Mall of Georgia Ford - Service Center

Horrible experience with this dealership and only had to have recalls and warranty work done and they couldn’t get that right had to contact Ford company costumer service for help have recalls and warranty work done and they couldn’t get that right had to contact Ford company costumer service for help More

I always get my service here. I trust the advisors and mechanics completely. They have always served me well and never try to oversell me. I trust the advisors and mechanics completely. They have always served me well and never try to oversell me. More

I left my truck F150 at the Mall of Georgia Ford for an engine oil and filter change. They offered to change the spark plugs because it was time and I accepted it. Then, they returned the car with the en engine oil and filter change. They offered to change the spark plugs because it was time and I accepted it. Then, they returned the car with the engine light on, and old oil spilled on the tray when changing the filter, and never cleaned it. I returned the car, and three hours later I had to call several people at the service station to find out what was happening with my truck. Finally, the guy said the truck had to stay overnight for review. I had to rent a car to perform my duties. The next day at 11 am without receiving any text or call informing me about my truck, I went to the dealer. When the guy saw me decided to take the car for testing. After one hour of waiting, the truck was finally returned to me and this insolent, IDIOT offered me a $20 discount for my next service IN RETURN FOR RENTING A CAR AND THE INCONVENIENCE. CAN YOU BELIEVE IT? When I reviewed my truck at home, I noticed the oil spilled on the tray and one missing screw on the engine cover. I used to be a fan of Mall of Georgia Ford, but obviously, it has changed for the worse, and never will use it again. More

Sterling has never contacted me back about the repaint for my truck. As well as the horrible experience of getting the recalls done. Someone should contact him about his operations. for my truck. As well as the horrible experience of getting the recalls done. Someone should contact him about his operations. More

Waiting 3/4 weeks for diagnostic plus 3/4 weeks to fix my ford maverick 2022 with to many problems and no loan a car not rent car everything on my risk ford maverick 2022 with to many problems and no loan a car not rent car everything on my risk More

I left my truck F150 at the Mall of Georgia Ford for an engine oil and filter change. They spilled a lot of old oil on the tray when changing the filter and never cleaned it. Very unprofessional work. The engine oil and filter change. They spilled a lot of old oil on the tray when changing the filter and never cleaned it. Very unprofessional work. They offered to change the spark plugs, and I accepted it. Then, they returned the car with the engine light on. I returned the car, and three hours later I had to call several people at the service station to find out what was happening with my truck. Finally, the guy said the truck had to stay overnight for review. I had to rent a car to perform my duties. The next day at 11 am without receiving any text or call informing me about my truck, I went to the dealer. When the guy saw me decided to take the car for testing. After one hour of waiting, the truck was finally returned to me and this insolent, IDIOT offered me a $20 discount for my next service IN RETURN FOR RENTING A CAR AND THE INCONVENIENCE. CAN YOU BELIEVE IT? When I reviewed my truck at home, I noticed the oil spilled on the tray and one missing screw on the engine cover. I used to be a fan of Mall of Georgia Ford, but obviously, it has changed for the worse and never will use it again. I have to say without any doubt it was a very unprofessional job. More

I could only give a 5, but honestly how I really feel, a 10+ for MANY reasons. Everytime it needs servicing they are spot on, from the service advisor Stephanie who made sure this last service was completed 10+ for MANY reasons. Everytime it needs servicing they are spot on, from the service advisor Stephanie who made sure this last service was completed in just a couple of days (picked me up with an Uber when the work was finished), to Marilyn in customer service following up afterward making sure everything was good. A previous time, overhauling a transmission, not including the multiple testing, replacing two cameras front and rear, all in just two weeks, is absolutely AMAZING! Very happy with the work and service that they provided. As for that 10R80, it drives and switches so smooth after the rebuild (the wife is so happy to be able to drive again). Their complete service team (customer service, service advisor, check-out, parts dept. and service techs) are so GREAT that although I drive the Lincoln brand, I prefer being serviced with Mall of Georgia Ford rather than my previous Lincoln dealer. As you can tell from this review I highly recommend them. More

I bring my cars to Mall of Georgia Ford for every single service because I trust them and I think technicians are well trained service because I trust them and I think technicians are well trained More

Courteous and professional service. Took time to explain contract and what extra services were performed. Took time to explain contract and what extra services were performed. More

Purchased a new $60,000 bronco from this dealership 2 years ago. Came in for several warranty repairs and was told by the service manager that they don’t do loaners. When I asked politely one more time, years ago. Came in for several warranty repairs and was told by the service manager that they don’t do loaners. When I asked politely one more time, he responded with an attitude “We don’t do loaners, we don’t do loaners.” I see several review at the dealership with people saying they got a loaner. If I was told, we can’t do a loaner for an x repair, I would have understood. So I was out of a vehicle for a weekend with no replacement for a warranty repair for a new vehicle purchased from this dealership. More