Mall of Georgia Ford - Service Center

Very good dealership. Sorry I cannot use it again due to the interference into Georgia voting laws by Ford Motor Company. I did not elect Ford as my representative in the Georgia legislature and will no lon the interference into Georgia voting laws by Ford Motor Company. I did not elect Ford as my representative in the Georgia legislature and will no longer use their product. More

Had a wonderful experience the weight time is longer than I usually will spend on an oil change but the environment was clean and peay I usually will spend on an oil change but the environment was clean and peay More

This dealership has real good customer service and I would recommend any of my friends and family to come here. I am glad to have y’all take care of my car thank so much. would recommend any of my friends and family to come here. I am glad to have y’all take care of my car thank so much. More

Bob was amazing! He stayed in touch about our problem. He was helpful with our rental car. Our car was back in great shape the next day. Highly recommend Bob! was helpful with our rental car. Our car was back in great shape the next day. Highly recommend Bob! More

Great service and Great Service Advisor AKA Steven. The quality of work was superior and they provided service to and from my house. The warranty on the battery could have been a little better but all is quality of work was superior and they provided service to and from my house. The warranty on the battery could have been a little better but all is good. More

Not sure if they did finally get it right. Have to wait and see. As far as losing a star, no one is perfect, but they were close. and see. As far as losing a star, no one is perfect, but they were close. More

Bob is always helpful in getting me in and out when I head to the service dept. The service dept is top notch in customer service. head to the service dept. The service dept is top notch in customer service. More

My service appointment was quick and easy. I was in and out in 45 minutes. I love my 2021 Ford Ranger, I am very happy to have purchased it at Mall of Goergia Ford. out in 45 minutes. I love my 2021 Ford Ranger, I am very happy to have purchased it at Mall of Goergia Ford. More

If your car is new they can help you, if it is an oil change or alignment they are specialists ... but if your Ford is a challenge, 7 years old or more, they will be complicated with bad diagnoses, bad r change or alignment they are specialists ... but if your Ford is a challenge, 7 years old or more, they will be complicated with bad diagnoses, bad repairs, they will not find the root cause of the problem, they will conveniently blame and insult your car (ignoring that they themselves built "that garbage") and they will only care if you pay a fortune, do not receive a guarantee, repeat payments for more bad diagnoses and more bad repairs and of course, close the mouth ... because they are Ford. My specific case: I came for a characteristic sound of a damage in the front end bearings of my 2013 Ford Escape Titanium 2.0L, a noise that seems when turning the steering completely to the left or right at low speeds and after its erroneous and consequent diagnoses wrong repairs, whole days without my vehicle and $ 5,575.36 in payments, the noise remains the same !!! The Ford of Mall of Georgia “Auto Repair” its Certified Technician and its Manager were vastly exceeded in their capabilities due to a minor mechanical problem !!! worst of all, there is no guarantee for their mistakes and bad decisions ... they don't know that word ... on the contrary, they blame the car for being "old and rusty" they demand more money to continue erring in diagnoses !!! or go elsewhere with your problem ... I forgot to report that Mr. Oliver Starling, Director of Service, does not recognize the discount coupons that Ford sends to our doors, for the, 10% on "any service or repair" does not include labor! and adds to the coupon a condition that it does not have, it is only for invoices of $ 1,000 or less, then then to invoices of 5.575.36 it does not apply !!! Incredible!!! That's a biased interpretation to say the least. In any case, I recommend what I will do from today, look for alternatives in less spectacular but more respectful workshops for the client. Very very very Disappointed. More

Tony was honest, transparent and efficient. I told him about possible issues. They were honest and didnt try to get more money out of me. about possible issues. They were honest and didnt try to get more money out of me. More