I bought my first new car from here about 5 years ago and had been extremely happy with every part of this dealership until the past 3 months. I now have a completely different point of view of this dealership and will NEVER buy or recommend this dealership to ANYBODY. My 2013 Sonata has had SEVERAL recalls and the dealerships HAD been very helpful until recently. I have no idea what management changes have happened- but they are horrible.
I have been doing an oil consumption test, which is beyond annoying and very difficult to do when you are a single parent who works long hours. Nonetheless on my THIRD test, my car completely stopped working. It shut down on me when driving. Talk about scary, thankfully my son was not with me. Tht evening I spent THREE hours trying to get my car towed and had to use my own resources.
I had to manage to FIND a ride home yesterday, a way to work this morning & a way to get my son from school and back home today. Talk to about difficult. Just for the service writers to tell me that they MAY have a rental for me on MONDAY afternoon! I completely understand that my claim has to go through warranty, but I should be able to have a loaner vehicle. Isn’t that the point of loaner cars, to help out your customers when a car has a warranty problem? Why am I having to pay out of pocket when they sold me a car with a bad engine? What ever happened to customer service? I have worked at a dealership and I have never ever heard of a company doing what they are currently doing. Just expecting a person to be without a car for over 3 days. It wouldn’t be so difficult if I wasn’t a single parent who has someone depending on me. I just don’t understand.