Mall of Georgia Ford - Service Center

Their services are always great. I’ve been using them four the past 5 years. I’ve been using them four the past 5 years. More

I purchased a 2024 F150 in July. It had a leak from the sunroof the first time it rained. I took it in for service and they said they couldn't find the leak. I showed them a picture It had a leak from the sunroof the first time it rained. I took it in for service and they said they couldn't find the leak. I showed them a picture and video of where the leak was and they still said they couldn't find it. It literally leaks when you go through a car wash so I'm not sure why they couldn't find it. I have since tried to schedule another time to bring it in and no one has answered any of my calls or returned the voice mails I have left. More

Solid solid solid solid solid solid solid solid solid solid solid solid solid solid solid solid solid solid solid solid solid More

The service center is full of friendly and hard working associates. It's a pleasure doing business with y'all. associates. It's a pleasure doing business with y'all. More

Able with matheo everything solved very well everything thank you recommended if something doesn't go well they fix it problem quickly thank you very much thank you recommended if something doesn't go well they fix it problem quickly thank you very much More

Lies. Deceit. Unprofessionalism. The worst I’ve ever seen. Thanks for reminding me to hit up BBB, Yelp, FB, etc. I’ve bought two trucks there but I’m not Deceit. Unprofessionalism. The worst I’ve ever seen. Thanks for reminding me to hit up BBB, Yelp, FB, etc. I’ve bought two trucks there but I’m not sure anymore. The service department and the dealership are the same company. I have a scandalous story. More

I have gone to other dealerships and non compare to the service at this dealership service at this dealership More

Very good excellent good time recomendado clean time smile fast excellent attention and great service smile fast excellent attention and great service More

I always take my Raptor service there. I had a warranty issue with incorrectly installed bumper part from the factory and I had to go there 3 times to get an answer from Head tech. He accu I had a warranty issue with incorrectly installed bumper part from the factory and I had to go there 3 times to get an answer from Head tech. He accused me and the selling dealer without any solid proof the bumper was removed and repaired. He had no freaking idea how 2024 Raptor bumper looks like and the bumper was painted. I even showed him the picture from the website but he wouldn’t believe it. He refused to send the request for authorization from Ford and brushed me away. I went to Gwinnett Ford and they got the approval from the factory and it will be repaired next week. I am never going back to Mall of Ga Ford again. More

I needed four new tires. I called and Brian told me the bottom line on the tires and the price of an alignment. I was in and out in about in hour and a half. I expected to ha I called and Brian told me the bottom line on the tires and the price of an alignment. I was in and out in about in hour and a half. I expected to have had an alignment done. I did say okay to the alignment three times. Once the day before when I was told that I would probably need an alignment I said okay. He looked at my blown out tire in my trunk he said yes you need an alignment I said okay. I then said the tire was on the front and I have a four-wheel alignment situation do I need it on the front and rear and he said yes and I said okay. After paying the bill looked wrong. I asked him if an alignment was done and he said yes. I get home look over my invoice no mention of an alignment and no charge for that. I called back and he said I told him no alignment numerous times. That is not true. I called Firestone on 11/15/24 had them check out the alignment. I needed one just life Brian said. So I had them do it. More