Malloy Ford Charlottesville

Extortion at the Finest I bring my car due for some service since it is still under warranty. It was having a few minor issues. When I arrive at the dealership they were too I bring my car due for some service since it is still under warranty. It was having a few minor issues. When I arrive at the dealership they were too busy doing nothing to help me at the front desk. I eventually talk to a service member. I explain the issue and turn over the keys. The service member makes a comment about my keychain damaging the starter and he will add that to the repairs needed. I refused that option. I was leaving town that afternoon I waited for the free shuttle for an hour and a half. The driver was in no rush to bring me to the airport to catch a flight. I barley made it on the plane. I get a call a few hours later saying I needed four new tires and the issues my car was having where not covered under my warranty. I refused the offer and told them to stop service on my car. They did not even want to talk to me on the phone and demand while I was out of town to pick up the car whitin 24 hours. If you need service done to your car please do not go here at all. More

problem going on and on, dont even bohter to go I bought ford focus 2014 in may 2015 . the car has always had problems, i ve been dealing with this over 5 months. they dont even bother to ask, wors I bought ford focus 2014 in may 2015 . the car has always had problems, i ve been dealing with this over 5 months. they dont even bother to ask, worst experience ever, bascially i was sold a broken , bad car and waste the money More

Worst customer service I have ever experienced I bought a brand new F150 here last week. I drove it twice, the first time being the ride home from the dealership. The second time I drove the truc I bought a brand new F150 here last week. I drove it twice, the first time being the ride home from the dealership. The second time I drove the truck we loaded it up with some camping supplies and drove up to Ohio.....the truck broke down on the side of I70. Smoke roaring out of the hood and antifreeze blowing everywhere. It's a Sunday so nothing is open....waited 4 hours for Fords "roadside service" to come get us and tow us to the nearest ford dealership (again closed). I call my wife to load up my 3 small kids and drive the 4 hours to come pick me up. I call Malloy to tell them what happened. The sale manager Rusty says "Oh my God, I want to have a conference call with you and my service manager Bob to get this straightened out." A few hours later Bob calls and says there is nothing he can do, it's Rusty's problem. I call Rusty back and he says there is nothing he call do, call ford customer service. I call Pat, the GM and got a secretary...,I ask her to have Pat call me....he never does. I call ford customer service, they say they can pay for $30 a day for a rental but I have to pay for the rest.....pay for the rental because my brand new vehicle broke down. I asked if they could ship my truck from the Ford dealer in Ohio to my local dealer after my truck was "fixed." They said they had no way to ship my truck.....Ford....one if the largest auto distributors in the world, couldn't ship my truck. Julio, my customer service rep from Ford has been a joke. You can literally tell that he is reading his response to me. And of course....Malloy Ford wants nothing to do with this. Last week when I was giving them nearly $50k I was "joining the Malloy family." I guess they don't treat family well.... More

terrible service, robbers I bought my 2014 ford focus in May 2015. I wanted a nice clean , car. Afte 3rd day i bought it problems appeared. I took it to service : because left I bought my 2014 ford focus in May 2015. I wanted a nice clean , car. Afte 3rd day i bought it problems appeared. I took it to service : because left front wheel had problem with transmission. Even Sales person confirmed the problem ,but their service said car has no problem. After 10 days problem ocured more and i took it again, they said there is no problem and the car is getting used to driver. which was ridiculous. After i took it 5th time they said my car was recalled by the ford. but car service manager was so rude and he was shouting at me. they were not helpful they tired to rip me off. and they said i have to wait untill september till my car get fixed and they wouldnt give me any vehicle untill then. Or they said they can trade my car and give me new one if i accept to loose $ 3000 . it wasnt even my fault why would i loose money for ? i high dont recommend you to even visit them . terrible terrible service. More

Too Pushy...Im sure its upper mgt Too pushy..came in to kick tires on a Sunday were open...played the game and sales person April was knowledgeable and I enjoyed the test drive in a Too pushy..came in to kick tires on a Sunday were open...played the game and sales person April was knowledgeable and I enjoyed the test drive in a F250. .I told her it may be up to 2 months before I.made a purchase.. She has called me 3 times in 7 days ...I told April she had my business when I was ready ..Now I lied I'll go to another dealership that doesn't push..also unsubcribed to your email.. More

Oil change My wife took car in for oil change. They changed the oil 2 weeks later oil filter came loose. The car was knocking so I changed the oil making sure to My wife took car in for oil change. They changed the oil 2 weeks later oil filter came loose. The car was knocking so I changed the oil making sure to tighten the oil filter enough so it wouldn't fall off. We called them it was late so I couldn't take car to them at that time. We called them they said they would call back they never called back. It's my fault should have taken it out there and made them look at it. We called more same results, none. I own 2 businesses in cville too. I wish I could take no responsibility for my products or work. They could have said they were sorry, or met me halfway however they chose to just deny they had anything to do with it. We have bought 5 cars from that building so they will loose money no mater how they handled the situation. They did say they would make there employees call peaple back something I feel they should have been doing all along. We drove to culpeper to buy our last car I hope everybody else drives 200 miles to buy a car rather than walk across the street to Malloy ford. More