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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,160 Reviews
Call Service Center (678) 515-9339

2,160 Reviews of Mall of Georgia Ford - Service Center

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May 01, 2025

Every time I come there you tell me there is something 'wrong' with my car. Every February I need a new spark plug, literally been getting new spark plugs every year only to find out they only need to be More

by francesca_synan
Recommend Dealer
No
Employees Worked With
Cason but he is not the reason why I am upset
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May 01, 2025

They did not diagnose my car correctly, I still have the same issue, and they want me to pay for a compressor that should be under warranty because they messed up! I'm actually preparing to report to BBB More

by ericatenika
Recommend Dealer
No
Employees Worked With
Mateo, the service Manager and the Billy the general manager
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April 30, 2025

Casin was very professional and kept me informed of the progress throughout the repair. Great work Mall of Georgia Ford! More

by theparable
Recommend Dealer
Yes
Employees Worked With
Casin
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May 01, 2025 -

Mall of Georgia Ford responded

Thank you for the great feedback! We’re so glad to hear that Casin kept you well-informed and provided a professional experience throughout your repair. It’s always rewarding to know our team is delivering the level of service we strive for. We’ll be sure to share your kind words with Casin and the rest of the Mall of Georgia Ford team!

April 30, 2025

Quick and friendly service. Had my truck ready to go in a very reasonable amount of time. More

by 43.STILLER-DASHES
Recommend Dealer
Yes
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May 01, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We’re glad to hear that our team delivered quick and friendly service and had your truck ready in a timely manner. It’s always our goal to make the process as smooth and efficient as possible. We appreciate your feedback and hope to see you again in the future!

April 29, 2025

Good service Keep me posted on progress and let me know what needs to be done soon More

by gda
Recommend Dealer
Yes
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Apr 30, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear you were pleased with the service. Rest assured, we'll continue to keep you updated on any progress and let you know about any upcoming maintenance needs for your vehicle. If you have any questions in the meantime, feel free to reach out!

April 29, 2025

Good service Keep me posted on progress and let me know what needs to be done soon More

by gda
Recommend Dealer
Yes
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Apr 30, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We’re glad to hear that you were satisfied with the service and that our team kept you informed throughout the process. We’ll be sure to continue keeping you updated on any necessary maintenance or future needs for your vehicle. If you ever have any questions or need assistance, don’t hesitate to reach out!

April 28, 2025

Was not greeted when I came in by anyone when I approach Mateo, it was not very welcoming. In fact during our conversation, he said he was busy doing something else at the moment when I picked up my vehicle More

by tabdul
Recommend Dealer
No
Employees Worked With
Mateo
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Apr 29, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We appreciate you bringing this to our attention, as we always strive to offer the best customer service experience. We understand how frustrating this must have been and would love the opportunity to address your concerns directly. Please feel free to reach out to Scott Tackabury at Stackabury@vtaig.com so we can resolve this matter for you and ensure a better experience in the future.

April 28, 2025

Consistent & efficient. Outstanding routine and specialized service. Good price & great work. Thank you MoGF! More

by kschmidt8
Recommend Dealer
Yes
Employees Worked With
Cason
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Apr 29, 2025 -

Mall of Georgia Ford responded

We really appreciate you taking the time to share your experience! It’s wonderful to hear that you’ve found our service to be both consistent and efficient, and that our team at Mall of Georgia Ford has delivered outstanding results—whether it’s routine maintenance or more specialized care. Knowing that you’re satisfied with both the quality of work and the pricing means a great deal to us. Thank you again for your support!

April 25, 2025

I had a great experience at this dealership. Everyone was kind and super helpful while I needed maintenance done on my car urgently. I will be back in the future. Thank you! More

by Lexie Shuler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Marvin. He was incredibly kind and knowledgeable. 5 stars
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Apr 28, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! We're so happy to hear that your experience with us was positive, especially when you needed urgent maintenance on your car. Our team works hard to ensure our customers are taken care of, and it's great to know you felt supported throughout the process. We look forward to welcoming you back in the future!

April 25, 2025

The team got me squared away on a late evening oil change. Really happy the team was able to complete the job and not have me come back. More

by Mohmalla
Recommend Dealer
Yes
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Apr 28, 2025 -

Mall of Georgia Ford responded

Thanks for taking the time to share your experience! We’re glad our team could take care of your oil change later in the day and get everything handled in one visit—that kind of flexibility can make a big difference. It’s great to know you left happy and that we could help make things more convenient for you. We appreciate your business and look forward to seeing you next time!

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