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Major World Chrysler Dodge Jeep RAM - Service Center

Long Island City, NY

1.4
8 Lifetime Reviews Review Dealership

8 Reviews of Major World Chrysler Dodge Jeep RAM - Service Center

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August 15, 2019

"A review that is long over due for terrible service"

- FOXINNJ

Every time I take my car in for service, I am always reminded of why I have to go to a Jeep service center that is further from my home than Major World. I dealt with a service “manager” named John. Because of him I refuse to return to Major World. He was unprofessional, displayed zero customer service, and apparently runs a disorganized office. This service center did nothing to resolved my car issues and actually allowed me to go home with my car With the same issues that I came in for. They stated they took a look at it but did not resolve or find the issues that clearly were there. I had to go to my current service center to find out that Major World did not address my issues line they said they did. I use this car to drive my children and to allow me to leave this service center with these issues still in place, is dangerous in my eyes. I called corporate because of the service or lack there of, from them.

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Recommend Dealer
No
Employees Worked With
John
May 12, 2018

"awsome service"

- gio

service was great professional. they really take care of you. if you have a service issue head that way. my car needed car service bad.

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Recommend Dealer
Yes
Employees Worked With
aghi saridis
May 11, 2018

"They do what needs to be done"

- Javier

I own a 2016 Dodge Charger purchased at Major Chrysler/Dodge. Took it for oil change and inspection and had no problems with the service Dept. I went in and spoke to Agi, and he had one of his employees take care of me and my car and had zero issues. I have bought several New cars thru Major and have traded them back for upgrades and have never been treated unfairly.

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Recommend Dealer
Yes
Employees Worked With
Agi
December 19, 2017

"Lied about included service"

- Stueb

We leased a 2016 Jeep Compass. we were supposed to receive free oil changes and tire rotation for the duration of our lease at ANY authorized Jeep dealer. We have moved to out of state and to this day haven’t resolved this issue with this dealership. Currently still having to pay for service even though the dealership states it’s been resolved. But Beware !!!

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Recommend Dealer
No
Employees Worked With
Management
September 21, 2017

"Mistake "

- Speed3

A lot of illegal activities occur at this service department. The manager does not care about customers or employees. He curses at his employees in front of children. He screamed at me for asking him a question while he was on the phone with his girlfriend. This place is a mess under his management. A shame they would hire someone like that.

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Recommend Dealer
No
Employees Worked With
Kelvin
July 25, 2017

"Ridiculous"

- Princess

First and for most...the only way you get good service here is if u don't have a warranty...once u have a warranty ..u come in with a problem and nothing is ever fixed properly..mangement or who ever that guy is in the office the oldest one there has a bad attitude...you make an appointment ???might as well just walk in...plan to spend more than 6 hours and better...I'm going to trade in my 🚗 just so I don't have to come back here..

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Recommend Dealer
No
Employees Worked With
Chrysler
April 14, 2017

"Thifes "

- Simon

It happens towice with me they give a price until they get your car then they tribalt ... and the customer service is too bad they have no respect for the customer even the guy that he took the car from me he is on the phone with his girlfriend all the time with very bad adaute I will never go there any more

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Recommend Dealer
No
Employees Worked With
I don't no his name Must of them
January 19, 2017

"Amazing experience! Very professional..."

- FredAco

Salesman Gary Aziev and JEFF were both really amazing. They really did help ease the process of leasing a car. They both did an incredible job to make my first time experience of leasing a car a great one.

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Recommend Dealer
Yes
Employees Worked With
Gary and Jeff
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