Mall of Georgia MINI

A New Car A New Day!! This was my first new car experience and it was fabulous front start to end! Everyone was attentive and made me like a star! One of the happiest momen This was my first new car experience and it was fabulous front start to end! Everyone was attentive and made me like a star! One of the happiest moments in my life. I was first met the day of the sale by Arusha! He was awesome. He made me feel right at home and at ease with his smooth and happy personality! I had already worked with Shane a few days before and he was with another customer closing another deal ( Go Shane!!) So Ru helped us into the car and took me for a test drive! I was already “SOLD” on this car... we are a family of Mini owners and I have had my eye on this particular one for awhile! Once we were done we came into the office to draw up paperwork and Ru and Shane helped us through the negotiations. Once finally settled we were ready! Headed to the closing table! They took me out to my NEW Beautiful car and showed me the features and how to use everything! I was also presented with several gifts: a watch , shirts and a crochet toy mini! Which was my favorite because I crochet! I am utterly impressed with my experience here. I have bought and sold many cars but this has by far exceeded my expectations and we will LOVE coming here for service and future car buying! Thank you! More

Awesome experience!!! We started out by Looking on their website and found what we liked. Michael Albertson got in contact with us shortly after that to go over options wit We started out by Looking on their website and found what we liked. Michael Albertson got in contact with us shortly after that to go over options with us. We came down to look at the vehicle and they had it out front waiting on us. Michael and his team was very easy to talk with and eager to help. They made the whole experience very comfortable and enjoyable with no pressure. I will definitely go back a 3rd time to buy another vehicle from them and recommend others to visit them. More

The staff here treats you like a family friend. This is 2018 Triple black Countryman S. Is my 3rd Mini purchased from here.. Arusha was very caring and observant to my family wishes and placement ab This is 2018 Triple black Countryman S. Is my 3rd Mini purchased from here.. Arusha was very caring and observant to my family wishes and placement about getting the best purchase.. He was very very considerate and patient with the whole process we went through to get just the right vehicle and deal for my wife and i... she was in Mexico at the time of purchase. We consulted over the phone as the process was being completed.. ARUSHA "RU". is a awesome asset to the Hendrick family!!! More

Best Experience Yet! I have visited many dealerships over the last year and this has by far been the best experience I've had thus far. Arusha took excellent care of me a I have visited many dealerships over the last year and this has by far been the best experience I've had thus far. Arusha took excellent care of me and my family. He went above and beyond making sure that I was comfortable with the buy and showed great care and concern about me. His experience definitely shines through. I will be using this dealership for any new car purchases. Milton the finance manager took great care if me and made the car buying process easy. More

Wonderful experience buying my first truck The Sales associate Arusha Hunter was a big help and very friendly during my visit to the mini dealer. He helped me establish a payment plan that fir The Sales associate Arusha Hunter was a big help and very friendly during my visit to the mini dealer. He helped me establish a payment plan that fir my budget and was very straightforward. He answered all my questions thoroughly and got me in a new truck. I highly recommend asking for Arusha on your visit to the mini mall of Georgia More

Fantastic Experience!!! Incredible experience with everyone at the Mall of GA MINI!! This is my 3rd MINI- and they by far blew away all of the experiences I have ever had wit Incredible experience with everyone at the Mall of GA MINI!! This is my 3rd MINI- and they by far blew away all of the experiences I have ever had with any dealership. They were very straightforward, genuine, knowledgeable and caring. I never thought I would say that about a dealership- but they have earned that and more. I know this review seems too good to be true-but so is the experience I received. I am very grateful to have worked with them and encourage you to do the same. You will not regret it for a moment! More

Great experience Probably the easiest car buying experience I have ever had. Everyone was very nice and our salesman was awesome. I never felt “pressured” to buy the c Probably the easiest car buying experience I have ever had. Everyone was very nice and our salesman was awesome. I never felt “pressured” to buy the car. It seemed like he really wanted it to be a mutually beneficial deal. More

Very good experience Patrick knows his product, knows the workings of the dealership, and most importantly knows how to listen to a customer. When we go looking for a se Patrick knows his product, knows the workings of the dealership, and most importantly knows how to listen to a customer. When we go looking for a second Mini, he will get the first visit. More

Jordan and Mini is the best Jordan Barnett and Mall of GA Mini are the best! They are full service and the best in the business! I will recommend them to anyone in the need of a Jordan Barnett and Mall of GA Mini are the best! They are full service and the best in the business! I will recommend them to anyone in the need of any new or pre-owned vehicle. This is my fourth Mini purchase from them and will go back next time I’m in the need for a car. They are part of Hendricks automotive so they can get you any car! Just go there first and give them a shot! Ask for Jordan Barnett!! More

BEWARE the Pre-owned Vehicles! My experience with Mall of Georgia Mini was very lengthy, so bear with me. It started with me purchasing a 2008 Infiniti G37 Journey. Good car, but My experience with Mall of Georgia Mini was very lengthy, so bear with me. It started with me purchasing a 2008 Infiniti G37 Journey. Good car, but not nearly as spotless as the photos showed. Even so, it was a pre-owned, so I didn't expect it to be perfect. Still, I had seen much better at that price range. That said, I also did NOT expect the car to be dead only a few days later. Battery was 100% drained. I immediately contacted Mall of GA Mini who stated they would take care of it, but I had to pay for towing. I live 60~ miles away, so that was not cheap. No offer to reimburse me on it. Barely have 100 miles on my new car, and when it breaks down, they only offer half-way to make it right. Not a good sign. They keep the car for a day, replace the battery, and check the electrical. No problems found. I get the car back...two days later, dead again. I do research of my own, and find that this is actually a known problem with this vehicle, and that it's a matter of bypassing part of the electrical system to stop a battery drain. I ask if they will take care of it. Nope. Known problem with the car, but they will not fix it. I call a different Nissan dealership, who walks me through the process, free of charge. I decide, as I'm continuing to have issues with the car, to return it, and see about getting into another vehicle. This time, a Nissan Xterra. Absolutely ZERO help given on getting me into a different vehicle. In fact, I have to put $3000 towards the new vehicle, because they won't even offer me equal trade in on the G37, stating that the value has now significantly decreased because another owner is on the title. This is a blatant lie. I've bought and sold over 40 vehicles in my life. Having 3 owners on a car, versus 4, makes practically zero difference in value. I once traded in a vehicle that had 11 owners. It was never even mentioned. Now, going from new, to 1 owner, yes...because it's going from new to used. But this vehicle already had several other owners. One more did not make a difference. Fine, whatever. I can't keep fixing the Infiniti, so I do it. The Xterra is shown to me, absolutely caked in mud. The engine looks like it was submerged at some point. No spare tire. Outside is covered in scratches. There's mud inside the vehicle. It's missing the fog lights and part of the front bumper. Huge dent on rear bumper. I ask, can we do anything about the price? Nope. Honestly, I should have walked at this point, and I'll accept my fault for even continuing. But yes, I buy the Xterra anyway. $15,000 out the door, for an Xterra worth somewhere around $5-7,000. A few days later, I discover that there are oil spots all over my driveway. Yep, it's leaking oil. Significant amounts. Awesome. They offer to fix it. I take it in, they fix an o-ring (a known problem with Xterras, but was somehow not checked on this one), put in new oil, and assure me that it's good to go. Sure. Until another week later, where I find brand new oil spots. I'm told that it wasn't repaired properly, and to bring it back in. I do so, they fix it, and while it is no longer leaking from that location, it's still consuming a lot of oil. To the tune of around 2-3 qts per month (500~ miles). I will literally run out of oil before I'm due for another oil change, so I have to keep refilling the oil. Given that there was no warranty on the vehicle, and they've already "fixed" it twice, they will not touch it. Oh, and yep, there's a problem with the battery...but this time, it's because it's a 5 year old battery. It'll charge a little, but every few days or so, it becomes reluctant to start, so now I have to buy a new battery as well. This is the kind of service/quality of used vehicle you expect from a little roadside used car lot, buying a $3000 used 90's Honda. Not from a major dealership, on a "certified" $15,000 vehicle, to a repeat customer. At this point, readers will probably say "You're an idiot, you should have walked away." I agree. I have no valid argument against that. If a dealership treats you like this, and provides you vehicles in this kind of condition, absolutely walk away. Even if Mall of Georgia Mini reads this, their response will likely just be "It's a used vehicle, and was sold as-is. We have no legal requirement to fix this vehicle." And that's true as well. I haven't harassed them, caused a scene, or even asked for a manager. But seeing as I get mailings and phone calls from Mall of GA Mini asking how I'm enjoying my new Xterra...I figured I'd share the story of how my experience has gone. I encourage you to judge for yourself. More