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This rating includes all service center reviews, with more weight given to recent reviews.
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2,160 Reviews of Mall of Georgia Ford - Service Center
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March 13, 2021
This was great service and we appreciated the hard work ensuring all covered services were complete. The work was completed faster than first quoted and everything was fixed first time ensuring all covered services were complete. The work was completed faster than first quoted and everything was fixed first time More
by DSTORMS2070
Verified CustomerEmployees Worked With
Marilyn Muir
March 13, 2021
Management stepped up to resolve my part on order delay. The delay was beyond their control due to micro-chip delays across the country. Satisfied with response and repair The delay was beyond their control due to micro-chip delays across the country. Satisfied with response and repair More
by richmon53
Employees Worked With
Service Manager - Sterling
March 11, 2021
I love my car, but I wish I went somewhere else to get the service done. I was over charge for labor (over $1000) just to put a small part that cost a little over $23. the service done. I was over charge for labor (over $1000) just to put a small part that cost a little over $23. More
by minajoseph30
Employees Worked With
Yarilis Gonzale
March 10, 2021
Steven W. has the best customer service. He always puts the customer 1st! Thank You Mall of GA ford. It makes a difference knowing that you can trust your service advisor. the customer 1st! Thank You Mall of GA ford. It makes a difference knowing that you can trust your service advisor. More
by Tfox
Employees Worked With
Steven W
March 05, 2021
Had a great experience with this dealer. Purchased are used 2015 Ford F150, one week later realized the oversize tires did not fit. They were so nice and coordinated with the service department do you hav used 2015 Ford F150, one week later realized the oversize tires did not fit. They were so nice and coordinated with the service department do you have them switched out, sterling and Dragos were wonderful. Would go here again without reservation. More
by PatrickZ
Employees Worked With
Other Employees :
Shawn Malcolm, James Shellaugh, Gene Diehm, Jordan Lee
February 26, 2021
Have always been impressed with the great customer and vehicle service I have always received. The only dealership I will need to visit. Marilyn is the best. vehicle service I have always received. The only dealership I will need to visit. Marilyn is the best. More
by kdpete75
Employees Worked With
service schedulers and technicians
February 25, 2021
The service at this location is the best. I have taken my car to other locations and was not satisfied. I pass 3 Ford dealerships and choose to drive from Snellville to Buford just so that I know my car will car to other locations and was not satisfied. I pass 3 Ford dealerships and choose to drive from Snellville to Buford just so that I know my car will be taken care of. More
by MATTHEW.PERKINSON
Employees Worked With
Service Dept
