Malouf Ford - Lincoln, Inc.

Very easy buying process. Knowledgeable sales person. Experienced staff. No rush into making a sale. Knowledgeable sales person. Experienced staff. No rush into making a sale. More

The entire staff at Malouf Lincoln was extremely professional and made the process seamless. A special thanks to Marlo Hirshon for going above and beyond in making the process easy and relaxing. professional and made the process seamless. A special thanks to Marlo Hirshon for going above and beyond in making the process easy and relaxing. More

Although the Salesperson, Rob, and the office person, Maureen, were very courteous and professional during the process, I did not appreciate, in fact, I resented how the entire transaction was rushed to Maureen, were very courteous and professional during the process, I did not appreciate, in fact, I resented how the entire transaction was rushed to completion. I received a phone call from Rob on Tuesday morning informing me that my new Ford Ranger truck had just been delivered to the dealership and he asked if I could come in simply to sign papers since it was the last day of February and that it would only take an hour or so. I needed to sign them that day to receive promotional discounts expiring on the 28th. After signing papers and discussing trade in value of my old vehicle, I was then informed that it was mandatory for me to take the new vehicle home that day and leave my old car there. I told him I was not ready to do that as I had not prepared for that. My old car had quite a few things that I wanted to remove, including 2 child car seats, before turning it in. I asked him again to please give me a day or two to get everything out in an orderly fashion. He again refused my request but said he would help me unload everything from the trade-in vehicle to the new truck. I asked him a third time to please give me an extra day to prepare and was again refused. Finally, I had to empty the trade-in into a couple of shopping bags, and toss the the 2 car seats in the truck's rear seat. In the rush to get the transfer complete, I ended up losing one of my garage door openers and a glove. The whole process taking about 2 1/2 hours. A far cry from the 1 hour I was initially told on the phone. I sincerely hope that whatever advantage, financial or otherwise, that Malouf received from rushing to complete the transaction was worth it to them, because I will not do business with them again. This is how they treated a customer that had purchased 3 brand new vehicles from them in the past 8 years. Hurry! Hurry! Hurry! More

Marlo was the best salesperson I have ever dealt with. She had everything ready to make pick up of our new truck so easy. The entire staff at Malouf Ford was great! She had everything ready to make pick up of our new truck so easy. The entire staff at Malouf Ford was great! More

A great experience from start to finish! Mike Capuccio was my salesman and there was no pressure, he took his time and explained everything and made sure I was comfortable at every step of t Mike Capuccio was my salesman and there was no pressure, he took his time and explained everything and made sure I was comfortable at every step of the process. I would definitely buy here again. More

Ira worked with me and my wife in a very professional manner. Very patient in answering all of our questions. I feel we were treated like family by all that were involved in our decision on leasing our c manner. Very patient in answering all of our questions. I feel we were treated like family by all that were involved in our decision on leasing our car. Recommend HIGHLY. More

Excellent service from Ira. We got the exact CPO vehicle we were looking for at a fair price and a reasonable price on our trade-in. All pre-delivery service and commitments wer We got the exact CPO vehicle we were looking for at a fair price and a reasonable price on our trade-in. All pre-delivery service and commitments were performed to our satisfaction. This is the second Ford that I've purchased from Malouf, and I would certainly consider buying from Malouf again. More

I brought my truck in for service and an issue with transmission. Although under warranty, they wanted to charge me a diagnostics fee just to confirm if in fact there is a problem or not. Why have a transmission. Although under warranty, they wanted to charge me a diagnostics fee just to confirm if in fact there is a problem or not. Why have a warranty if they are charging you a diagnostics fee. More

We have been going to Malouf ford and Lincoln well over 20 years and have always been treated with respect and dignity, We just bought a Lincoln with the help of sales representatives Marlo, we could not h 20 years and have always been treated with respect and dignity, We just bought a Lincoln with the help of sales representatives Marlo, we could not have asked for anyone more knowledgeable and experienced then her, Marlo was very helpful to us and answered all of our questions More

Dealing with Marlo was a pleasure. She is organized, efficient and made the transfer of ownership very easy. She is organized, efficient and made the transfer of ownership very easy. More