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Mall of Georgia Ford
Buford, GA
3,476 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 3,476 reviews
December 13, 2023
The service department have always been very helpful in providing the necessary information on the service that was needed on my vehicle, they always make it personal, I am well please with the service. providing the necessary information on the service that was needed on my vehicle, they always make it personal, I am well please with the service. More
by cwbriggs
Verified CustomerEmployees Worked With
December 13, 2023
Alan Greene always makes it a pleasure to do business with MOG Ford! He makes it a great experience from start to finish. Helpful, courteous and friendly. with MOG Ford! He makes it a great experience from start to finish. Helpful, courteous and friendly. More
by Angie N
Employees Worked With
Alan Greene, Donnie Jones, Lisa Jones
December 08, 2023
Poor customer service, No follow up,No communication. First Stephanie was never available . She never returned a call until this past Monday November 27th. The truck was dropped off Friday November 17. First Stephanie was never available . She never returned a call until this past Monday November 27th. The truck was dropped off Friday November 17. Both myself and my husband was calling and o the run arounds . I also left a message on the service managers voicemail on Monday, November 27 and to this day I have not received a returned call. Finally after driving up to the dealership Friday November 24th to get a status since service rep Stephanie did not communicate. We learned that the truck was waiting on the transmission department to check the trunk out. We returned Saturday , November 25 th to get a loaner truck. ...a truck we had to pay daily on when our truck was sitting for 9 days with no status. Well today December 1st we finally received our trunk back. There are some things your team need to work on . Communication and customer service is number 1. These are the important qualities that make up a service team. Do better This was the worst 15 days of our lives. More
by ALBERTJBOOKER
Employees Worked With
Stephanie
December 07, 2023
Vehicle repairs done in a timely manner repairs explained costermer service area clean and customer service knowable and polite costermer service area clean and customer service knowable and polite More
by RAYDOWIS
Employees Worked With
