Malouf Ford - Lincoln, Inc.

I have given my rating because I was very happy with my experience at Malouf. I received a great price on my trade in. And I received an even better price on the vehicle I bought. experience at Malouf. I received a great price on my trade in. And I received an even better price on the vehicle I bought. More

I live in East Brunswick NJ, 11 miles from Malouf ford North Brunswick. I took my 04 Navigator to the Malouf Ford service center at US 1, North Brunswick NJ around the 20th of Nov 2013 for Suspension prob North Brunswick. I took my 04 Navigator to the Malouf Ford service center at US 1, North Brunswick NJ around the 20th of Nov 2013 for Suspension problem, Side mirrors repair & replace back bumper. After almost 2 weeks and several calls to Sal to get repair updates. I called Sal on Dec 04, 2013 and he finally informed me that I could come pick up the car, I paid about $5,500.0 but my car was worse than when I brought it into Malouf. The suspension/shocks were not raising and the car was bouncing as I drove. About 6 miles on Rt 1 the check suspension light came on (first time ever). My wife & I turned round & returned the car back to Malouf. My wife picked the car up on Dec 19th and same thing happened about 4 miles from Malouf on Rt 1 (bouncing & check suspension light came on). My wife returned the car to Sal again and was written up again for same suspension. On Jan 09, 2014 I called and Sal said the car was ready, I drove with my wife from E. Brunswick to Malouf. I test drove within the dealership & the car was same- bouncing. I went back to Sal & requested a mechanic (Ricca Joseph) come take a test drive with me and he confirmed same. Sal called me on Jan 17, 2014 and said the suspension compressor was faulty and that I would be billed about $600 more. I requested that the car be fixed first which Sal agreed to....that Malouf would replace the compressor test same & call me. Today is Jan. 21, 2014 & Sal has not called with any updates whatsoever. I am used to calling to check up on the repairs since Sal does not call, even when he promises to call he fails and does not see a need to apologize either. It is about 63 days now that Malouf Ford Service center has had my '04 Navigator for repairs to no avail. I won't wish this quality of service on anyone. More

I was interested in a 2013 Taurus and inquired with 3 different NJ Ford Dealers online about almost identically equipped vehicles. My plan was to sit down with sales and getting a monthly payment on a le different NJ Ford Dealers online about almost identically equipped vehicles. My plan was to sit down with sales and getting a monthly payment on a lease and finance options. Keep in mind same MSRP (within $150.00), same make, same model, same color . . . same down payment . . . and Malouf's best offer was $175.00 per month HIGHER than the other two dealers (who came in at almost exactly the same payment). And the kicker was Malouf wouldn't budge at all . . . they said that was their best offer! I just walked out. And the funny part was the Taurus I was looking at obviously hadn't been looked at in some time, it was covered in pollen and the battery was dead. More

I contacted Malouf Ford over the internet to inquire about a truck listed on the Ford website. The truck was not in their inventory so I was connected to Don Fisch for help. Don hunted down the truck an about a truck listed on the Ford website. The truck was not in their inventory so I was connected to Don Fisch for help. Don hunted down the truck and we came to a very good price with no pressure or aggravation at all. Don took the time to go over the many features of my new truck and told me to call in a few days so we could arrange a second lesson to make sure I got the most out of my truck. I should also point out that everyone I encountered at Malouf Ford was very nice and never pressured me at all. This was a great buying experience. More

My total experience at Malouf Ford with Don Fisch as my salesman was completely enjoyable and stress-free. I appreciated his exhibited expertise and thorough knowledge of Ford trucks. Mr. Fisch was easily salesman was completely enjoyable and stress-free. I appreciated his exhibited expertise and thorough knowledge of Ford trucks. Mr. Fisch was easily able to answer all my questions about the new Ford truck relating to different engines, transmissions, tires, towing packages, etc.. Our entire experience with the Malouf Ford Dealership and Mr. Fisch and Mr. Harrison consisted of kindness and consideration in responding to our concerns and questions, which my wife and I had. Mr. Harrison completed a great deal of paperwork very smoothly and with a command of what he was doing. It was a true pleasure purchasing our new truck at Malouf Ford, especially with Mr. Fisch, an excellent knowledgeable and competent salesman and with Mr. Harrison, an excellent knowledgeable and competent finance manager. More

We had a very pleasurable experience. Our salesman was knowledgeable and courteous. He answered all our questions and took the time to demonstrate how to use all the controls, plus set up our phones. We knowledgeable and courteous. He answered all our questions and took the time to demonstrate how to use all the controls, plus set up our phones. We are happy with our purchase and felt the experience was painless. We feel confident that if we have any questions or problems our salesman would be able to answer or solve our concerns. More

Brian Major, our salesman was very professional and understanding of our situation which he took into consideration for making us feel like we were part of his family. Also. Don Brown the sales manage understanding of our situation which he took into consideration for making us feel like we were part of his family. Also. Don Brown the sales manager was very helpful and had a heart of gold. He took very good care of us. Mark Cummings, help us out with additional accessories for our truck like floor mats and bumper guards which was Very helpful too also makes Great burger and hot dog More

All the people are very nice especially Robert. He is a very patient sales person. I will be coming back to this dealership in a few months. very patient sales person. I will be coming back to this dealership in a few months. More

My wife and I have been leasing and purchasing vehicles from Malouf Ford for over 22 years and the experience just keeps getting better with each vehicle. We met Mark Cummings as we were closing our lease from Malouf Ford for over 22 years and the experience just keeps getting better with each vehicle. We met Mark Cummings as we were closing our lease agreement with Robert Santoro (an outstanding salesman - we have written about him previously - you cannot find a more patient and well informed sales person). Mark has outstanding customer service skills. Any organization would be proud to have him facing the customer. He is well informed and has a personality that is warm and inviting. We sincerely appreciate the time he spent with my wife and I discussing our choices and making sure we clearly understood our options. We were sold! Not just on Ford, Malouf and our new Edge, but on Mark. Hold onto this guy. Very sincerely, John and Donna Canvin More

Easy to do business with! Picked up our 2014 Escape and it was perfect. Every aspect of the process was flawless. And last but not least the economics fit our budget perfectly. I recommend this dealer it was perfect. Every aspect of the process was flawless. And last but not least the economics fit our budget perfectly. I recommend this dealership to all my friends and colleagues. More