Mall of Georgia Ford - Service Center

This service center is terrible and I wouldn't recommend it to anyone. I brought my Ford Focus in due to running over a huge dead animal on my way home from vacation and my car was making a noise. They told it to anyone. I brought my Ford Focus in due to running over a huge dead animal on my way home from vacation and my car was making a noise. They told me it was my motor and transmission mounts and it would be $1300. I took my car in on Monday and on Thursday they were still giving me a run around why my car wasn't fixed. But Thank God what a blessing! I told them I needed my car cause I was single lived alone and had know one to take me to work or where I needed to go. When I went to get my car I was charged $203 for what? And I had asked for all recalls to be done and per my car fax I still have opened recalls. So I took my car to get a second opinion. I was told that my motor and transmission mounts were good that they would outlast my car and they took pictures of them and showed my brother-in-law. That what was wrong with my car was the exhaust pipe was pulled from the exhaust hangers and it costed me $47.64. Shame on this service center for trying to take advantage of a single woman!!! And trying to rip me off!! I will never go to Ford ever again for anything. How can someone get away with this? Keeping my car for 4days costing me money to get rides back and forth to work. Then charging me $203.00 for my car to sit there and some of that fee was supposed to be for shop supplies fees!! And LIE ABOUT WHAT WAS WRONG WITH MY CAR TO BENEFIT THEM!!! I WANT MY MONEY BACK!!! AND I DESERVE IT BACK!! FOR THEM LIEING TO ME ABOUT WHAT WAS WRONG WITH IT KEEPING MY CAR FOR 4DAYS AND FOR THE FACT IF I HAVE HAD THEM REPLACE THE MOUNTS IT WOULDN'T HAVE FIXED THE PROBLEM AND WOULD HAVE COSTED ME MORE MONEY THAT I DIDN'T HAVE IN THE FIRST PLACE TO GET IT FIXED!! I still haven't filed a complaint with the better business bureau in which I'm going to and I plan to write a review on this. This is know misunderstanding. Plus the lady they put over me WOULD NOT COMMUNICATE WITH ME!! I ENDED UP HAVING TO DEMAND TO SPEAK WITH ALAN THE SERVICE CENTER MANAGER TO GET ANY DETAILS OÑ MY CAR!!! HE ENDED UP PUTTING ME WITH A GUY I THINK NAMED BOB!! PLEASE CAN SOMEONE RESPOND TO ME OVER THIS!! CAUSE THIS ISN'T RIGHT TO DO PEOPLE LIKE THIS!!! BUT I KNOW I PROBABLY WILL NEVER GET HELP OVER THIS MATTER. CAUSE RIPPING PEOPLE OFF IS HOW THIS SERVICE CENTER MAKES MONEY. ONE LAST THING THIS CAR I BOUGHT FROM THEM I WAS LIED ABOUT THE WARRANTY THE SALESMAN SOLD ME. HE TOLD ME THE WARRANTY I BOUGHT WAS FRONT TO BACK INSIDE AND OUT!!! 3MONTHS AFTER I PURCHASED THIS CAR THE RADIO COMPUTER SCREEN WENT OUT AND THEY WOULD NOT PAY TO GET IT COVERED. I SPOKE TO ALSN GREENE AND IT WAS GOING TO COST ME OVER $1000 TO GET IT FIXED. AFTER GOING ON LINE GOOGLING ABOUT IT FORD WAS AWARE OF THIS ISSUE!! THAT THE APIM SENSOR/COMPONENT WAS BAD IN THE 2012 FORD FOCUS!! THEY WOULD NOT FIX IT!! SO NEEDLESS TO SAY I STILL HAVEN'T GOT IT FIXED CAUSE I HAVEN'T HAD THE MONEY!! EVEN AFTER THIS LIE I STILL USED THIS DEALERSHIP AND DANG THEY DID IT Again SO THIS IS 2 BIG LIES THIS SAME DEALERSHIP HAS TOLD ME. SHAME ON FORD AND THIS DEALERSHIP!! AND FOR NOT TAKING CARE OF THEIR CUSTOMERS PEOPLE WHO BELIEVED IN FORD. IF FORD WANTS TO REACH OUT TO ME PLEASE DO IT WOULD BE THE Right THING FOR THEM TO DO More

Let me start off by stating that is a review on Fords overall experience. I will note that dealers are responsible for their own service experience, but, Ford should be setting the expectations. Based overall experience. I will note that dealers are responsible for their own service experience, but, Ford should be setting the expectations. Based on the experiences I have had with Ford for close to a decade, and more specifically my last set of experiences (the dealer did finally fix the problem after several visits) I chose to sell my Lincoln continental and will never buy another Ford product for anyone in my family. The auto industry should align the buying experience with the service experience, emphasizing more efforts on service as this will ultimately lead customer to buy again, aside from the quality of the product. Ford, best of luck with the strikes, maybe your employees have a point. As for this consumer, I’m switching to German engineering. More

I thought they "may have" missed something on my first service, which can happen. When I brought it up to the service dept., they brought my truck back into the service center and double checked. No quest service, which can happen. When I brought it up to the service dept., they brought my truck back into the service center and double checked. No questions. Very, very good service. More

severice advisor wanted to tell me that oil evaporates and that was the reason my oil was low and i was over life if a oil change when in fact the last service they didnt fill with oil correctly. also eve and that was the reason my oil was low and i was over life if a oil change when in fact the last service they didnt fill with oil correctly. also everytime i bring home from service some other problem occurs More

The dealership took care of my issues on a recall and warranty work on my actuator. Stephanie was my service advisor and she kept me informed of All repairs, and when my car would be ready this was a ver warranty work on my actuator. Stephanie was my service advisor and she kept me informed of All repairs, and when my car would be ready this was a very pleasant experience for me, and Stephanie was professional, and showed great compassion for my issues. Thank you, Stephanie . More

In the dealership hands someone dinged my door. Waited almost a month for a part Waited almost a month for a part More

Service department is hard to reach on the phone, can’t invoice correctly, can’t seem to quote me what I ask for….need I say more? can’t invoice correctly, can’t seem to quote me what I ask for….need I say more? More

You guys said you serviced my car, but who is to know? You said my brakes were at 5 mm on the back sides and they were actually at 1. I knew something was still wrong so I took it to a new place to be ser You said my brakes were at 5 mm on the back sides and they were actually at 1. I knew something was still wrong so I took it to a new place to be serviced. I called to talk, sent the paperwork, and never heard back. Called with a follow up. Never heard back. You’re in the business of keeping people safe, which absolutely did not happen here. More

My Mall of Georgia Ford service rep was friendly, knowledgeable and clearly wanting to make my experience a positive one. She succeeded! knowledgeable and clearly wanting to make my experience a positive one. She succeeded! More

Would not call us back to make appointment for service call. Finely had to drive there to get appointment. The service and work were excellent, but had to drive to get things started call. Finely had to drive there to get appointment. The service and work were excellent, but had to drive to get things started More