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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,454 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,455 reviews

September 13, 2023

Service advisor not too informed about service specs. Recommended service that wasn't necessary. Tried to upsell everything. Took forever to get my car back while waiting. Probably never going back. More

by kkrehmeyer
Recommend Dealer
No
Employees Worked With
Service dept
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Sep 18, 2023 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We apologize for any inconvenience caused during your visit. We appreciate your input and will strive to improve our service. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

September 13, 2023

Always works me in and has expedient and courteous service. Only place I have service done on my vehicles that was purchased at this location More

by dhalbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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September 13, 2023

I could not have asked for better service! The waiting room was comfortable, clean and attractive. Allen went out of his way to help me when I had to have my engine replaced. He and everyone e More

by jackie1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Mall of Georgia Ford responded

Hi Jackie, thank you so much for your kind words! We're thrilled to hear that you had a great experience and that our team provided excellent service. We appreciate your support and look forward to serving you again in the future!

September 12, 2023

This place had a great selection of cars. Our sales guy Marq was great! So helpful and patient. More

by Nallely C.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marq Force
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Sep 18, 2023 -

Mall of Georgia Ford responded

Hi Nallely, thank you for your kind words! We're thrilled to hear that you had a great experience at our dealership. We'll make sure to pass along your compliments to Marq. If you ever need anything else, feel free to reach out. Take care!

September 12, 2023

My first time buying a new vehicle on line and I am out of state. Everything went perfectly. Highly recommend More

by Pool boy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janice
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Sep 18, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience with our service department and sales team! We're delighted to be your go-to location as a fleet manager. If there's anything else we can assist you with, please don't hesitate to reach out.

September 12, 2023

Great team in the service department and sales. As a fleet manager this is my go to location and I always get what I need done without any in house issues. More

by WFILINUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan greene
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Sep 18, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience with our service department and sales team! We're delighted to be your go-to location as a fleet manager. If there's anything else we can assist you with, please don't hesitate to reach out.

September 12, 2023

My entire experience was excellent. I was treated great by everyone I came in contact with. The last two visits with mall Of Georgia are extremely better than previous experiences. Kee More

by John Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service a
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Sep 18, 2023 -

Mall of Georgia Ford responded

Hi John! Thank you so much for your kind words and for sharing your positive experience. We're thrilled to hear that your recent visits to Mall of Georgia have been excellent and that you noticed an improvement. We appreciate your support and look forward to serving you again soon. Keep enjoying your visits!

September 12, 2023

My service advisor Nate was great to deal with went above and beyond to make sure my customer experience was excellent. He kept me informed and updated of repairs needed, called me after hours to help come u More

by MOSTEEN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate service advisor
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Sep 18, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience with us. We're glad to hear that Nate provided you with excellent customer service and kept you informed throughout the repairs. We appreciate your feedback and hope to serve you again in the future.

September 11, 2023

Great price, trade, and easy no haggle pricing. They got us very good rates as well. More

by JIPAINTING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe and Josh Divona
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Sep 12, 2023 -

Mall of Georgia Ford responded

We're thrilled to hear that you had a positive experience with our pricing and trade-in process. We're always here to help you find the best rates. Let us know if there's anything else we can assist you with.

September 10, 2023

I am expecting a replacement part. It’s been almost two months and no one has called me to let me know why it is taking so long. I have called twice and they keep telling someone is go More

by zmhorton
Recommend Dealer
No
Employees Worked With
I do not have a name
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Sep 19, 2023 -

Mall of Georgia Ford responded

Hi Zara, I apologize for the delay in receiving your replacement part. This is not the level of service we strive for. I'll personally look into the matter and ensure someone contacts you promptly to provide an update. Thank you for bringing this to our attention. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

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