Mall of Georgia Ford - Service Center

The frustration is unbearable. As indicated with my more recent review, MOG Ford Service department continues to drop the ball. My engine light FOR THE EXACT SAME CODE is on once a As indicated with my more recent review, MOG Ford Service department continues to drop the ball. My engine light FOR THE EXACT SAME CODE is on once again (stirke three!). I've done a bit of research and the technician should have reprogrammed the new part once installed. I'm not sure exactly what that means but then again, I'm not a licensed Ford technician! I'm just a guy that is capable of performing five minutes worth of Google searches. I will leave the verbiage below for now. A near death experience where my truck dropped into 3rd gear at a fairly high rate of speed doesn't seem to warrant taking a repair seriously? This is my work truck! I don't have the time to continuously leave my truck for days on end awaiting a temporary service fix! Shame on you Mall of Georgia Ford! Shame on you. Yet another change of management may indicate a weakness in upper management? Next stop, Ford Motor Company complaints. This can't keep going on. Someone could die from this! There has been a change of management at the Service Department level and I am now much happier with the results so far. I'm a long-time customer and, as it stands right now, I'd definitely recommend them. More

Excellent service by Scott Tacksbury and cashier. Professional and prompt attention took care of all issues and questions I had. Professional and prompt attention took care of all issues and questions I had. More

Attempted to charge me thousands of dollars for something that was under warranty. Took it to another dealership and it was fix in a day at no cost. that was under warranty. Took it to another dealership and it was fix in a day at no cost. More

As the broker of LIST FOR 1% REALTY in Lawrenceville, I know the importance of hiring amazing sales professionals. My rep Steve Shank was amazing from start to finish. He was knowledgeable, insightful, int know the importance of hiring amazing sales professionals. My rep Steve Shank was amazing from start to finish. He was knowledgeable, insightful, integral, and had great communication skills throughout the entire process. More

They helped me with a challenging warranty claim. Once the claim was provide. MOG had me out with in a hour. Once the claim was provide. MOG had me out with in a hour. More

Excellent timely service and explanation of maintenance performed by service team on my F 350 . performed by service team on my F 350 . More

I had a very good experience at Mall of Georgia Ford. The service advisor was very helpful and courteous. I will definitely be returning for my service work. The service advisor was very helpful and courteous. I will definitely be returning for my service work. More

I have worked with this dealership for many years with mostly positive experiences however this one was very disappointing. This is my work truck so leaving it somewhere for a day or two is inconvenient t mostly positive experiences however this one was very disappointing. This is my work truck so leaving it somewhere for a day or two is inconvenient to say the least. I brought my truck in with a couple of small issues and it needed an oil change. It also had a engine light on that needed to be checked. I had to pick it up after hours so I really didn't have time to go over the paperwork but there was no mention of my engine light being on nor any solution indicated. This is very disappointing and, in my opinion, unprofessional. Now, I have to figure out another work day or two to take off and, instead of a long weekend at the beach, take my truck to get whatever repair needs to be done. More