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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,160 Reviews
Call Service Center (678) 515-9339

2,160 Reviews of Mall of Georgia Ford - Service Center

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January 10, 2025

Paid to get my back up camera fixed along with other electrical services and was on a road trip and the backup camera started failing. More

by david@villagespot.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jan 10, 2025 -

Mall of Georgia Ford responded

This is certainly not the experience we want for our customers, and we’d like the opportunity to address this for you. Please contact Scott Tackabury at Stackabury@vtaig.com so we can discuss your concerns and work toward a resolution. Your satisfaction is important to us, and we appreciate the chance to make things right.

January 09, 2025

Very respectful, courteous service staff and wonderful front office staff. My car was complete ahead of time and works great. I'm extremely satisfied! More

by Laceyt66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Stephanie were extremely helpful!
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Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We’re delighted to hear that our service and front office staff provided you with respectful and courteous service. It’s great to know that your car was completed ahead of schedule and is working well. Your satisfaction means a lot to us, and we appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

January 07, 2025

My Service started off Little Rocky, but I must say it ended up well. It started off by me telling the dealership that something was wrong with my vehicle, but of course, when you get there, it doesn’t do More

by Vinnette Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We appreciate your patience as we worked to identify the issue with your vehicle. We're glad that our team was able to recognize the problem and ensure that it was addressed properly. Your feedback is invaluable, and we’re committed to providing the best possible service. If you have any further concerns or need assistance in the future, please don’t hesitate to reach out. We’re here to help!

January 06, 2025

Swift and timely getting my ford f150 fixed and ready to drive again in just a few hours More

by R_MICHAEL_F24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casen
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Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We’re thrilled to hear that your Ford F-150 was fixed and ready to drive in just a few hours. Our team works hard to provide swift and efficient service, and it’s great to know that you had a quick turnaround. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again!

January 03, 2025

customer service could be a lot better. Still waiting on points after months. not good service from the sales manager Bill. More

by bobbysmith0
Recommend Dealer
No
Employees Worked With
Bill - Sales Manager
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Jan 07, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback, and we sincerely apologize for your experience with our customer service. It’s disappointing to hear that you are still waiting for your points and that your interactions with our sales manager, Bill, did not meet your expectations. To address your concerns directly and work towards a resolution, we encourage you to reach out to Dragos Teodor at dteodor@vtaig.com. He is dedicated to ensuring customer satisfaction and would like to discuss your experience further. We appreciate you bringing this to our attention, and we hope to improve your experience moving forward.

January 01, 2025

Great service with expert knowledge of any questions I might have had. Best service department ever. More

by Semaj76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Jan 07, 2025 -

Mall of Georgia Ford responded

Thank you so much for your wonderful review! We are thrilled to hear that you received great service and found our team to have expert knowledge. Providing our customers with clear answers and assistance is a top priority for us, and it’s rewarding to know that we met your expectations. Your kind words about our service department mean a lot, and we truly appreciate your trust in us. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

December 31, 2024

Repair had to be redone. I had to pay for rental.Service person (Jay) was excellent. More

by SKETCH2SKID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay is service
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December 30, 2024

The advisor Brian listening what i am concerned about my car and the job was very good and my car ruing very good. More

by SILNAVE08@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Jan 02, 2025 -

Mall of Georgia Ford responded

Thank you for your review! We’re pleased to hear that Brian took the time to listen to your concerns and that you were satisfied with the work done on your car. It's great to know that your vehicle is running well now! We appreciate your feedback and look forward to assisting you again in the future!

December 30, 2024

Jay was an amazing service coordinator. I’ve been dreading taking my car in but he made it so easy, was honest and ensured to over deliver in every situation. I’ll be back. More

by DanaRayelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay, service manager
Report | Print
Dec 31, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic feedback! We're thrilled to hear that Jay made your experience so positive and stress-free. His dedication to providing honest and exceptional service is truly commendable, and we're glad he was able to exceed your expectations. We appreciate your trust in us and look forward to welcoming you back in the future! If there's anything else we can assist you with, please don't hesitate to reach out. Safe travels until we see you again!

December 30, 2024

I’ve had an excellent experience at mall of Georgia Ford. They really cared about my reason for being there and wanted to help. Everybody was great. More

by sylnterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Dec 31, 2024 -

Mall of Georgia Ford responded

We’re so glad to hear that you had an excellent experience at Mall of Georgia Ford. Our team is dedicated to understanding and supporting our customers' needs, and it’s great to know that we were able to make a positive impact. We appreciate your trust in us and look forward to assisting you again in the future!

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