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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,163 Reviews
Call Service Center (678) 515-9339

2,163 Reviews of Mall of Georgia Ford - Service Center

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January 17, 2024

Brian in service was on point. Totally be back for future service. Thank you sir More

by b_rezmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in service
Report | Print
Jan 19, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are so happy to hear you will be back for future service. We are thrilled that Brian provided you with excellent service.

January 17, 2024

My Service Manager Scott Tackabury is the best. I applaud his knowledge, follow up and professional way of handling my service needs More

by Bevogmf54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott tackabury
Report | Print
Jan 19, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are happy to hear Scott provided you with excellent service. We strive to provide great communication and professionalism. We hope to work with you again, in the future.

January 17, 2024

Good service good waiting room. Good price good work on vehicle fair price friendly place More

by Rickyphillips40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Mall of Georgia Ford responded

Hi Ricky, Thank you for your review. We are so glad our team provided you with good service. We hope you continue to use Mall of Georgia Ford for all of your auto needs.

January 15, 2024

It took them the entire day for an oil change. When I picked up the following day they didn’t close the hood nor did they put the oil cap back on. More

by nickkouchoukos
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recall
Report | Print
Jan 19, 2024 -

Mall of Georgia Ford responded

Hi Nick, we apologize for the inconvenience you experienced during your recent visit. We strive for efficient service and attention to detail, so we're disappointed to hear about the oversight. We appreciate your feedback and will address this with our team to ensure it doesn't happen again.

January 13, 2024

I am very pleased with everyone was friendly and courteous. Timely manner of customer support More

by grizzlem10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manager
Report | Print
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are happy to year you had a great experience with us. Please come by with all of your auto needs.

January 12, 2024

Patrick was such a great help throughout this process. My daughter lives out of town and was home for a week and had some concerns about her car. Patrick treated it like it was his and made sure everythin More

by DAVIDJOHNSONCLU
Recommend Dealer
Yes
Employees Worked With
Patrick in service
Report | Print
Jan 17, 2024 -

Mall of Georgia Ford responded

HI David, Thank you so much for your review. We are thrilled to hear that Patrick gave you exceptional service. Thank you for your patronage.

January 09, 2024

When I went to get my car, they had removed all the lower parts that protect the car from a 2021 Explorer and they gave them to me to put them on, they did not fix the recalls and they left me without a car More

by Mrdec233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
bryan
Report | Print
January 08, 2024

The work was on time as quoted. The quote was reasonable and fair. Alan Greene was a great pleasure to work with. More

by CHAUTH
Recommend Dealer
Yes
Employees Worked With
Alan greene
Report | Print
Jan 17, 2024 -

Mall of Georgia Ford responded

HI there, thank you for your review. We are happy to hear Alan provided you with great service. We hope to see you again.

January 08, 2024

Good fast service, cool yellow car in the back lot. Will come back for additional services. More

by Airbornrobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi there, thank you for the review. We welcome you to use our service department for excellent service. We look forward to seeing you soon!

January 07, 2024

Excellent service and the car was returned as promised. The service advisor was beneficial and friendly. More

by krordini64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are happy to hear our service department provided you with excellent service. We look forward to your continued patronage.

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