Maita Toyota of Sacramento

Very disappointed and highly unsatisfied with the service done on my vehicle. The service advisor was patient and explained stuff to me but the work done on my vehicle was not at satisfactory. The issues I h done on my vehicle. The service advisor was patient and explained stuff to me but the work done on my vehicle was not at satisfactory. The issues I had reported were not attended and they still remain as is. The driver side window rattling noise still persists and my vehicle's transmission has been tampered as I feel a wobble when the gears change, this was not happening before the vehicle was serviced by Maita Toyota. The MPG has drastically reduced from the highs of 50s to the lows of 40s, on a full tank, I only get about 400miles approximately whereas earlier I was getting above 50 MPG. The low fuel indicator lamp has stopped turning ON even when the distance to empty is 15miles earlier it used to lit up when the reading used to be 40miles to empty. I was that this was not observed because the fuel tank was half empty which means they didn't take the efforts to recreate the issue. There are multiple issues and all were found to be normal in the inspection and I was asked to refer to the Car's user manual. More

everything went well. staff was always very helpful and area was clean. This minimum responds is it really necessary? staff was always very helpful and area was clean. This minimum responds is it really necessary? More

They always get me in and out. The waiting area is always clean. Staff is always very helpful The waiting area is always clean. Staff is always very helpful More

Bryce really took care of my Prius on the last visit to Maita Toyota. He reviewed my battery after its diagnostic and was very helpful in having it replaced under warranty. Bryce took extra time to help my Maita Toyota. He reviewed my battery after its diagnostic and was very helpful in having it replaced under warranty. Bryce took extra time to help my family and I to have the performance that Toyota expects out of it's vehicles. His communication was clear, prompt, detailed, and made all of the difference in helping me understand the situation. I'm more likely to consider Maita Toyota for future repairs and business due to Bryce's help. What I would change about this experience is 1 thing. My air and cabin filters are checked as part of my visit. If I were told before my appointment, "If necessary do you want your filters replaced?" I would answer yes and gladly pay for them. You guys are already doing the work to check their condition. You could put in the new filter instead of taking the time to put the old filter back in. It keeps you guys moving and keeps customers coming back for more due to establishing some sense of good nature. Charging for this keeps me more open to private shops for major work vs the dealer's service department. Thinking that Toyota's mechanic's can fix my car is something I'd be persuaded to do more if I knew they weren't trying to make money on me. This is the MAIN point. If I think a dealer will charge me more for the smallest thing then why would I trust them for just normal reasonable repair rates? Charging for installation of filters sends the wrong message when you're trying to persuade people to trust you and bring their cars back in for service. More

They were able to help us find the car we wanted and the car itself is high quality. We did have some frustrations in the financial/leasing process with long delays (>3h) waiting for the financial office re car itself is high quality. We did have some frustrations in the financial/leasing process with long delays (>3h) waiting for the financial office requiring us to return another day. In addition, there seemed to be confusion about current lease end deals being offered on their website that they had a hard time honoring even though we qualified. More

Service was fine. Constant emails for surveys afterwards is a nuisance, as well as a word minimum for review. Constant emails for surveys afterwards is a nuisance, as well as a word minimum for review. More

Very professional, thank you! Had an issue with my alignment after a servicing, they fixed it for free! Had an issue with my alignment after a servicing, they fixed it for free! More

Had a very good experience at this location. Emilio was very friendly and helpful and easy to work with. Would definitely recommend this location to anyone. Emilio was very friendly and helpful and easy to work with. Would definitely recommend this location to anyone. More

I dropped over $1400. 00 dollars on a maintenance/repair and have been a loyal customer for decades. A car wash would have been a nice gesture. Maybe something to think abo 00 dollars on a maintenance/repair and have been a loyal customer for decades. A car wash would have been a nice gesture. Maybe something to think about in the future for your returning loyal customers. Thank you. More

Made it happen! Sales Associate Nick P and Jeff in Finance were great! It was very busy on that weekend, so it did take some time with 2 trades. Thanks ! Sales Associate Nick P and Jeff in Finance were great! It was very busy on that weekend, so it did take some time with 2 trades. Thanks ! More