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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,186 Reviews
Call Service Center (678) 515-9339

2,187 Reviews of Mall of Georgia Ford - Service Center

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January 30, 2024

Alan and crew were so helpful and knowledgeable. They made the process seamless from beginning to end. More

by Claude Dragu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan in service
Report | Print
Jan 30, 2024 -

Mall of Georgia Ford responded

Hi Claude, Thank you for your review. We are so pleased to hear Alan and our team provided you with excellent service. Thank you for your kind words and patronage. We look forward to working with you again!

January 20, 2024

Easy drop off and pick up. Warranty work was quickly done. I liked the ride service, it’s way faster than waiting for a driver More

by Johnamadon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Greene
Report | Print
Jan 23, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are so happy to hear that our team provided you with great service. We appreciate your kind words and patronage. Please visit us again for all of your auto needs.

January 19, 2024

Quick and complete service. Alex is a great advisor with a great personality. Keep up the good work. More

by ECAMPBELL10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in service
Report | Print
Jan 19, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We appreciate your kind words. We are thrilled to hear Alex provided you with great service. We look forward to seeing you again.

January 18, 2024

They only cre to help when they can get more money out of you. Before that, you are treated like crap. In their eyes, you are problem. More

by peru930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Mall of Georgia Ford responded

Hi there, We are so sorry about your experience. We strive to provide excellent service and experiences for all of our customers. Please reach out to dteodor@vtaig.com with your concerns. Thank you.

January 17, 2024

Good service good waiting room. Good price good work on vehicle fair price friendly place More

by Rickyphillips40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Mall of Georgia Ford responded

Hi Ricky, Thank you for your review. We are so glad our team provided you with good service. We hope you continue to use Mall of Georgia Ford for all of your auto needs.

January 17, 2024

Brian in service was on point. Totally be back for future service. Thank you sir More

by b_rezmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in service
Report | Print
Jan 19, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are so happy to hear you will be back for future service. We are thrilled that Brian provided you with excellent service.

January 17, 2024

My Service Manager Scott Tackabury is the best. I applaud his knowledge, follow up and professional way of handling my service needs More

by Bevogmf54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott tackabury
Report | Print
Jan 19, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are happy to hear Scott provided you with excellent service. We strive to provide great communication and professionalism. We hope to work with you again, in the future.

January 15, 2024

It took them the entire day for an oil change. When I picked up the following day they didn’t close the hood nor did they put the oil cap back on. More

by nickkouchoukos
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recall
Report | Print
Jan 19, 2024 -

Mall of Georgia Ford responded

Hi Nick, we apologize for the inconvenience you experienced during your recent visit. We strive for efficient service and attention to detail, so we're disappointed to hear about the oversight. We appreciate your feedback and will address this with our team to ensure it doesn't happen again.

January 13, 2024

I am very pleased with everyone was friendly and courteous. Timely manner of customer support More

by grizzlem10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manager
Report | Print
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are happy to year you had a great experience with us. Please come by with all of your auto needs.

January 12, 2024

Patrick was such a great help throughout this process. My daughter lives out of town and was home for a week and had some concerns about her car. Patrick treated it like it was his and made sure everythin More

by DAVIDJOHNSONCLU
Recommend Dealer
Yes
Employees Worked With
Patrick in service
Report | Print
Jan 17, 2024 -

Mall of Georgia Ford responded

HI David, Thank you so much for your review. We are thrilled to hear that Patrick gave you exceptional service. Thank you for your patronage.

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