Maita Toyota of Sacramento

They always do good work , top off my fluids and run my Scion through the wash. I have had to come to them to fix another shops mistake, so will always return to them now. , top off my fluids and run my Scion through the wash. I have had to come to them to fix another shops mistake, so will always return to them now. More

Wife said they are awesome Wife took the car in and said they where fast and she was happy with that kind of service always had a great experience at this dealership Wife took the car in and said they where fast and she was happy with that kind of service always had a great experience at this dealership More

Awesome Great customer service. Made it simple on letting me know what is needed on my vehicle. Explain what pioriorty and what not needed to get. Great customer service. Made it simple on letting me know what is needed on my vehicle. Explain what pioriorty and what not needed to get. More

Great Customer Service From beginning to end, there was great customer service. Long time staff person, Art, was pleasant as always and Val helped me determine what service From beginning to end, there was great customer service. Long time staff person, Art, was pleasant as always and Val helped me determine what services I needed and got me a Lyft to go to work and then placed the order to take me back to the service center when my car was ready. More

5,000 service and some repairs Marlon Nonog is extremely polite, attentive and knowledgeable. It is a pleasure dealing with him. U have been buying from Maita for over 40 years. Marlon Nonog is extremely polite, attentive and knowledgeable. It is a pleasure dealing with him. U have been buying from Maita for over 40 years. More

My responses to their questions about the sale are ignored This was a cash deal. I balked at the dealer "Extras" for about $1800.00. I caved in when the price was cut to $50.00. I asked about a second key/fo This was a cash deal. I balked at the dealer "Extras" for about $1800.00. I caved in when the price was cut to $50.00. I asked about a second key/fob and was told none was available without me returning and spending about $400.00. I responded to their emailed questions about the experience by saying that the fob was falling apart, and I would be open to trading off some of the dealer "Extras" for a second functioning key/fob. Since May 27, the following have NOT responded: Tyler Salada representing Steve Maita; Laura Chapman; and Chris Martin. More

Typical sales experience Had the typical sales experience. Had to deal with several different sales people. Gave one salesperson my bottom line price I would pay for the car, Had the typical sales experience. Had to deal with several different sales people. Gave one salesperson my bottom line price I would pay for the car, then Tyler came out and talked about a deal using the sticker price. I brought up my bottom line price and he played dumb. “I’m confused, where did that number come from?” I was paying cash for the car and they tried especially hard to sell me three extra options - an enhanced alarm system, the dent & ding package, and something where they etch your VIN on all major parts. I refused all of them every time they tried (and they tried hard). Yet when I got into Finance, lo and behold they slipped one of these forms in. A for effort, but I wasn’t falling for it. They had just gotten that car in, and told me the second key was with their service department (or something like that) because they had planned to tint the windows. They said someone would call me to arrange for me to get the second key. I had to call a week later and once again had to deal w Tyler. He pretended to miss my point that someone was supposed to contact me. As much as I paid for the car, I don’t feel like I should be tracking down a spare key. Happy to be done dealing with them. More

Toyota Care Service Experience I showed up to my appointment a little early but that didn't stop the employees from helping me get my car ready for service and setting up me with Va I showed up to my appointment a little early but that didn't stop the employees from helping me get my car ready for service and setting up me with Val to to begin to the process. The employees were friendly. I never have a problem when I go in. It's always a good experience. More

Brake repair I was very, very happy with my recent service at Maita Toyota. Although there was some confusion regarding my brakes initially, Nichole made sure that I was very, very happy with my recent service at Maita Toyota. Although there was some confusion regarding my brakes initially, Nichole made sure that everything was re-checked and properly repaired. She notified me of a current brake special and ensured that I received a discount on my service due to the confusion. Thanks so much, Nichole! More

Fool me once I purchased a car from Maita. I first communicated by email. The price seemed great so I went in for a test drive. I asked to drive the car they had d I purchased a car from Maita. I first communicated by email. The price seemed great so I went in for a test drive. I asked to drive the car they had described in the email. It was great. Had all the features I wanted. When I said OK, the price went up 4,000. The salesman explained that the model I drove had all wheel drive and thus was more expensive. I didn't need all wheel drive. I was offered a lower priced model and was assured the only difference was no all wheel drive. After the sale, I discovered there was no luggage compartment cover, no navigation, and no Sirus Satellite radio. Immediately, I was told I should have read the "Maroni" which is the window sticker for each car. Nevermind the assurances, I signed a document that said I shouldn't have believed the sales people. So through my own fault for trusting strangers (and salesmen) I own a car I am sorely unhappy with and more unhappy with a dealership that relies on "you should have read the fine print". I can't fathom this is a successful strategy for future business as I would have gladly bought the more expensive model if they had just been honest. Never again, Maita. More