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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
2,930 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 2,930 reviews

February 23, 2024

Great service. The staff was very cordial and helpful. Brian James was my service advisor and he was very helpful and knowledgeable More

by psassy1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian James
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Feb 23, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are so happy to hear that Brian and our team provided you with helpful service. Thank you for your kind words and patronage. Please visit us again for all of your vehicle needs.

Helpful
February 23, 2024

Helpful, efficient and fast. He made me feel comfortable with the process Delivered ahead of time More

by JAJORDAN0
Recommend Dealer
Yes
Employees Worked With
Ernie G
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Helpful
February 22, 2024

I've done explained it all in the last review you guys sent me about my latest trip there. More

by TWHITE234
Recommend Dealer
No
Employees Worked With
I explained it all in the last review. It wasn't who did the work at all. It was the service advisor. Her name is listed in my previous review.
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Feb 26, 2024 -

Mall of Georgia Ford responded

Hi there, thank you for sharing your feedback with us. We apologize for the experience you had during your recent visit. At your earliest convenience, please contact Drago Teodor at dteodor@mogf.com.

Helpful
February 22, 2024

Very poor service on two different issues in the past 2 months. Paid for new drivers seat heater and have taken it back twice (they kept my car for two days both times, and it still doesn't work. Please More

by Redbeltman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Mall of Georgia Ford responded

Hi Kim, we're sorry to hear about your recent experience. We strive to provide top-notch service and it's disappointing to hear that we fell short. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

Helpful
February 21, 2024

Great service from the service writer to the technician. Donnie made sure truck was serviced properly. Thanks More

by ELITEAUTODIESEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Jones
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Feb 21, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are so happy to hear that Donnie provided you with great service. Thank you so much for your kind words and patronage. Please visit us again for all of your vehicle needs.

Helpful
February 20, 2024

Great service in and out. ..clean environment...can't complain.....great you as you pull up...as i said ..great service.. More

by marksho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Tackabury
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Feb 20, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are so glad to hear our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

Helpful
February 18, 2024

I have been waiting for the service department to call me regarding a part they ordered for over a month. And they won't return my calls. More

by Dschmid1970
Recommend Dealer
No
Employees Worked With
Dk
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Feb 21, 2024 -

Mall of Georgia Ford responded

Hi there, we're sorry to hear about your experience with our service department. We apologize for the delay in getting back to you and understand your frustration. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help. Thank you for bringing this to our attention.

Helpful
February 18, 2024

Did not check what I wanted checked. Told me I needed front-end alignment wearing tires on inside. I just bought tires day before. Then DID NOT LOOK. Will not be using them again. More

by DEBRAROUDEBUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember name
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Feb 21, 2024 -

Mall of Georgia Ford responded

Hi Debra, thank you for sharing your feedback with us. We apologize for the negative experience you had. We strive to provide top-notch service and will address your concerns with our team. We appreciate your input and hope to regain your trust in the future.

Helpful
February 18, 2024

They seem to be giving me the best pricing that they can, considering all of the issues that I'm dealing with with my 2020 F150 platinum. More

by DY
Recommend Dealer
Yes
Employees Worked With
Cason
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Helpful 1
February 18, 2024

It's truly my dealership , love everything about it . Not to mention the care they take on my truck . Absolutely amazing place . More

by MARCBORNHORN
Recommend Dealer
Yes
Employees Worked With
Alan
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Helpful
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