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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,480 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,480 reviews

January 17, 2022

Tony for President. Always looking out for me on all my fords from bumper to bumper. More

by Bulldogcarts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
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Jan 17, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

January 17, 2022

I stopped to see if they could check a noise my car was making. The service advisor said no and that I could leave the vehicle overnight and they might get to it the next day. I asked if they had a rental More

by Time2kiln
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service
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Jan 17, 2022 -

Mall of Georgia Ford responded

Hi Time2kiln, We're so sorry to learn about your experience. We only have a certain number of loaner vehicles available and securing one can be difficult at times, but we never condone that type of communication with our Ford Family members. We'd like the opportunity to discuss things with you, see what we can do to find a remedy, and earn back your business. Please reach out to Lindsey at LFrazier@MOGF.com. Thank you and have a great afternoon.

January 16, 2022

They did a great job on the truck. And reached out to let me know how things where going. More

by Maria Parra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name. He was in the service department.
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Jan 17, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

January 15, 2022

Great dealership and great service! They are very polite, professional and knowledgeable! Thank you for providing great service! More

by JBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Brislin
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Jan 17, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

January 14, 2022

Mall Of Georgia Ford service and parts do not care about there customers. I was sold a defective part (which has been warranties or refused pick up 5 times) and refuses to return my money. I’ve since had to More

by Alex Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2022 -

Mall of Georgia Ford responded

Hi Alex Wilson, We're so sorry to hear about the difficulties that you experienced. We also received your facebook review but never got your information to be able to reach out. We take great pride in our Ford Family, and our customer care, though we are always looking for areas that need improving. We would like the opportunity to learn more about what went on and see if there's anything that we can do to remedy the situation, and earn back your business. Please reach out to Lindsey at LFrazier@MOGF.com, this is a fully functioning email for Lindsey, and yet should you have difficulties you may reach out to Alan at AGreene@MOGF.com. Have a great day!

Jan 21, 2022 -

Alex Wilson responded

I’ve left multiple message with no response…….

January 13, 2022

Very professional and helpful.Took a little longer than Very professional and helpful. Took a little longer than expected but quality was good. So far seems very honest and dependable. Will bring my truck More

by John.gulisano20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Jan 13, 2022 -

John.gulisano20 responded

Thank you

Jan 13, 2022 -

Mall of Georgia Ford responded

Thank you for your positive review, John!

January 13, 2022

Had a great experience. Service manager was very helpful. I would use them again. Very happy More

by wrg404
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager - very good
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Jan 14, 2022 -

Mall of Georgia Ford responded

Thank you for your positive review!

January 13, 2022

Timely, courteous, and well executed service. Thanks to Matt, the service technicians, and the MoG team! More

by denniswalczak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt knuckles
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Jan 13, 2022 -

denniswalczak responded

Timely, courteous, and well executed service. Thanks to Matt, the service technicians, and the MoG team!

Jan 14, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

January 12, 2022

Very knowledgeable and friendly staff. Quick and easy service. Service department was fast and friendly. More

by KELLEYMORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Something?
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Jan 12, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

January 11, 2022

Great service team. Easy to get in and I didnt feel like I was getting swindled. The price was right and reasonable. More

by bd8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jan 12, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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