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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,287 Reviews
Call Service Center (678) 515-9339

2,287 Reviews of Mall of Georgia Ford - Service Center

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August 08, 2025

Oil leak was missed and not informed about recall Oil leak under warranty was not addressed More

by Bsteve26
Recommend Dealer
No
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August 08, 2025

Oil leak was missed and not informed about recall Oil leak under warranty was not addressed More

by Bsteve26
Recommend Dealer
No
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Aug 25, 2025 -

Mall of Georgia Ford responded

We are disappointed to hear about the issues you experienced during your service visit. We take these concerns seriously and would appreciate the opportunity to discuss this further. Please contact Scott Tackabury at Stackabury@vtaig.com so we can review your service history and ensure all necessary repairs and recall work are completed properly.

August 08, 2025

Fast and reliable service form Mall of Georgia Ford. Brian was courteous and pleasant to work with. More

by yanevv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Aug 26, 2025 -

Mall of Georgia Ford responded

We are absolutely thrilled to hear about your positive experience with our quick and dependable service. It's wonderful to know that our team member provided you with courteous and pleasant assistance throughout your visit. Your feedback about the quality of service you received at Mall of Georgia Ford means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to continuing to serve you with the same level of excellence in the future.

August 07, 2025

You need to start either taking pictures or videos to show needed repairs on vehicles. This is done at Atlanta Toyota and it should be done at your dealership too. Transparency with the customer is cru More

by ctmalone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin
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Aug 22, 2025 -

Mall of Georgia Ford responded

We are concerned to hear about your experience and understand your frustration. Your feedback about providing visual documentation of necessary repairs is valuable. Your suggestion about incorporating pictures or videos into our service process shows us areas where we can improve our customer experience. We would appreciate the opportunity to discuss this further with you. Please contact Scott Tackabury at Stackabury@vtaig.com so we can address your concerns directly.

August 04, 2025

All your personnel from you clerk to cashier's are all courteous and very proficient, I'll give all a stellar rating. More

by ecfranco923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2025 -

Mall of Georgia Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that all of our personnel, from the clerk to the cashiers, are courteous and proficient. We truly appreciate you giving our team a stellar rating.

August 04, 2025

Work was done properly, but had to wait 2 1/2 hrs. Spoke to a supervisor when he called and said my next visit with Melvin would be half price due to the time I spent waiting More

by jmueller10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2025 -

Mall of Georgia Ford responded

Thank you for your review. We're glad to hear the work on your vehicle was done properly. However, we sincerely apologize for the extended wait you experienced. We understand your time is valuable. We appreciate you speaking with a supervisor, and we're happy to confirm that your next visit with Melvin will be half price as a result of the extended wait. We look forward to providing you with a much more efficient experience next time.

August 04, 2025

One of the greatest experiences I’ve had purchasing a vehicle. Ivan was great and the finance manager was great. I told them what I wanted and didn’t deviate from it at all. More

by toddjwilliams1980
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ivan
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Aug 21, 2025 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We're thrilled to hear that you had one of the greatest experiences purchasing a vehicle with us. We'll be sure to pass along your kind words to both Ivan and our finance manager. We appreciate you choosing us and look forward to serving you again in the future.

August 02, 2025

Good and trustworthy service, which is why I drive 30 miles to bring my truck in. More

by patrick.hartley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2025 -

Mall of Georgia Ford responded

Thank you so much for the fantastic review! We are honored to hear that you trust us with your truck and that you're willing to make the 30-mile drive to see us. We truly appreciate your business and loyalty!

July 31, 2025

2007 Harley Davidson edition F150 thank you! New lower control, arms, driveshaft and excellent service. I’ll not try to save a few bucks and settle for the scams and lack of care again Ford Mall More

by Ron Tybaert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian -Service Dept.
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July 31, 2025

I’ve always enjoyed doing business with mall of Georgia Ford. Nothing has changed in the past four years that I’ve been with them. still exceptional work. More

by Vinnette Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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