no charge. They called when my car was ready and I picked up my car. A pretty smooth process. I was able to drop off my car, and get a rental at no charge. They called when my car was ready and I picked up my car. A pretty smooth process. More

Regular Mileage Check up Courtesy and Politeness are the traits I always expect for every transactions I dealt in every company, and David gave it to me. i am a long time cust Courtesy and Politeness are the traits I always expect for every transactions I dealt in every company, and David gave it to me. i am a long time customer of this car services and the staff had provided the excellent services and kept up the appointment on time. Keep up the good work! More

Excellent sales experience, closing is the usual upsell game Maita Mazda salesperson Kelly was awesome. He was calm, low pressure and very knowledgeable of his product. Closing was the usual stoic finance expe Maita Mazda salesperson Kelly was awesome. He was calm, low pressure and very knowledgeable of his product. Closing was the usual stoic finance experience with the mandatory upselling psyche out game I do not appreciate. Here is what I mean, the sales person is amazing and sells the reliability of the car. The finance guys says “all cars breakdown .... even new or relatively new Mazda’s.” So, finance guy made a compelling argument and I did value the stable operational cost argument but his level of patience was limited (consistent looking at watch) and this creates and uncomfortable buying experience. Maybe spending a little more time on explaining the insurance/warranty product and allowing for the customer to take their time deliberating and deciding before spending 2k additional might yield the same sales result and no sweat if it does not. I appreciate Maita dealerships and Mazda in particular was a good experience ... just wanted to provide constructive feedback. Salesman Kelly was much appreciated and we will be back in the future. More

Oil change My experience was great as it always is. I was informed of other problems that my car had and it was taken care of with care and I appreciate it. My experience was great as it always is. I was informed of other problems that my car had and it was taken care of with care and I appreciate it. More

Five Star plus Customer Service :) During the purchase of the car, spend quite time looking around and sales specialist was very patience and showed me all the cars I wanted to see. I h During the purchase of the car, spend quite time looking around and sales specialist was very patience and showed me all the cars I wanted to see. I had few choices and one I really wanted. Marco found the brand new car (off the truck), and I bought that one. Lance very patience and proud 49ners frn lol!!! The Finance person could a great sales person too. lol!!! sold on warranty and service maintenance. Customer relations overview on each functions of the car at the end. amazing. Thank you so much for great experience. More

Always great!! Job got done quick!! You get what you get. The visit to check the air pressure in my tires took 30 minutes, so the length of this review was short li Job got done quick!! You get what you get. The visit to check the air pressure in my tires took 30 minutes, so the length of this review was short like it was for me to sit in the waiting area. More

Always great I've been getting my cars serviced here since 2004 and have never had a bad experience. Service in every aspect of the place is great. I've been getting my cars serviced here since 2004 and have never had a bad experience. Service in every aspect of the place is great. More

Great Service My service was excellent. I arrived 2 hours early and was taken care of by Lee. Car was done in kess time than quoted even with having more maintena My service was excellent. I arrived 2 hours early and was taken care of by Lee. Car was done in kess time than quoted even with having more maintenance done. Lee went over the naintenance and status of the truck's systems. Definately coming back again. More