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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,234 Reviews

2,234 Reviews of Mall of Georgia Ford - Service Center

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July 23, 2025

Brian in. Service is alsome and my family trust him with him word on work that needs to be done More

by BEVERLY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brain
July 21, 2025

The service was good, but it did take a lot longer than what was told to me when I arrived. More

by Jstrange247
Recommend Dealer
Yes
Jul 22, 2025 -

Mall of Georgia Ford responded

Thank you for your review and for taking the time to share your experience with Mall of Georgia Ford. We appreciate that you found our service to be good and are glad we could help you with your parts needs. We understand your frustration regarding the extended wait time beyond what was initially communicated to you. Your feedback helps us identify areas where we can improve our service estimation and communication with our valued customers. We truly value your business and hope to serve you again in the future.

July 21, 2025

I bought my F250 new in 2016 and Mall of Georgia has taken excellent care of my truck for me. More

by mdb1540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo Henter
Jul 22, 2025 -

Mall of Georgia Ford responded

Thank you for your loyalty over the years! We truly appreciate that you have trusted Mall of Georgia Ford with the care of your F250 since purchasing it new in 2016. It means so much to us that we have been able to provide you with excellent service for your truck throughout this time. Your continued confidence in our team is what drives us to maintain our high standards every day.

July 20, 2025

Diagnostic charge is understandable but you can talk all you want to your advisor but everything is handled by internet responses to make anything happen. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
July 19, 2025

I was not told when I made the appt it would take 24 to 48 hrs to do a diagnostic on a driver's door that would not close properly how do you do a diagnostic on a door this is a new car with less that 10 t More

by DOWISRAYMOND
Recommend Dealer
No
Employees Worked With
Idr
July 19, 2025

Mateo is very professional and I was impressed at how connected he was. There are personal things we have talked about and he remembers. Some of it helps with service needs, most of it helps with trust a More

by MachE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mateo- Ryan
July 18, 2025

Took my car in for cabin air directional valve failure. Even with the large volume of cars the team was working on and the small little obstacles they encountered Marvin and the team got my car back quickl More

by jcarlile04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Perez
July 18, 2025

They did great job , great communication , fast to complete the repair Thank you for your help More

by DCZENTNAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo henao
July 18, 2025

Terrible bad experience so troubling I will never come back after spending so much money through out the years More

by onedbyrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
July 18, 2025

The service was phenomenal especially compared to the Duluth, GA location. They were incredibly cooperative and helpful from start to finish. More

by songkkim50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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