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Mall of Georgia Ford
Buford, GA
3,450 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 3,450 reviews
Verified Customer
June 30, 2023
I went to dealership to have a recall repaired and have them look at my transmission. I was told it would be at least 2-3 wks before they could get my car in. I bought it brand new in November and only has them look at my transmission. I was told it would be at least 2-3 wks before they could get my car in. I bought it brand new in November and only has 9946 miles on it. Was told I would get a call to schedule when service had a chance to “fit” me in. As of today I have not received any calls. I did call today at 3:15 with no response . More
by ctrowbridge
Employees Worked With
I don’t know
June 30, 2023
The process to purchase the Bronco for my daughter took longer than I expected. The Financing in my opinion pulled one over on me at a 6.9 interest rate. I was not told the rate until after signing. longer than I expected. The Financing in my opinion pulled one over on me at a 6.9 interest rate. I was not told the rate until after signing. More
by Keith Veql
Employees Worked With
June 29, 2023
They do the service pretty good, and they educate the customer the problem. The only thing is that they do not let you know or update the customer after the work is done. I had to call several times to c customer the problem. The only thing is that they do not let you know or update the customer after the work is done. I had to call several times to check regarding the status. More
by pprasad65
Employees Worked With
Scott
June 28, 2023
Lack of communication between service advisor and customer. Not returning calls. The recommended repair did not fix or address the issue reported. Costly repair without any indication it was needed. customer. Not returning calls. The recommended repair did not fix or address the issue reported. Costly repair without any indication it was needed. More
by jps.systems.engineer
Employees Worked With
SA not listed
June 27, 2023
My vehicle was previously serviced at a competing Ford dealership where there was ALWAYS a problem of some kind. Mall of Georgia Ford changed my opinion of dealership service, and my service representativ dealership where there was ALWAYS a problem of some kind. Mall of Georgia Ford changed my opinion of dealership service, and my service representative, Chris, was awesome in communication and flexibility for my needs. More
by J
Employees Worked With
Christian
