Mall of Georgia Ford - Service Center

Mall of Georgia Ford responded

We're delighted to hear about your positive service experience! It sounds like our team went the extra mile to ensure everything went smoothly. We appreciate you mentioning that everyone was helpful, friendly, and kept you informed. Creating a positive and transparent experience is important to us. The pickup and delivery service is a great option for many customers, and we're thrilled it was such a lifesaver for you! We understand how valuable your time is, and this service can help alleviate some of the stress of car maintenance. We're happy to hear you plan to use it again in the future. Thank you for choosing Mall of Georgia Ford! We look forward to seeing you again for your next service appointment.

Mall of Georgia Ford responded

That's terrific to hear! We appreciate you mentioning that the waiting area was clean and comfortable - it's the little things that can make a big difference. Thanks again for choosing Mall of Georgia Ford, and happy driving!

Mall of Georgia Ford responded

We're so happy to hear you had a fantastic experience! It sounds like our staff went above and beyond to assist you. We'll be sure to pass your kind words on to them. Thank you for the shoutout!

Mall of Georgia Ford responded

Wow, that's fantastic to hear! We set a high bar for customer service, and it sounds like your service advisor exceeded it. We appreciate them going the extra mile to help you out.

Mall of Georgia Ford responded

Wow, 15 years and 8 cars – that's incredible loyalty, and we truly appreciate your business! It sounds like we've consistently provided you with great service and made you feel valued, which is exactly what we aim for. Thank you for trusting us with your car buying and service needs for so long. We look forward to seeing you again for your next vehicle or service appointment!

Mall of Georgia Ford responded

We're glad to hear your car's problem was fixed by Alan! Thank you for the kind words about his professionalism. At Mall of Georgia Ford, we take pride in having a skilled team that can diagnose and repair any issue. We'll be sure to pass on your appreciation to Alan. We look forward to seeing you again!

Mall of Georgia Ford responded

Thank you for taking the time to leave us a review! We're thrilled to hear that our service representatives made such a positive impact on your experience. They truly are a valuable asset to our team, and we appreciate you acknowledging their communication and customer focus. We understand your point regarding the cost of repairs. While we strive to be competitive, genuine parts and expert labor can add up. However, we're always happy to discuss options and prioritize what needs immediate attention to keep your car safe and reliable. Thank you again for your feedback. We look forward to seeing you again soon!

Mall of Georgia Ford responded

Congratulations on your new truck! We're thrilled to hear you love it and that you appreciate our honest and straightforward approach to car buying. At Mall of Georgia Ford, we believe in building trust with our customers by providing transparent communication and a hassle-free experience. We're happy to hear we achieved that for you! We hope you enjoy your new truck for many miles to come. Please don't hesitate to reach out to our service department for any maintenance needs or if you have any questions about your new vehicle.

Mall of Georgia Ford responded

We are sincerely sorry to hear that your experience with our service department led you to lose trust in both our service and Ford products. We understand that a negative interaction with a service manager can significantly impact your perception. To understand what went wrong and explore how we can regain your trust, we'd like to connect you with Sterling Oliver, our Fixed Ops Director. Sterling can be reached directly at Soliver@mogf.com. We take all customer service concerns seriously, and Sterling will work diligently to investigate your situation and ensure a positive resolution. We value your business and hope to have the opportunity to show you the exceptional service we strive to provide at all times.

Mall of Georgia Ford responded

Thank you for the fantastic review! We appreciate you highlighting the promptness and courtesy of our staff. We also take pride in offering honest recommendations and avoiding unnecessary upsells. Creating a trustworthy environment is important to us, so knowing you felt comfortable and respected throughout your visit is very rewarding. Thanks again for choosing us!