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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,183 Reviews

2,183 Reviews of Mall of Georgia Ford - Service Center

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May 27, 2021

Excellent service, advice and very professional. Bob was an excellent service adviser working with me on my first service on my new truck. He was also very respectful of my Veteran status. A pleasure coming More

by SCOTTTHOMPSON09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Brousseau
May 28, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 20, 2021

Alan, my service supervisor, went above and beyond to listen to me, keep me informed, and to make sure to provide me with transportation when it took longer for my Edge to be fixed than expected. He resp More

by terrywegner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None listed
May 21, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

May 17, 2021

The team was very professional, informative and, friendly. They answered the questions I had and suggested the type of service I will be needing and when I would need it. More

by Foster5820
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Did not work with any of the above
May 18, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

May 16, 2021

Love this dealership. Everybody cares and wants to work with you. I will not take my Ford vehicles anywhere else. They make you feel at home. 5 stars for everyone! More

by Twilson4540
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven with service department. 5 star. , Gene Diehm
May 17, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

May 15, 2021

I thought the staff at this dealership has been thoughtful, courteous, and professional. Everyone that I encountered were always smiling and pleasant, willing to answer any question I had about any More

by RJGSR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony/service dept, Alan/service no
May 17, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

May 14, 2021

Very nice people clean waiting area and very spacious. Very easy to enter and exit. I would definitely recommend this dealership to my friends and family. More

by bcarter0827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Donna
May 17, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

May 12, 2021

Wonderful service here. They are clear and get ya in and out. My SUV always comes back better than before. Highly recommend coming here to handle your service needs More

by Fnjlewis
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Yeraliz Garcia
May 13, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

May 09, 2021

No communication, did not return calls despite me leaving messages. The dealership drove my car 30 miles to diagnose a minor squeak, which they did not hear. More

by MKLAJENKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Left a message for the service director. Never got a call back.
May 10, 2021 -

Mall of Georgia Ford responded

MKLAJENKINS, we appreciate you letting us now about your experience; your feedback is valued. We would like the opportunity to further discuss things with you to and find a solution. Please reach out to our S. Oliver at SOliver@mogf.com at your earliest convenience. Thank you!

May 08, 2021

Exceptional service. Alan and Brian went out of their way to make sure everything was taken care of, including me. It was a pleasure working with them. More

by Nancy_chernik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan and Brian
May 10, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, Nancy!

May 08, 2021

Service department was friendly and courteous, went in for an oil change without an appointment, and they delivered in less time that expected. Great service More

by cvgroupinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

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