Mall of Georgia Ford - Service Center

Dealership strives to earn trust and make lasting relationship! Brian James had me in an out very quick! relationship! Brian James had me in an out very quick! More

Aliana was informative , knowledgeable and cordial. She answered all of my questions to my satisfaction. She answered all of my questions to my satisfaction. More

Not enough communication considering you have a persons car. Slow service and lack of knowledge with the employees I dealt with. car. Slow service and lack of knowledge with the employees I dealt with. More

Aliana was terrible to work with. Bad communication and was never told when she had a day off so would go that time not knowing anything about my vehicle status and had no idea she wa Bad communication and was never told when she had a day off so would go that time not knowing anything about my vehicle status and had no idea she wasn’t even in that day. Her attitude was so terrible as well. I sincerely hope to never have to deal with her ever again. I felt like a burden every time I asked a simple question about my own vehicle. More

I have been bringing my vehicles to Mall of GA Ford for 15 years, and have been happy until now. I brought my van in at the end of October 2024. The heat and ac went out. I was charged over $4,700 to fix 15 years, and have been happy until now. I brought my van in at the end of October 2024. The heat and ac went out. I was charged over $4,700 to fix, but only the heater was fixed. At the end of March 2025, I was charged $8,000 to replace radiator and fix AC. The AC was still not fixed. Near the end of April I brought the van back to have the AC fixed AGAIN. Melvin Knight gave me a price of $3,800 for this next FIX. HE SAID HE WOULD TAKE OFF $500 AND THAT IT WOULD BE DONE THAT DAY. IT WAS A WEEK AND A HALF LATER BEFORE IT WAS DONE. WHEN I WENT TO PAY ONLY $100 WAS TAKEN OFF. AND AFTER ALL THAT MONEY SPENT , NO AC. I BROUGHT THE VAN BACK NOT ONCE, BUT TWICE AFTER THAT TO BE FIXED. I WENT WITH MELVIN KNIGHT TO THE MANAGER ABOUT THE $500 NOT TAKEN OFF. THE MAMAGER LOOKED AT INVOICE AND SAID $300 HAD BEEN TAKEN OFF. I SAID THAT WAS FROM FORD PASS. (THEY DO NOT DIFFERENTIATE SERVICE DISCOUNTS FROM FORD PASS DISCOUNTS ON PURPOSE, SO THEY CAN BE DECEITFUL). THE MANAGER ACTED LIKE THE MATTER HAD BEEN SETTLED, AS IF HE WAS TALKING TO A COMPLETE IDIOT. The last time I brought it back, Melvin said he would quote me for replacing something under the dash. I had already spent THOUSANDS to replace parts that apparently didn’t need replacing. I will NEVER, NEVER come back here again. More

Was in & out with chosen vehicle online Very friendly and understandable He pulled up your crap before I even showed up and showed it to me before hand understandable He pulled up your crap before I even showed up and showed it to me before hand More

They were great and provided the service I was needing. It was a pleasure working with Mike Bellflower It was a pleasure working with Mike Bellflower More

Customer service was good and I appreciated the follow up after the purchase of our Maverick after the purchase of our Maverick More

Picked up the truck, fixed all the problems, sorted it out with warranty. Very happy with work out with warranty. Very happy with work More

Back brakes squel when backing up. I sent a video of them squel ing and also the service advisory that says ford knows about it. I did not receive a response other than it doesn't do i I sent a video of them squel ing and also the service advisory that says ford knows about it. I did not receive a response other than it doesn't do it for them! More