Malloy Ford Charlottesville

My initial experience with this dealership back in 2016 purchasing my truck was extremely painful. They were still over on Pantops at the time. Since then I have had two great experiences with their servic purchasing my truck was extremely painful. They were still over on Pantops at the time. Since then I have had two great experiences with their service dept. Took my truck in today for a service and an Active Track warning issue. Vicky was amazing with her service! She took the time to look up all of my warranty options, along with advising me the best way to use my last few visits on my service plan. Along with that, she took care of the master cylinder recall issue for me. I know they were slammed with customers today, but she went the extra mile to help me out. They have come a long way since my first experience, keep up the great work! And thank you Vicky for your incredible service today! More

I was told my car would be ready at a certain time. When I arrived at that time I was told in wasn’t ready I arrived at that time I was told in wasn’t ready More

Since I moved to this area I have had several contacts with Malloy Ford. Their service techs and service writers have always gone above and beyond to accommodate and assist me in anyway possible. Because with Malloy Ford. Their service techs and service writers have always gone above and beyond to accommodate and assist me in anyway possible. Because of my age, I’m probably driving the last car I’ll ever own. However if I were to buy a new car I would definitely go to Malloy Ford. More

So yesterday 6/17/21 I had an oil change and yearly inspection scheduled at 7:30 AM. When I made the appt. a week earlier via phone I said I would be waiting at the dealership, then repeated this info inspection scheduled at 7:30 AM. When I made the appt. a week earlier via phone I said I would be waiting at the dealership, then repeated this information to Logan Lamb upon arrival. Then something went terribly wrong, after sitting in the waiting room for two hours I went and ask Mr Lamb for the status on my truck, he left to go check and a few minutes later a woman came back to inform me that my paperwork had somehow been mixed up and it would be at least another hour. Needless to say I was ticked off to put it politely. She offered no real apology and said I could leave if I didn't want to wait, but honestly I didn't have the time. So an hour later I had to go check on my truck again, still not ready so I stayed at the registration desk area. Fifteen minutes later the auto technician came with my paperwork and someone ask him what happened to cause such a delay to which he replied, my paper must have gotten shuffled under other papers then finally said "whatever" ,,,don't think he knew I was the customer who had been there for well over 3 hours. Simply pitiful service. More

Great customer service provided by Jennifer Shipp! She was very attentative to keep me informed while I was waiting in the customer lounge area. Lounge was very clean and comfortable for customers. Also was very attentative to keep me informed while I was waiting in the customer lounge area. Lounge was very clean and comfortable for customers. Also upon 7:30am arrival, there was a line waiting to check-in, Vicky was very friendly to all and greeted everyone with a Good Morning. More

Got a great deal on our 2020 Fusion Energi from here. Brought it I n for it's first service. Fast, efficient and free! Highly recommended. Brought it I n for it's first service. Fast, efficient and free! Highly recommended. More

They have a comfortable waiting area. They are courteous and professional. Pricing for repairs are reasonable and they work on Saturdays. (ssssssssssllffm;eqqeWS;LMZC;MD;MZC;M) and professional. Pricing for repairs are reasonable and they work on Saturdays. (ssssssssssllffm;eqqeWS;LMZC;MD;MZC;M) More

Great experience and friendly folks. Would recommend stopping by anytime. Had us out the door at the end of the day and on our way stopping by anytime. Had us out the door at the end of the day and on our way More

Mallory Food had prompt response, friendly and super helpful! Especially John, our sales guy. He’s about the most efficient, no pressure, kind person we’ve ever met in sales. Ask for John! helpful! Especially John, our sales guy. He’s about the most efficient, no pressure, kind person we’ve ever met in sales. Ask for John! More

Renee was fantastic, helpful and very knowledgeable. Finance was a breeze. We were in and out quickly. We are so happy with our new purchase and will be going back again!! Finance was a breeze. We were in and out quickly. We are so happy with our new purchase and will be going back again!! More