Maita Toyota of Sacramento

Long long long wait I'd made an appointment for 6pm to come by and see a car. When we arrived, the car was not ready and we never did see the person we'd made the appoint I'd made an appointment for 6pm to come by and see a car. When we arrived, the car was not ready and we never did see the person we'd made the appointment with. We completed the "deal" within 2 hours (by 8pm) but had to wait almost three hours to see the finance guy. Also, in order to make an $8,000 down payment with my card, the bank required that the card be run with the the chip, not swiped. The gentleman behind the desk almost made us drive home to get a check to pay for the down because he "didn't want to pay for us to run the card as credit". This is absolutely ridiculous. We purchase items with the form of payment that works best for us! Not you! Our sales person kept telling us "you're next" while we watched multiple other buyers go into the finance offices. When we complained of the wait we were basically told "tough xxxx" by the same man that didn't want to run our card as credit. When we finally got into the finance room, the representative was very kind and moved quickly, but we still didn't get finished until 11:20pm. Overall this was a very unprofessional experience. We love the vehicle, but don't understand why it has to be so unpleasant to purchase it. I will not be recommending this dealership. More

Timing belt replaced Brian was very helpful and courteous when I brought my 4Runner in for service, left the vehicle and advised him to phone me if the timing belt needed Brian was very helpful and courteous when I brought my 4Runner in for service, left the vehicle and advised him to phone me if the timing belt needed replacement, milage was low but vehicle was quite old (1998), anyway, he phoned and was advised by the service person who worked on my vehicle that a new timing belt was needed. Overall my experience was outstanding, personal were all very friendly and helpful. Of note have been coming here since I purchased the vehicle and plan to return for my next service. Thanks, Gilbert Colomy More

Staff was amazing!! Super easy to work with, staff was amazing, Colette was fantastic. I definitely would recommend to all my family and friends and will return in the fu Super easy to work with, staff was amazing, Colette was fantastic. I definitely would recommend to all my family and friends and will return in the future. More

6 month check up Service was faster then said,estimated time was 1.5 Hrs car was done in 50 minutes. Team was informing about the status of a car. Service was faster then said,estimated time was 1.5 Hrs car was done in 50 minutes. Team was informing about the status of a car. More

Awesome Customer Service We bought the maintenance package. Everything has been done perfectly. We would definitely purchase again. Brian Butcher is excellent, friendly and We bought the maintenance package. Everything has been done perfectly. We would definitely purchase again. Brian Butcher is excellent, friendly and informed. He made everything so easy. More

Customer focused Everyone did a good job making sure I was taken care of. The building was comfortable and customer friendly. I will be coming here to purchase my next Everyone did a good job making sure I was taken care of. The building was comfortable and customer friendly. I will be coming here to purchase my next vehicle, Thank you More

Like visiting friends! The welcome is so friendly that it makes it a pleasure just to catch up with the staff! Service is friendly, prompt and efficient! It's like a visit The welcome is so friendly that it makes it a pleasure just to catch up with the staff! Service is friendly, prompt and efficient! It's like a visit with friends. More

helpful communication courtesy My car was taken in at the appointed time, I was given an overview of the other issues that might become problems, I was given an (accurate) estimate My car was taken in at the appointed time, I was given an overview of the other issues that might become problems, I was given an (accurate) estimate of when the service was to be completed and then was offered coffee. What more could I ask for? Thank you service team. You did indeed offer excellent service. More

Always excellent service My Toyota Prius has been serviced a Maita since we bought it 6 years ago and the service continues to be excellent! Fabulous and knowledge team, dedi My Toyota Prius has been serviced a Maita since we bought it 6 years ago and the service continues to be excellent! Fabulous and knowledge team, dedicated to customer service. More

KOB/KOA I scheduled an appointment for the KOA/KOB update software to be completed. I was in and out of the dealership in record time. I was also having an is I scheduled an appointment for the KOA/KOB update software to be completed. I was in and out of the dealership in record time. I was also having an issue with the trailer hook up. The dash display would show no trailer and there was a trailer hooked up. There was an update for that as well. Now the truck shows a trailer every time I hook up the trailer. The service was great and I would recommend this dealership to all my friends and family. More