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2,189 Reviews of Mall of Georgia Ford - Service Center
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September 05, 2024
Customer Service is unacceptable. After advising that my brake job was not completed correctly after a 2nd attempt, I never heard back from management or the Service department. After advising that my brake job was not completed correctly after a 2nd attempt, I never heard back from management or the Service department. More
by patsullivan3
Employees Worked With
Alan Greene, Brian James
Verified CustomerAugust 31, 2024
Excellent attention and quick service, the agent received my call and helped me by phone and I went to do the maintenance with her my call and helped me by phone and I went to do the maintenance with her More
by Genadio
Employees Worked With
August 30, 2024
I made the switch from a different Dealer , like night and day , great customer service, they called me an Uber Excellent ! and day , great customer service, they called me an Uber Excellent ! More
by CB3
August 29, 2024
Service is great and on time. Not pushy on recommendations, which is a nice change. Not pushy on recommendations, which is a nice change. More
by JCG3
Employees Worked With
August 28, 2024
Great service and timely delivery of my vehicle back to me. Noticed and performed service on a recall that was due. Always coming back to Mogf. me. Noticed and performed service on a recall that was due. Always coming back to Mogf. More
by Semaj76
Employees Worked With
Scott Tankerbury
August 26, 2024
The frustration is unbearable. As indicated with my more recent review, MOG Ford Service department continues to drop the ball. My engine light FOR THE EXACT SAME CODE is on once a As indicated with my more recent review, MOG Ford Service department continues to drop the ball. My engine light FOR THE EXACT SAME CODE is on once again (stirke three!). I've done a bit of research and the technician should have reprogrammed the new part once installed. I'm not sure exactly what that means but then again, I'm not a licensed Ford technician! I'm just a guy that is capable of performing five minutes worth of Google searches. I will leave the verbiage below for now. A near death experience where my truck dropped into 3rd gear at a fairly high rate of speed doesn't seem to warrant taking a repair seriously? This is my work truck! I don't have the time to continuously leave my truck for days on end awaiting a temporary service fix! Shame on you Mall of Georgia Ford! Shame on you. Yet another change of management may indicate a weakness in upper management? Next stop, Ford Motor Company complaints. This can't keep going on. Someone could die from this! There has been a change of management at the Service Department level and I am now much happier with the results so far. I'm a long-time customer and, as it stands right now, I'd definitely recommend them. More
by dmhenley
Employees Worked With
David, Service Department Manager
August 25, 2024
Quick and easy with no issues. Comfortable waiting room and everyone was pleasant and very welcoming. Comfortable waiting room and everyone was pleasant and very welcoming. More
by mdcarlucci
Employees Worked With
