Mall of Georgia Ford - Service Center

The team was able to resolve my issues and took the time to listen to my concerns and resolve them the first time with no pushback. to listen to my concerns and resolve them the first time with no pushback. More

My new Mustang has a problem but the mechanic didn’t fix it because he said he never felt my transmission to neutralize. So every other day my car neutralizes for 5 seconds and then it runs. it because he said he never felt my transmission to neutralize. So every other day my car neutralizes for 5 seconds and then it runs. More

I was in for new tires and oil change. My service manager was Steven. I was treated extremely well very exceptionally well because I asked for the oil change to be added when I got there. Y was Steven. I was treated extremely well very exceptionally well because I asked for the oil change to be added when I got there. Y More

Andy was my sales person. He did an excellent job, excellent customer service. By the guy who did the financial paperwork he totally put in a hole of 8k. Sorry but this is the reality. When a customer excellent customer service. By the guy who did the financial paperwork he totally put in a hole of 8k. Sorry but this is the reality. When a customer ask you what is the FINAL TOTAL please add the down payment too... More

When I bought my suv from every body was very friendly helpful and I enjoyed bring car up there but it seems that nobody cares about the people anymore all that interested in making money helpful and I enjoyed bring car up there but it seems that nobody cares about the people anymore all that interested in making money More

Repair took nearly two weeks to complete. Follow/communication up was poor. Choose another service facility if you need your vehicle repaired in a reasonable period of time. Follow/communication up was poor. Choose another service facility if you need your vehicle repaired in a reasonable period of time. More

Great communication from Allen Green as we needed to have engine replaced and invoke Ford warranty. He kept us up to speed on status and was professional have engine replaced and invoke Ford warranty. He kept us up to speed on status and was professional More

The service dept is first rate. Steven Wildly has been great. I call for an appointment, they do the work wright away so I don't have to make two trips. Trued to buy a 2020 Edge a few.weeks back. Not so great. I call for an appointment, they do the work wright away so I don't have to make two trips. Trued to buy a 2020 Edge a few.weeks back. Not so good, the salesman was very hard to understand and new very little about the car offered. I written price that was filled with a bunch of additional charges. We bought a Mazda the next day. More

I trust Mall of Georgia Ford to service my vehicles for over 20 years. It is a pleasure to interact wither highly professional personnel. My vehicles are in great shape, as I always follow their recommenda over 20 years. It is a pleasure to interact wither highly professional personnel. My vehicles are in great shape, as I always follow their recommendations. More

The dealership went above and beyond to understand what my issues were, we met and reviewed how I operated the functions to determine necessary corrections to solve my problems. Appreciate the professional my issues were, we met and reviewed how I operated the functions to determine necessary corrections to solve my problems. Appreciate the professional approach they made time for! More