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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,190 Reviews
Call Service Center (678) 515-9339

2,190 Reviews of Mall of Georgia Ford - Service Center

Sort by
June 10, 2025

Prompt, careful and honest service. Service advisors, technicians and cashiers are all concerned with customer satisfaction. In addition, they found my lost sun eye glasses and stored More

by Alicialsuarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts, cashiers
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June 08, 2025

Melvin was very courteous, professional and knowledgeable. Even tried to help me work around my schedule and offered shuttle service to accommodate me. More

by labiedm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
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Jun 10, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! We're glad Melvin was courteous, professional, and accommodating. We appreciate your feedback and look forward to assisting you again!

June 06, 2025

Some of their techs have been working there for several years. Some of the write up people can use some customer service training More

by arnold_tns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donny
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Jun 09, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback. We’re glad to hear that some of our technicians have provided you with great service over the years. We also appreciate your input regarding the customer service experience, and we’ll definitely take this into consideration to ensure all of our team members are delivering the best service possible. Your feedback is important to us, and we’re always looking for ways to improve.

June 03, 2025

Service good Different employee every time I go there guess cannot keep help there shame probably not treated well Some of the best write up people are long gone some of the new ones ????? More

by arnold_tns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only deal with write up people
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Jun 09, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your thoughts. We appreciate your continued trust in our service, and we understand how important consistency and familiar faces are when you visit. If you ever have any specific concerns or suggestions, please don’t hesitate to reach out to us directly. Your input helps us continually improve!

May 31, 2025

No follow up from two different people within the service department. I could not recommend this dealer for service to anyone. More

by wheine13
Recommend Dealer
No
Employees Worked With
Mark- service
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May 30, 2025

Very honest dealership, went in for break job , 3 different times and dealership keep saying breaks are fine ,No need to spending unnecessary money on a break job you don’t need !!! More

by Dsciavicco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Service Advisor
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May 30, 2025

My experience was great! Although I live 50 miles away I keep returning to this place for service. More

by Medhcj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
Report | Print
Jun 06, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! We're honored that you choose to travel the distance for your service visits—it truly means a lot to us. Providing a consistently great experience is what we strive for, and we're glad it's worth the trip for you. We look forward to welcoming you back again!

May 29, 2025

You had my truck for two days and didn't even look at it. My time is more important than that. More

by vann_d
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know the service person name
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Jun 05, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us. Timely and transparent service is something we strive for, and we’d like the chance to better understand what happened in your case. Please reach out to Scott Tackabury at Stackabury@vtaig.com. He’s available to discuss your concerns directly and work toward a more satisfactory resolution.

May 29, 2025

Great to work with and really like the valet service Great price on 'the works' service. Will always get ours service there More

by GTG22
Recommend Dealer
Yes
Employees Worked With
I'd k
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May 30, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're glad to hear you enjoyed working with us and that the valet service made things more convenient for you. It’s great to know you found our pricing competitive as well. We appreciate your loyalty and look forward to taking care of your service needs for years to come!

May 28, 2025

The dealership itself is exceptional but the service department needs a bit of improvement. They tend to overlook service requests made by the customer. More

by latesha_c123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Mall of Georgia Ford responded

Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with the dealership overall. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can better understand the situation and ensure your concerns are properly reviewed.

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